At a Glance
- Tasks: Provide expert technical support and training for cutting-edge waste management machinery.
- Company: Join a leading manufacturer in the recycling industry with a focus on innovation.
- Benefits: Competitive salary, overtime pay, international travel allowances, and ongoing training.
- Other info: Dynamic role with opportunities for international travel and professional growth.
- Why this job: Make a global impact while solving complex engineering challenges and advancing your career.
- Qualifications: Degree or apprenticeship in engineering and experience with heavy-duty machinery.
The predicted salary is between 40000 - 45000 £ per year.
Technical Support Engineer (Product Solutions) Dungannon (Global Travel Required) Vickerstock are working in partnership with a leading manufacturer of waste management and recycling equipment to recruit a Technical Support Engineer.
Reporting to the Product Solutions Manager, you'll become the technical authority for a range of industry-leading machinery, providing expert support to customers, dealers and internal service teams while helping to drive engineering excellence across the business.
Competitive salary.
Overtime and international travel allowances.
Ongoing technical training and professional development.
Exposure to next-generation recycling and waste management technologies.
Opportunities for international travel and career progression within a growing engineering business.
As Technical Support Engineer, you'll combine hands-on field engineering with technical planning, customer support and training responsibilities.
Working closely with Customer Care, Engineering and the Field Service Team, you'll ensure customer equipment remains operational while supporting new installations and developing the technical capability of the wider business.
Supporting the Customer Care team by troubleshooting technical issues and coordinating service and breakdown activities.
Travelling to customer and dealer sites throughout the UK and internationally to carry out diagnostics, repairs, commissioning and technical support.
Planning complex machinery installations, including reviewing technical drawings, identifying resource requirements and developing installation schedules.
Diagnosing and resolving faults across integrated mechanical, hydraulic and electrical systems.
Delivering technical training and mentoring to internal Field Service Engineers and international dealer networks.
Recording recurring equipment issues and working closely with the Product Solutions Manager to support product improvements and engineering development initiatives.
Your essentials Degree, HND or recognised apprenticeship in Mechanical, Electrical or Mechatronics Engineering.
At least 3 years' experience working on industrial or heavy-duty machinery.
Experience diagnosing and repairing electrical control systems including PLCs, relays and associated wiring.
Experience planning and supporting complex machinery installations.
A full driving licence and valid passport with the flexibility to travel internationally when required.
Experience working with waste management equipment, balers, compactors or similar heavy industrial machinery would be highly advantageous.
Experience delivering technical training or mentoring.
Hydraulic (Fluid Power) or Electrical Safety certifications.
Experience using CRM or Field Service Management software to manage service activities and reporting.
If you are an engineer who enjoys solving complex technical problems, supporting customers across the globe, and playing a key role in product development and continuous improvement, this could be the role for you.
Skills: Technical Support Engineer Engineering Machinery Installations
StudySmarter Expert Advice🤫
We think this is how you could land Customer Technical Support Engineer in Dungannon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Vickerstock. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Vickerstock before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Technical Support Engineer in Dungannon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Vickerstock:Your cover letter is your chance to shine! Tell us why you want to work at Vickerstock specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Vickerstock!
How to prepare for a job interview at Vickerstock
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
