At a Glance
- Tasks: Provide expert technical support for cutting-edge waste management machinery and ensure customer satisfaction.
- Company: Join a leading manufacturer in the recycling industry with a focus on innovation.
- Benefits: Competitive salary, overtime pay, international travel allowances, and ongoing training.
- Other info: Dynamic role with opportunities for international travel and career progression.
- Why this job: Be a key player in engineering excellence while travelling and solving complex technical challenges.
- Qualifications: Degree or apprenticeship in engineering and experience with heavy-duty machinery required.
The predicted salary is between 40000 - 45000 £ per year.
Technical Support Engineer (Product Solutions) Dungannon (Global Travel Required) Vickerstock are working in partnership with a leading manufacturer of waste management and recycling equipment to recruit a Technical Support Engineer.
Reporting to the Product Solutions Manager, you'll become the technical authority for a range of industry-leading machinery, providing expert support to customers, dealers and internal service teams while helping to drive engineering excellence across the business.
Competitive salary.
Overtime and international travel allowances.
Ongoing technical training and professional development.
Exposure to next-generation recycling and waste management technologies.
Opportunities for international travel and career progression within a growing engineering business.
As Technical Support Engineer, you'll combine hands-on field engineering with technical planning, customer support and training responsibilities.
Working closely with Customer Care, Engineering and the Field Service Team, you'll ensure customer equipment remains operational while supporting new installations and developing the technical capability of the wider business.
Supporting the Customer Care team by troubleshooting technical issues and coordinating service and breakdown activities.
Travelling to customer and dealer sites throughout the UK and internationally to carry out diagnostics, repairs, commissioning and technical support.
Planning complex machinery installations, including reviewing technical drawings, identifying resource requirements and developing installation schedules.
Diagnosing and resolving faults across integrated mechanical, hydraulic and electrical systems.
Delivering technical training and mentoring to internal Field Service Engineers and international dealer networks.
Recording recurring equipment issues and working closely with the Product Solutions Manager to support product improvements and engineering development initiatives.
Your essentials Degree, HND or recognised apprenticeship in Mechanical, Electrical or Mechatronics Engineering.
At least 3 years' experience working on industrial or heavy-duty machinery.
Experience diagnosing and repairing electrical control systems including PLCs, relays and associated wiring.
Experience planning and supporting complex machinery installations.
A full driving licence and valid passport with the flexibility to travel internationally when required.
Experience working with waste management equipment, balers, compactors or similar heavy industrial machinery would be highly advantageous.
Experience delivering technical training or mentoring.
Hydraulic (Fluid Power) or Electrical Safety certifications.
Experience using CRM or Field Service Management software to manage service activities and reporting.
If you are an engineer who enjoys solving complex technical problems, supporting customers across the globe, and playing a key role in product development and continuous improvement, this could be the role for you.
Skills: Technical Support Engineer Engineering Machinery Installations
StudySmarter Expert Advice🤫
We think this is how you could land ICT Technical Support Engineer in Dungannon
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time ICT Technical Support Engineer role you’re after at Vickerstock.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at Vickerstock a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at Vickerstock.
✨Apply Through Company Websites
When you spot a role like ICT Technical Support Engineer at Vickerstock, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace ICT Technical Support Engineer in Dungannon
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like ICT Technical Support Engineer, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Vickerstock a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Vickerstock specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Vickerstock
✨Brush Up on Core Engineering Principles
Before heading into the interview with Vickerstock, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Vickerstock want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
