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- Tasks: Manage client relationships and drive account growth in healthcare across the UK and Europe.
- Company: Join Vibrant Wellness, a leading biotech firm revolutionising diagnostics and longevity solutions.
- Benefits: Enjoy a competitive salary, performance bonuses, and a flexible remote work environment.
- Why this job: Be part of a mission-driven team transforming healthcare with innovative lab testing solutions.
- Qualifications: Experience in account management or customer support, preferably in healthcare; strong communication skills required.
- Other info: Must reside near London and be fluent in English; additional languages are a plus.
The predicted salary is between 36000 - 60000 £ per year.
Location: Remote (Must reside in or around London, within 60 minutes)
Vibrant Wellness is a US-based biotechnology company and global leader in advanced clinical diagnostics and longevity solutions. We deliver cutting-edge, science-backed lab testing to healthcare professionals in complementary, integrative, and longevity medicine. Our mission is to help providers uncover root causes and drive better outcomes through personalized diagnostics and solutions.
As a Client Account Manager (CAM), you’ll play a critical role in maintaining and growing our relationships with healthcare providers across the UK and Europe. This is a hands-on role focused on delivering exceptional support, identifying account-level growth opportunities, and helping ensure your region meets and exceeds its goals in close collaboration with the Regional Sales Manager.
- Serving as the primary liaison for all existing ordering accounts—responding promptly and professionally to inquiries, concerns, or issues
- Monitoring account health to prevent revenue decline and proactively identifying opportunities for growth
- Exploring new test sales opportunities within existing accounts and partnering with the Regional Sales Manager to schedule strategic calls and meetings
- Driving a team-based, ecosystem approach to account success by working closely with the Regional Sales Manager to support territory goals and quota
- Facilitating a smooth handoff and activation process for newly onboarded ordering accounts
- Building strong, long-term relationships by understanding each client’s clinical needs, workflow preferences, and business objectives
- Leading regular virtual or phone-based client check-ins to share updates, reinforce rapport, and uncover growth opportunities
- Coordinating with internal teams (marketing, customer support, logistics, clinical education) to ensure client needs are fully met
- Providing regular updates to the Sales Director and Regional Sales Manager on account status, pipeline, and revenue performance
Requirements:
- Proven experience in account management, client success, or customer support—preferably in healthcare, diagnostics, or life sciences
- Strong communication and relationship-building skills
- Fluent in English; French or German fluency is a strong plus
- HubSpot or other CRM experience preferred
- Based in or around London (within ~60 minutes), with flexibility to travel occasionally
Competitive base salary with performance bonus structure. Flexible, remote work environment. Opportunity to support a mission-driven company transforming modern diagnostics.
Client Manager/Account Manager employer: Vibrant Wellness
Contact Detail:
Vibrant Wellness Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Manager/Account Manager
✨Tip Number 1
Familiarise yourself with the biotechnology and diagnostics industry, especially focusing on the UK and European markets. Understanding the latest trends and challenges in this field will help you engage more effectively with potential clients and demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the healthcare and diagnostics sectors. Attend relevant webinars, conferences, or local meetups to connect with industry insiders. Building relationships can lead to valuable insights and potentially even referrals for the Client Account Manager position.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client accounts in the past. Highlight your ability to identify growth opportunities and maintain strong relationships, as these are key aspects of the role at Vibrant Wellness.
✨Tip Number 4
Research Vibrant Wellness and its mission thoroughly. Understand their products and services, and think about how you can contribute to their goals. This knowledge will not only impress during interviews but also help you align your answers with their values and objectives.
We think you need these skills to ace Client Manager/Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, client success, or customer support, particularly in healthcare or diagnostics. Use specific examples that demonstrate your ability to build relationships and drive growth.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the company's mission. Mention how your skills align with the responsibilities of the Client Account Manager position and provide examples of how you've successfully managed accounts in the past.
Showcase Communication Skills: Since strong communication is key for this role, ensure your application reflects your ability to communicate effectively. Use clear and concise language, and consider including examples of how you've successfully interacted with clients or stakeholders.
Highlight CRM Experience: If you have experience with HubSpot or other CRM systems, make sure to mention it in your application. Detail how you've used these tools to manage client relationships and track account performance, as this will be valuable for the role.
How to prepare for a job interview at Vibrant Wellness
✨Understand the Company and Its Mission
Before your interview, take some time to research Vibrant Wellness and its mission in the biotechnology field. Familiarise yourself with their products and services, especially in clinical diagnostics and longevity solutions. This will help you demonstrate your genuine interest in the company and how you can contribute to their goals.
✨Showcase Your Account Management Experience
Be prepared to discuss your previous experience in account management or client success, particularly in healthcare or related fields. Highlight specific examples where you've successfully maintained client relationships, identified growth opportunities, and collaborated with sales teams to achieve targets.
✨Demonstrate Strong Communication Skills
As a Client Account Manager, effective communication is key. Practice articulating your thoughts clearly and confidently. Be ready to provide examples of how you've built rapport with clients and resolved issues in a professional manner. This will showcase your ability to be the primary liaison for existing accounts.
✨Prepare Questions for the Interviewers
Having thoughtful questions prepared shows your enthusiasm for the role and helps you assess if the company is the right fit for you. Consider asking about the team dynamics, the company's growth plans in Europe, or how they measure success in the Client Account Manager role.