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- Tasks: Manage client accounts and build strong relationships with healthcare providers across the UK and Europe.
- Company: Join Vibrant Wellness, a leading US biotechnology firm revolutionising clinical diagnostics and longevity solutions.
- Benefits: Enjoy a competitive salary, performance bonuses, and a flexible remote work environment.
- Why this job: Be part of a mission-driven company making a real impact in healthcare through personalised diagnostics.
- Qualifications: Experience in account management or customer support, preferably in healthcare; strong communication skills required.
- Other info: Must reside near London and be fluent in English; French or German is a plus.
The predicted salary is between 36000 - 60000 £ per year.
Location: Remote (Must reside in or around London, within 60 minutes)
Vibrant Wellness is a US-based biotechnology company and global leader in advanced clinical diagnostics and longevity solutions. We deliver cutting-edge, science-backed lab testing to healthcare professionals in complementary, integrative, and longevity medicine. Our mission is to help providers uncover root causes and drive better outcomes through personalized diagnostics and solutions.
As a Client Account Manager (CAM), you’ll play a critical role in maintaining and growing our relationships with healthcare providers across the UK and Europe. This is a hands-on role focused on delivering exceptional support, identifying account-level growth opportunities, and helping ensure your region meets and exceeds its goals in close collaboration with the Regional Sales Manager.
- Serving as the primary liaison for all existing ordering accounts—responding promptly and professionally to inquiries, concerns, or issues
- Monitoring account health to prevent revenue decline and proactively identifying opportunities for growth
- Exploring new test sales opportunities within existing accounts and partnering with the Regional Sales Manager to schedule strategic calls and meetings
- Driving a team-based, ecosystem approach to account success by working closely with the Regional Sales Manager to support territory goals and quota
- Facilitating a smooth handoff and activation process for newly onboarded ordering accounts
- Building strong, long-term relationships by understanding each client’s clinical needs, workflow preferences, and business objectives
- Leading regular virtual or phone-based client check-ins to share updates, reinforce rapport, and uncover growth opportunities
- Coordinating with internal teams (marketing, customer support, logistics, clinical education) to ensure client needs are fully met
- Providing regular updates to the Sales Director and Regional Sales Manager on account status, pipeline, and revenue performance
Requirements:
- Proven experience in account management, client success, or customer support—preferably in healthcare, diagnostics, or life sciences
- Strong communication and relationship-building skills
- Fluent in English; French or German fluency is a strong plus
- HubSpot or other CRM experience preferred
- Based in or around London (within ~60 minutes), with flexibility to travel occasionally
Competitive base salary with performance bonus structure. Flexible, remote work environment. Opportunity to support a mission-driven company transforming modern diagnostics.
Client Engagement Manager / Account Manager employer: Vibrant Wellness
Contact Detail:
Vibrant Wellness Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Engagement Manager / Account Manager
✨Tip Number 1
Familiarise yourself with the healthcare landscape in the UK and Europe, especially in the fields of diagnostics and longevity medicine. Understanding the key players, trends, and challenges will help you engage more effectively with potential clients.
✨Tip Number 2
Network with professionals in the biotechnology and healthcare sectors. Attend relevant webinars, conferences, or local meetups to build connections that could lead to referrals or insights about the role and company culture.
✨Tip Number 3
Brush up on your CRM skills, particularly with HubSpot or similar platforms. Being proficient in these tools will not only enhance your application but also demonstrate your readiness to manage client accounts effectively.
✨Tip Number 4
Prepare to discuss specific strategies for maintaining and growing client relationships during interviews. Think about how you would approach account health monitoring and identifying growth opportunities, as these are key aspects of the role.
We think you need these skills to ace Client Engagement Manager / Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, client success, or customer support, particularly in healthcare or life sciences. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication and relationship-building skills. Mention specific examples of how you've successfully managed client accounts and driven growth in previous roles.
Showcase Your Knowledge of the Company: Research Vibrant Wellness and their mission. In your application, express your understanding of their services and how you can contribute to their goals in the UK and Europe.
Highlight Relevant Skills: Emphasise any experience with CRM systems like HubSpot, as well as your language skills if applicable. This will help set you apart from other candidates and show your readiness for the role.
How to prepare for a job interview at Vibrant Wellness
✨Understand the Company and Its Mission
Before your interview, take some time to research Vibrant Wellness and its mission in the biotechnology field. Familiarise yourself with their products and services, especially in clinical diagnostics and longevity solutions. This will help you demonstrate your genuine interest in the company and how you can contribute to their goals.
✨Showcase Your Account Management Skills
Prepare specific examples from your past experiences that highlight your account management and client engagement skills. Be ready to discuss how you've successfully built relationships, identified growth opportunities, and resolved client issues. Tailor your examples to reflect the healthcare or diagnostics sector if possible.
✨Demonstrate Strong Communication Abilities
As a Client Account Manager, effective communication is key. Practice articulating your thoughts clearly and confidently. During the interview, focus on how you can convey complex information simply and how you’ve used communication to build rapport with clients in the past.
✨Prepare Questions for the Interviewers
Having insightful questions prepared shows your enthusiasm for the role and helps you assess if the company is the right fit for you. Consider asking about the team dynamics, the company's growth plans in Europe, or how success is measured in this role. This not only demonstrates your interest but also your strategic thinking.