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- Tasks: Investigate and resolve regulatory issues while protecting the brand's reputation.
- Company: Leading automotive manufacturer with a commitment to excellence.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Dynamic role with opportunities for continuous improvement and career growth.
- Why this job: Make a real impact by ensuring compliance and enhancing customer experiences.
- Qualifications: Knowledge of FCA rules and experience in customer service.
The predicted salary is between 30000 - 40000 £ per year.
A leading automotive manufacturer has an immediate need for a financial services / regulatory services professional to join the team. The purpose of this role is to investigate, manage, and resolve issues and claims within regulatory timeframes and protect the brand's reputation. The Executive will track voluntary disclosures, complaints, claims progress, identify trends, and escalate concerns where necessary, ensuring all activity complies with regulatory timeframes and internal policies.
Duties & Responsibilities
- Respond to voluntary disclosures from third-party firms.
- Resolve complaints and claims from customers and third-party firms.
- Ensure all issues are handled within regulatory deadlines.
- Maintain professional relationships with customers and third-party firms, including making occasional outbound calls.
- Log and manage breaches in line with company policy, including carrying out root-cause analysis.
- Support continuous improvement by reviewing procedures and identifying opportunities to enhance processes.
- Handle challenging or vulnerable customer interactions with empathy and in accordance with FCA requirements.
- Provide support on CCA remediation, voluntary disclosure bulk responses, and FOS complaint handling.
Skills & Experience
- Knowledge of FCA Complaint Handling Rules (DISP) and relevant consumer protection laws.
- Experience in customer service, preferably within Automotive or Regulatory sectors.
Regulatory Executive in Farnborough employer: Vibe
Contact Detail:
Vibe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regulatory Executive in Farnborough
✨Tip Number 1
Network like a pro! Reach out to people in the automotive and regulatory sectors on LinkedIn. A friendly message can go a long way in getting your foot in the door.
✨Tip Number 2
Prepare for those tricky interview questions! Brush up on FCA Complaint Handling Rules and think of examples from your past experiences that showcase your problem-solving skills.
✨Tip Number 3
Show off your soft skills! When you get the chance, highlight your ability to handle challenging customer interactions with empathy. It’s all about making connections!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over others.
We think you need these skills to ace Regulatory Executive in Farnborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Regulatory Executive role. Highlight your experience with FCA Complaint Handling Rules and any relevant customer service roles you've had, especially in the automotive sector. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about regulatory services and how you can contribute to our team. Be sure to mention any specific experiences that relate to managing complaints and resolving issues.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've successfully resolved complaints or claims in the past. We love candidates who can demonstrate their ability to handle challenging situations with empathy and professionalism.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Vibe
✨Know Your Regulations
Make sure you brush up on the FCA Complaint Handling Rules and relevant consumer protection laws. Being able to discuss these confidently will show that you understand the regulatory landscape and can navigate it effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully resolved complaints or claims. Highlight how you maintained professionalism and empathy, especially in challenging situations, as this is crucial for the role.
✨Demonstrate Analytical Thinking
Be ready to discuss how you've identified trends or conducted root-cause analysis in previous roles. This will illustrate your ability to enhance processes and support continuous improvement, which is key for a Regulatory Executive.
✨Practice Your Communication Skills
Since you'll be interacting with customers and third-party firms, practice clear and concise communication. Consider role-playing potential scenarios to ensure you're comfortable handling various customer interactions during the interview.