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- Tasks: Coordinate high-volume pharmacy operations and ensure timely medication supply.
- Company: Community-rooted pharmacy in Ballymena with a focus on patient care.
- Benefits: Competitive salary, 20 days holiday plus 10 stats, and onsite parking.
- Other info: Join a dynamic team with opportunities for growth and development.
- Why this job: Make a real impact in patient well-being while shaping pharmacy operations.
- Qualifications: Experience in pharmacy or healthcare administration and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Would you describe yourself as a highly organised and proactive individual? Do you thrive under pressure, take ownership naturally, and walk towards responsibility? Are you interested in being part of a team that values professionalism, discretion, and patient-centred care?
Vickerstock are working in partnership with a well-respected, community-rooted pharmacy based in Ballymena with the key appointment of an experienced Operations Lead/Senior Administrator to work closely with their Lead Pharmacist in coordinating high-volume pharmacy hub operations. With strong partnerships across local families, care homes, GP surgeries, and healthcare professionals, this is an excellent time to be joining this successful business as they enter an exciting phase of operational growth.
Why join us:
- Salary, £ depending on experience
- Monday to Friday role, 9am - 6pm (42.5hr week)
- Holidays: 20 days + 10 stats
- Onsite parking
- Opportunity to shape and strengthen systems as the pharmacy continues to expand.
- Meaningful, impactful work that directly supports patient well-being.
The opportunity:
This is a pivotal operational position within a busy, high-performing community pharmacy. The successful candidate will play a central role in ensuring the safe, accurate, and timely supply of medication to community patients and care homes. You will be the operational backbone of the pharmacy hub coordinating dispensing workflows, managing complex communications, and supporting the Lead Pharmacist to balance competing priorities in a fast-paced environment.
Your day to day:
- Operational Coordination: Co-ordinate daily pharmacy hub operations, ensuring high-volume dispensing is delivered safely, accurately, and on time. Support the Responsible Pharmacist in prioritising competing demands including care-home cycles, acute prescriptions, and community queries. Maintain meticulous oversight of workflows to ensure service continuity during peak periods.
- Care Home & Community Liaison: Act as primary liaison for care homes, community patients, GP surgeries, and healthcare professionals. Manage large volumes of phone calls, emails, and correspondence, progressing urgent and routine requests efficiently. Respond promptly and professionally to nursing and care staff enquiries, resolving prescription queries, missing items, and medication issues with empathy and clarity. Coordinate new care-home admissions and compliance patients, ensuring accurate medication records and aligned supply schedules. Manage medication changes, reconcile discharge summaries, and communicate updates to relevant stakeholders.
- Stock & Supply Oversight: Oversee stock management for care-home and community patients. Monitor shortages, source alternatives, and collaborate with the pharmacist to maintain uninterrupted supply.
- Leadership & Team Support: Anticipate operational pressures and proactively delegate workload across the team. Support inductions, training, and ongoing development of colleagues. Contribute to building a confident, high-performing team culture grounded in accountability and excellence.
Who we are looking for:
We are seeking a natural team coordinator/experienced administrator who brings strong transferable expertise into a pharmacy or healthcare environment. Demonstrable experience within pharmacy, healthcare, care-home coordination, or high-volume administrative environments. Highly proficient user of IT software and systems. Exceptional communicator: clear, confident, and professional across all stakeholders; able to distil complex information into concise, actionable messaging. High pace + accuracy: comfortable managing significant workload volume without compromising quality or detail. Prioritisation mastery: strong judgement in balancing urgent and routine demands. Thorough/meticulous: maintains exceptional organisational control in high-volume settings. Proactive + solutions-focused: identifies challenges early and acts decisively. Delegation + coordination skills: anticipates pressure points and distributes workload effectively. Energy + resilience: thrives in a busy, fast-moving operational environment. Responsibility-led: naturally steps forward to take ownership and drive outcomes.
What we would like you to do next:
If you are someone who thrives on pace, precision, and responsibility and are ready to step into a role where your contribution genuinely matters, we would love to hear from you. Please submit your CV and a short covering statement outlining your relevant experience and what attracts you to this opportunity. Contact Paul Muir to discuss this in absolute confidence, or send an updated CV via the link on the page.
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Operations Lead/Senior Administrator TLNT1_NI in Ballymena employer: Vickerstock
Contact Detail:
Vickerstock Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Lead/Senior Administrator TLNT1_NI in Ballymena
✨Tip Number 1
Network like a pro! Reach out to your connections in the pharmacy and healthcare sectors. A friendly chat can lead to opportunities that aren’t even advertised yet. Don’t be shy; let them know you’re on the lookout for an Operations Lead role!
✨Tip Number 2
Prepare for those interviews by practising common questions related to operations and administration. Think about how you can showcase your organisational skills and ability to handle pressure. We want you to shine, so rehearse your answers until they feel natural!
✨Tip Number 3
When you get that interview, don’t just answer questions—ask them too! Show your interest in the pharmacy’s operations and how you can contribute to their growth. It’s a two-way street, and we want to see you engaging with the team!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our community-focused team. Let’s make this happen together!
We think you need these skills to ace Operations Lead/Senior Administrator TLNT1_NI in Ballymena
Some tips for your application 🫡
Show Your Organisational Skills: Make sure to highlight your organisational prowess in your CV and cover letter. We want to see how you manage competing priorities and keep everything running smoothly, especially in a fast-paced environment like ours.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to convey your experience and skills. We appreciate candidates who can distil complex information into easy-to-understand points, just like we do in our operations.
Tailor Your Cover Letter: Don’t just send a generic cover letter! Take the time to tailor it to this specific role. Mention why you’re excited about working with us and how your background fits perfectly with our needs in the pharmacy hub.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Vickerstock
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Operations Lead/Senior Administrator role. Familiarise yourself with the key responsibilities like coordinating pharmacy operations and managing communications. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Since this role requires exceptional organisational control, prepare examples from your past experiences where you've successfully managed high-volume tasks. Be ready to discuss how you prioritised competing demands and maintained accuracy under pressure, as these are crucial for the job.
✨Communicate Clearly and Confidently
As a primary liaison for care homes and healthcare professionals, strong communication skills are essential. Practice articulating complex information in a clear and concise manner. You might even want to role-play common scenarios you could face in the role to build your confidence.
✨Demonstrate Proactivity and Solutions-Focused Mindset
The interviewers will be looking for someone who can anticipate operational pressures and act decisively. Prepare to share instances where you've identified challenges early and implemented effective solutions. This will highlight your proactive nature and readiness to take ownership of responsibilities.