At a Glance
- Tasks: Welcome patients, manage appointments, and ensure a smooth front-of-house experience.
- Company: Join Perfect Smile, a friendly and growing dental practice in Bracknell.
- Benefits: Enjoy competitive pay, ongoing training, staff discounts, and career progression.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be part of a supportive team and make a real difference in patient care.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 13 - 13 £ per hour.
Perfect Smile Bracknell is looking for a confident, organised and patient-focused Reception & Patient Care Coordinator to join our friendly and growing team.
This is an exciting opportunity for somebody who is passionate about delivering outstanding customer service and enjoys being part of a busy, professional dental environment.
The successful candidate will play a key role in supporting the patient journey from first enquiry through to completion of treatment, whilst ensuring the smooth day-to-day running of front of house operations.
Job Type: Reception & Patient Care Coordinator - Full-time
Duties
- Welcoming patients into the practice and creating a positive first impression
- Managing incoming calls, emails and online enquiries
- Booking and coordinating appointments efficiently
- Supporting patient consultations and treatment follow ups
- Following up outstanding treatment plans and unscheduled patients
- Assisting with patient finance queries where required
- Managing patient care communication before and after appointments
- Liaising with clinicians and practice management throughout the day
- Supporting consultation conversion and patient journey tracking
- Maintaining a clean, organised and professional reception and waiting area
- Monitoring practice emails and referrals
- Logging and tracking laboratory work
- Informing patients of any delays and supporting patient comfort within the practice
- Cashing up and balancing end‑of‑day accounts
- Supporting diary management and short‑notice appointment filling
- Assisting with monthly patient care and conversion reporting
Requirements
- Has excellent communication and interpersonal skills
- Is confident speaking with patients both face‑to‑face and over the phone
- Is organised and able to multitask within a busy environment
- Has strong administrative and computer skills
- Works well as part of a team
- Is proactive, positive and patient‑focused Has previous reception, customer service or dental experience (preferred but not essential)
- Has experience using Dentally or dental software systems (desirable)
- What you’ll need
- Supportive and friendly working environment
- Ongoing training and development
- Opportunity for progression within the company
- Staff discounts and employee benefits
- Modern and professional practice environment
- Opportunity to be part of a growing and ambitious dental group
- Bracknell RG12 1DL: reliably commute or plan to relocate before starting work (required)
• Do you require UK Visa Sponsorship?
• Can you work Full time ?
- Dental receptionist: 1 year (required)
- GDC Registration (preferred)
- #J-18808-Ljbffr
Reception & Patient Care Coordinator Perfect Smile – Bracknell employer: Vicars Cross Dental Practice
Hoseside Dental is an excellent employer, offering a supportive and collaborative work culture that prioritises both professional growth and employee well-being. With competitive salaries and opportunities for private practice alongside NHS work, our modern facility in Wallasey is designed to enhance your daily experience, making it a rewarding place to build your career as an Associate Dentist.
Contact Details:
Vicars Cross Dental Practice Recruitment Team
