At a Glance
- Tasks: Lead a dynamic Customer Service team to enhance customer satisfaction and operational efficiency.
- Company: Established manufacturing business with a focus on growth and excellence.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional development.
- Other info: Collaborative culture with opportunities to work across various departments.
- Why this job: Make a real impact by driving service excellence and leading a passionate team.
- Qualifications: Experience in customer service leadership and strong people management skills.
The predicted salary is between 40000 - 40000 £ per year.
Location - Ammanford
Salary - £40,000 per annum
Hours of work - Monday - Friday, 8:30am - 5:00pm
Vibe Recruit are proud to be working on behalf of a well-established and growing manufacturing business in the Ammanford area in their search for an experienced Customer Service Manager. This is an exciting opportunity for a customer-focused leader to take ownership of a busy Customer Service function, driving service excellence, team performance, and continuous improvement across the business.
The Role
As Customer Service Manager, you will lead and develop the Customer Service team, ensuring an outstanding post-sale customer experience while improving operational efficiency and customer satisfaction. You will work closely with internal departments including Sales, Production, and Logistics to identify trends, resolve service issues, and implement improvements that enhance the overall customer journey.
Key Responsibilities
- Lead, coach and develop a high-performing Customer Service team
- Oversee the day-to-day operations of the Customer Service function
- Analyse customer feedback and complaint trends to improve service delivery
- Collaborate cross-functionally with Sales, Production and Logistics teams
- Set and monitor clear KPIs and performance objectives
- Act as an escalation point for key customer accounts and complex queries
- Improve customer care processes through automation, reporting and system efficiencies
About You
The successful candidate will have:
- Previous experience in a Customer Service or Customer Care leadership role
- Strong people management and coaching skills
- Excellent communication and relationship-building abilities
- Experience managing KPIs and driving team performance
- A proactive and solutions-focused mindset
- Strong organisational and problem-solving skills
- The ability to work collaboratively across multiple departments
If you are an experienced Customer Care professional looking for your next leadership opportunity, we would love to hear from you. Please upload your CV or contact Naomi on 07506 949615.
Vibe Recruit is acting as an Employment Agency in relation to this vacancy.
Customer Service Leader: Drive Excellence & Growth employer: Vibe
Join a well-established and growing manufacturing business in Ammanford, where you will lead a dynamic Customer Service team dedicated to delivering exceptional post-sale experiences. With a strong focus on employee development, collaborative work culture, and a commitment to continuous improvement, this role offers a unique opportunity to drive service excellence while enjoying a supportive environment that values your contributions. Benefit from competitive salary, regular working hours, and the chance to make a meaningful impact within a thriving organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Leader: Drive Excellence & Growth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Vibe. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Vibe before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Leader: Drive Excellence & Growth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Vibe:Your cover letter is your chance to shine! Tell us why you want to work at Vibe specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Vibe!
How to prepare for a job interview at Vibe
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
