At a Glance
- Tasks: Provide top-notch technical support and troubleshoot cutting-edge equipment for global customers.
- Company: Join a leading Northern Ireland engineering firm with a strong global presence.
- Benefits: Enjoy flexible hours, occasional travel, bonuses, and healthcare perks.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Be the go-to expert in a dynamic role that blends tech and customer interaction.
- Qualifications: Degree in Mechanical, Electrical, Electronic or Software Engineering preferred; troubleshooting skills essential.
The predicted salary is between 40000 - 45000 £ per year.
Comber, County Down - Outside Belfast
£27-35K + Flexible Hours + Occasional Global Travel + Bonus + Healthcare
Why Apply
- Occasional international travel with additional payment for nights away
- Flexible start and finish times
- Work with highly specialised automated equipment and technology
- Join a globally recognised engineering and manufacturing business
- Strong mix of customer interaction, troubleshooting and hands-on engineering
- Opportunity to develop across mechanical, electrical and software systems
- Office based role in Comber, County Down - New facility
The Company
Our client is a niche specialist, highly innovative Northern Ireland engineering and technology business with an established global customer base across the pharmaceutical, medical device and healthcare sectors. Due to continued growth, they are seeking to appoint a Technical Support Engineer to join their aftersales and customer support function.
The Role
Reporting into the Operations function, the Technical Support Engineer will act as a key point of contact for customers globally, supporting post-sales technical queries, troubleshooting and customer service activities.
Key responsibilities will include:
- Acting as the primary contact for customer technical support requests
- Providing remote troubleshooting support via phone, email and remote access tools
- Coordinating technical support activities with international service teams
What You Will Need
- 3rd level qualification ideally within a relatable Mechanical, Electrical, Electronic or Software Engineering discipline (This role may suit a Graduate Engineer also)
- Experience within a technical support, service engineering or customer support environment
- Strong fault-finding and troubleshooting ability across technical equipment
- Excellent communication and customer-facing skills
- Ability to manage multiple customer requests in a fast-paced environment
To discuss this opportunity confidentially, please apply with your CV or contact Hugh Nugent for further information.
Suitable backgrounds may include:
- Technical Support Engineer
- Service Engineer
- Field Service Engineer
- Automation Engineer
- Controls Engineer
- Electrical Engineer
- Mechanical Engineer
- Customer Support Engineer
- Applications Engineer
- Equipment Support Engineer
- Manufacturing Equipment Engineer
- Pharmaceutical Equipment Engineer
- Medical Device Engineer
- Mechatronics Engineer
- Graduate Engineer
- Graduate Engineering
Technical Support Engineer in Comber employer: Vickerstock
Join a dynamic and innovative engineering firm in Comber, County Down, where you will enjoy flexible working hours, opportunities for international travel, and a supportive work culture that prioritises employee growth. As a Technical Support Engineer, you'll engage with cutting-edge technology while receiving comprehensive training and development across various engineering disciplines, making this an ideal environment for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer in Comber
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Vickerstock. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Vickerstock before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Engineer in Comber
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Vickerstock:Your cover letter is your chance to shine! Tell us why you want to work at Vickerstock specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Vickerstock!
How to prepare for a job interview at Vickerstock
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
