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- Tasks: Lead service user engagement, improve support, and develop action plans for innovation.
- Company: Vibrance is a recognised employer, committed to high standards and employee development.
- Benefits: Enjoy flexible working, generous holidays, training programmes, and a supportive work environment.
- Why this job: Make a real impact on service users' lives while working in a dynamic and rewarding culture.
- Qualifications: Strong organisational skills, data proficiency, and experience in managing diverse teams required.
- Other info: Driving licence and vehicle access essential; we welcome applications from all community sections.
The predicted salary is between 30900 - 46800 £ per year.
Are you looking for a fulfilling & rewarding career? Vibrance has an exciting opportunity for a Service User Engagement Lead to join our team on a 12 month secondment contract. In return, you will receive a competitive salary of £38,916 pa, plus benefits.
As an employer, we are proud to have earned both the Investors in People Silver accreditation and ranked in the Sunday Times ‘Best Companies to work for' list.
About our Service User Engagement Lead role:
- No two days will be the same in this role.
- You will provide high quality advice and support throughout our services, identifying opportunities for improvements in how our Service Users are supported.
- You will build a strong and effective relationship with the central teams to ensure a Group-wide overview of work.
- You will help develop and monitor action plans to support service innovation and best practice.
- You will produce a range of written reports and presentations, tailored to specific audiences.
- You will look externally and support and challenge colleagues to learn from good practice elsewhere.
- Engaging with learning and development opportunities is a must.
What we're looking for in our ideal Service User Engagement Lead:
- Highly organised with great attention to detail.
- Good with data and proactively use research information and best practice standards to identify opportunities for services to develop and improve.
- Demonstrate a passion to ensure the best outcomes for our service users, always placing them at the heart of what we do.
- Happy to challenge poor practice and internal and external policies.
- Ensure that Vibrance's Leadership Values into Actions are delivered and maintained to a consistently high level.
- Good knowledge of Care Quality Commission (CQC) requirements is essential.
- Willing to work flexibly across our services.
- Experience of managing staff and leading a diverse team.
- Outstanding interpersonal and communication skills (written and verbal).
- Good understanding of Microsoft Office.
- Must have a driving licence and access to a vehicle for business use.
In return for your skills, knowledge, and experience, you'll enjoy:
- A comprehensive training programme
- Generous holiday entitlement
- Pension scheme
- Rewards and recognition for your service
- AIG Lifeworks Work-life Assistance (24 hours)
- Enhanced Maternity & Paternity Pay
- Flexible Working Options (Subject to service requirements)
- Learning & Development
- Mindful Employer
- Positive about Disability
- DBS online applications paid by Vibrance
- Long Service Awards
Vibrance welcomes applications from all sections of the community including from people with disabilities. As users of the Disability Confident scheme, we guarantee to interview all disabled applicants who satisfy the essential criteria for a job vacancy and consider them on their abilities.
Service User Engagement Lead in East London employer: Vibrance
Contact Detail:
Vibrance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service User Engagement Lead in East London
✨Tip Number 1
Familiarise yourself with the Care Quality Commission (CQC) requirements, as this knowledge is essential for the role. Understanding these standards will not only help you in interviews but also demonstrate your commitment to service quality.
✨Tip Number 2
Network with professionals in the field of service user engagement. Attend relevant workshops or seminars in East London to meet potential colleagues and learn about best practices that can enhance your application.
✨Tip Number 3
Showcase your organisational skills by volunteering for projects or initiatives that require attention to detail. This experience can be invaluable in demonstrating your ability to manage diverse teams and improve service delivery.
✨Tip Number 4
Prepare to discuss how you would use data to drive service improvements. Think of specific examples where you've successfully used data analysis in past roles, as this will highlight your proactive approach to enhancing service user experiences.
We think you need these skills to ace Service User Engagement Lead in East London
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements of the Service User Engagement Lead position. Tailor your application to highlight how your skills and experiences align with these aspects.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in service user engagement, data analysis, and team management. Use bullet points for clarity and focus on achievements that demonstrate your ability to meet the role's demands.
Write a Strong Cover Letter: Your cover letter should express your passion for improving service user outcomes and your understanding of the Care Quality Commission (CQC) requirements. Use specific examples from your past experiences to illustrate your suitability for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Vibrance
✨Understand the Role Thoroughly
Before your interview, make sure you have a solid understanding of what the Service User Engagement Lead role entails. Familiarise yourself with Vibrance's mission and values, and think about how your skills align with their goals.
✨Prepare Examples of Your Experience
Be ready to discuss specific examples from your past work that demonstrate your ability to engage with service users, manage teams, and implement improvements. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Communication Skills
Since the role requires outstanding interpersonal and communication skills, practice articulating your thoughts clearly and confidently. Consider preparing a short presentation on a relevant topic to demonstrate your ability to tailor information for different audiences.
✨Research CQC Requirements
As knowledge of Care Quality Commission (CQC) requirements is essential, ensure you are up-to-date with these standards. Be prepared to discuss how you would apply this knowledge in your role to improve service delivery and user outcomes.
