At a Glance
- Tasks: Lead Viber's fraud prevention strategy and protect users from emerging threats.
- Company: Join Rakuten Viber, a leading global communication app.
- Benefits: Competitive salary, leadership opportunities, and a chance to make a real impact.
- Other info: Collaborate with diverse teams and drive innovation in user safety.
- Why this job: Shape the future of platform integrity in a dynamic tech environment.
- Qualifications: 5+ years in fraud prevention or risk management with strong leadership skills.
The predicted salary is between 120000 - 150000 £ per year.
Rakuten Viber is one of the most popular communication apps in the world, connecting hundreds of millions of people across private chats, calls, communities, business messaging, fintech experiences and more.
Our mission is to make people’s lives easier by enabling meaningful, secure connections - no matter who they are or where they are from.
We are looking for a Senior Director, Fraud Prevention & Platform Integrity to continue evolving Viber’s fraud prevention and platform protection strategy.
This is a senior leadership role for someone who can take an existing foundation and scale it into a broader, more strategic capability as Viber continues to grow its consumer, business and fintech ecosystems.
The role will lead the strategy, operating model and execution for protecting Viber’s users, revenue, fintech flows, business ecosystem and platform trust from fraud, abuse, phishing, account takeover, scams, financial crime and emerging threats.
- Continue evolving Viber’s fraud prevention and platform integrity strategy across fintech, payments, business messaging, subscriptions, partner ecosystems and platform abuse scenarios.
- Lead and mature the operating model for fraud prevention, AML risk signals, financial-crime controls, investigations, escalation, measurement and response.
- Own the strategy for detecting and reducing payment fraud, scams, account abuse, phishing, account takeover, suspicious behavior and other emerging risk patterns.
- Build on an already high-performing platform integrity function and take it to the next level by scaling trust operations, abuse prevention, account integrity, investigation workflows, and enforcement quality across Viber’s global ecosystem
- Partner with Product, Engineering, Data, Security, Legal, Compliance, Finance, Support and business teams to align risk strategy with company priorities.
- Define requirements for detection systems, risk signals, rules, models, dashboards, case queues, analyst tooling and feedback loops, while working closely with engineering teams that build and operate the platforms.
- Use data, automation and AI-enabled workflows to improve investigation speed, detection quality, analyst productivity and operational scalability.
- Lead, mentor and develop a team of analysts, researchers and domain experts.
- Build executive visibility into key risks, including fraud exposure, prevented loss, financial-crime risk, platform abuse trends, enforcement quality, false positives and response effectiveness.
- Represent the function in senior leadership discussions and translate complex fraud, AML and integrity topics into clear business decisions and priorities.
- 5+ years of leadership experience managing fraud, risk, investigations, AML, integrity, compliance operations or trust/safety teams.
- Strong experience with fraud-prevention systems, AML controls, transaction monitoring, suspicious activity detection, case management, investigation workflows and financial-crime risk.
- Deep understanding of fraud and abuse patterns such as payment fraud, mule activity, account takeover, phishing, scams, synthetic identities and platform misuse.
- Experience working with data, rules, models, risk scoring, operational queues, escalation processes, dashboards and feedback loops.
- Proven ability to partner with Product, Engineering, Data, Security, Legal, Compliance, Finance, Support and Operations teams.
- Strong executive communication skills, including the ability to explain complex and sensitive risk topics clearly to senior leadership.
- Strong judgment around false positives, user experience, business impact, regulatory exposure, operational cost and speed of response.
- Fluent written and spoken English.
Senior Director, Fraud Prevention & Platform Integrity in London employer: Viber
Rakuten Viber is an exceptional employer, offering a unique opportunity to shape the fraud strategy within a leading fintech embedded in a globally recognised communication platform. With a strong focus on employee growth, autonomy in decision-making, and access to extensive data resources, team members can thrive in a collaborative environment that values innovation and strategic thinking. The company fosters a culture of inclusivity and support, ensuring that employees are equipped with the tools and opportunities needed to make a meaningful impact on customer trust and business success.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Director, Fraud Prevention & Platform Integrity in London
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like Viber looking for candidates who are engaged and informed.
We think you need these skills to ace Senior Director, Fraud Prevention & Platform Integrity in London
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at Viber. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at Viber
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with Viber’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
