Marketing Executive - Colonnades in London

At Colonnades Shopping Centre, we bring together everyday essentials, trusted retailers and spaces to connect, creating a destination that supports the way our community lives. From busy shopping days to simple moments spent with family and friends, our centre is designed to make life easier, more convenient and more enjoyable, with a team that takes pride in delivering welcoming experiences every day.

The key purpose of the Marketing Executive is to deliver tactical marketing activity and campaigns that support the centre’s marketing objectives and enhance the customer experience across its trade area. The Marketing Executive plays a vital role in executing localised campaign plans, developing creative briefs, supporting content production, and activating national programs in line with the asset segment strategy and Vision Strategy & Action Plan (VSA). This role works closely with the Brand and Marketing Manager to ensure effective coordination and alignment of marketing efforts, bringing together centre teams, retail partners and internal stakeholders. It requires hands-on involvement across campaign execution, performance tracking, and ongoing improvement to ensure marketing activity is timely, effective and consistently customer led. Please note this is a 12-month parental leave contract until the end of January 2028.

Key Accountabilities

• Strategic & Campaign Delivery: Understand the local competitive landscape and customer insights to tailor asset segment programs and centre marketing strategies for stronger consumer engagement and commercial outcomes. Implement social and digital activity in partnership with the Regional Digital Marketing Specialist, including monitoring and performance reporting. Plan and project manage events, campaigns and activations, overseeing installation, dismantling, risk assessments and daily on-ground management. Support the national ESG strategy at a local level, managing community relationships, bookings and associated data reporting. Provide financial and budgeting support including processing invoices, raising purchase orders, monthly forecasting and assisting with annual budget planning. Prepare creative briefs and local content aligned to centre marketing objectives and broader program execution.
• Retailer, Stakeholder & Centre Engagement: Maintain strong understanding of retailer business needs and deliver consistent communication and reporting to support engagement, including new store openings. Provide operational support including duty management, centre walks, visual merchandising, hoarding coordination, PA announcements, warden training and consumer complaint resolution. Ensure marketing storeroom organisation and support on-site contractors to enable smooth delivery of campaign activity. Support customer experience through proactive service desk assistance and responsive issue management.
• Administration, Compliance & Reporting: Carry out legal and compliance responsibilities such as briefing terms and conditions and escalating governance requirements where necessary. Prepare and present reports for centre, regional and JV meetings, tracking performance and campaign outcomes. Complete administrative tasks including compliance reporting and support for wider centre administration as required. Monitor traffic, sales performance and post-implementation reviews (PIRs) to support campaign effectiveness and continuous improvement.

Experience & Capabilities

• Minimum 5 years’ experience in marketing, with a strong focus on modern, results-driven execution.
• Proven capability in delivering marketing events and tactical activity aligned to campaign objectives, target customer segments and sales categories.
• Experience in retail and/or shopping centre marketing with a demonstrated passion for enhancing the customer experience.
• Event planning, implementation and on-site management skills across varied campaign types.
• Campaign development including briefing, coordination and execution across multiple channels.
• Experience producing marketing content, with an understanding of customer engagement touchpoints.
• Ability to collaborate across teams and maintain strategic relationships that support localised delivery.
• Strong organisational, project management and time management skills in fast-paced environments.
• Relevant tertiary qualification in marketing, communications or a related discipline (preferred).

Critical Knowledge

• Understanding of local customer insights and competitive landscape to inform tactical decision-making.
• Proficiency in copywriting, proofreading and editing aligned to brand standards and tone.
• Knowledge of budgeting principles with ability to support financial forecasting and reporting.
• Awareness of marketing-specific legal, risk and compliance requirements.
• Familiarity with customer service principles to support stakeholder engagement and experience delivery.
• Financial acumen with demonstrated impact on marketing ROI and commercial outcomes.
• Strong interpersonal, verbal and written communication skills across diverse stakeholder groups.

Capabilities

• Develop Strong Stakeholder Relationships - Identify, nurture and strengthen diverse stakeholder relationships.
• Strategic Thinking - Apply a proactive, future-oriented process that involves analysing complex situations, anticipating challenges, and developing actionable strategies to achieve long-term goals.
• Consumer-Led - Proactively anticipate emerging consumer behaviours and trends to inform the Brand & Marketing Strategy.
• Customer Focused - Understand various customer stakeholders and always consider their needs when making decisions.
• Data Driven Decision Making - Use data, metrics and facts to guide decisions, rather than relying on intuition or experience.
• Digital Acumen - Understand and effectively use digital technologies and channels to develop strategies driving growth and engagement in the digital space.
• Demonstrate Financial Acumen - Understand how the business operates, the market dynamics and what must be done to be a successful business, both for the short term and longer term.
• Problem Solving - Use logic and methods to solve problems with effective solutions.
• Effective Communication - Convey messages effectively, enhancing their ability to engage, inform and inspire their audience.
• Brand Positioning - Design the Centre's offering and image to occupy a distinctive place in the mind of the target market.
• Brand & Marketing Financial Governance - Know what must be done to demonstrate responsible and commercial stewardship of Marketing Promotional Funds.
• Digital Marketing - Use digital marketing channels to engage, inform and influence customers to be aware of us, to consider us, and to shop with us.
• Digital Marketing Products & Platforms - Leverage digital tools and technologies to optimise marketing processes and enhance customer experiences.
• Media Management - Strategically plan, execute and optimise paid media advertising across through the line marketing campaigns, ensuring efficient use of budget to maximise reach, engagement and conversions.
• Creative Development - Drive marketing success through effective brainstorming, creative problem solving, understanding of brands and campaign objectives, and staying ahead of industry trends.
• Sponsorships & Partnerships - Connect with like-minded brands to create shared value.
• Campaign Planning & Management - Deliver the right program, at the right place and the right time; meeting KPIs and having an in-depth understanding of every facet of Brand & Marketing at Vicinity.
• Market & Consumer Research - Find, gather, analyse and interpret a wide array of information to solve business problems.

Our benefits program focuses on creating an awesome place to work in which our people are rewarded and recognised. We live and work by our values of Respect, Integrity, Customer Focus, Collaboration and Excellence. They are the foundation to everything we do and provide us a north star with which we can shape meaningful places where communities connect. At Vicinity we embrace and celebrate diversity and are committed to creating an inclusive work environment where we attract, retain and develop our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information in this job advertisement or the application form, and require this in an alternate format, please contact our Talent Acquisition Team. Similarly, if you would like to discuss workplace accessibility, any reasonable adjustments we can make to better support you during the recruitment process, or your potential future role please reach out to our Talent Acquisition team.

Note: To be eligible to apply for this position, you must have existing, relevant Australian work rights. At the later stages of the recruitment process the shortlisted candidate/candidates will be required to undergo a Criminal History Background/Police Check as a mandatory part of the process. Additional qualification checks may also be required dependant on role and level.