Service Delivery AgentBlackwood | £26,436.80 per annumVibrant Energy Matters (VEM) is a leading provider of Energy Performance Certificates (EPCs) to the UK residential housing market. We are part of Connells Group Plc, ultimately owned by Skipton Building Society.Our mission is simple: to make every home in Britain more energy efficient.The RoleWe are looking for a Service Delivery Agent to join our team in Blackwood. You will be a key point of contact for our customers, clients, assessors and internal teams, helping to ensure appointments run smoothly and enquiries are dealt with promptly and professionally.Working in a busy scheduling team, you will manage bookings, respond to queries and resolve issues, providing a reliable and efficient service from the initial enquiry through to completion.
Key Responsibilities
- Book, amend and manage customer appointments accurately and efficiently.
- Handle enquiries by telephone, email, webchat and other digital channels.
- Resolve customer queries at the first point of contact wherever possible.
- Take ownership of issues and follow them through to resolution.
- Keep customers informed and manage expectations throughout the process.
- Escalate more complex issues to the appropriate team when required.
- Maintain accurate records of bookings, enquiries and customer interactions.
- Work closely with colleagues to support the smooth running of the scheduling team.
Requirements
- At least two years' experience in a customer service or customer-facing role.
- Strong communication skills, both written and verbal.
- The ability to manage competing priorities in a busy environment.
- A practical, solution-focused approach to resolving queries.
- Good attention to detail and the ability to maintain accurate records.
- A calm and professional manner, particularly when dealing with challenging situations.
- A reliable team player who takes responsibility for their work and follows tasks through
- Experience in Scheduling
- Experience in Estate Agency or Property Management
- 22 days' holiday, Plus Bank Holidays and Your Birthday Off
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Service Delivery Agent employer: Vibrant Energy Matters Limited
As a Domestic Energy Assessor in Peterborough, you will join a supportive work environment that prioritises collaboration and innovation, offering generous benefits including a competitive salary, commission structure, and 30 days of holiday. The company is committed to your professional development, providing continuous learning opportunities to help you advance in your career while maintaining a healthy work-life balance. With a focus on exceptional service delivery and strong client relationships, this role offers meaningful and rewarding employment in the residential sector.
Contact Details:
Vibrant Energy Matters Limited Recruitment Team
