At a Glance
- Tasks: Provide top-notch customer service and assist with automotive repairs and services.
- Company: Join a dynamic team at Vibe Recruit, supporting an expanding automotive business.
- Benefits: Earn £14.95 per hour with full-time hours and a supportive work environment.
- Other info: Enjoy a collaborative atmosphere with opportunities for growth and learning.
- Why this job: Make a real difference in customer experiences while developing your skills in a fast-paced setting.
- Qualifications: Strong customer service skills; automotive experience is a plus but not required.
The predicted salary is between 31000 - 31000 £ per year.
Here at Vibe Recruit we are currently assisting our clients expanding business and are now offering an exciting opportunity to join the team, as Service Advisor at the Romford branch. This is a full-time temporary role, working Monday - Friday 8:00am - 6:00pm, with rotational Saturdays.
Role Responsibilities:
- Ensuring that we are always providing the highest level of after sales customer care and satisfaction, giving the customer the best possible experience.
- Talks and listens to customers to build rapport and understand their service/repair requirements.
- Uses a good understanding of the customer's needs to guide them towards the product/service that will best meet their needs.
- Provides accurate estimates for servicing and repairs, ensuring that the customer is fully aware of the likely costs and timescales involved and setting expectations accordingly.
- Introduces the customer to the appropriate technician to discuss details of the work that is required, where this will add value for both the customer and the dealership.
- Schedules work to meet customer requirements, considering workshop/body shop utilisation targets, job complexity and parts availability.
- Encourages the sale of genuine parts and accessories whenever possible, acting on opportunities to sell additional products/services and market current promotions.
- Works with colleagues and other teams across the centre to provide a seamless service to customers.
- Ensures opportunities for sales by other teams are followed up by the most appropriate specialist.
- Ensures that each service or repair is followed up with a personal call to check the customer is happy with the service provided.
What you'll bring to the role:
- A proven high level of customer service skills, and enjoyment in working with the people.
- Previous experience of working in customer service, preferably in an automotive setting but not essential.
- Strong communication skills and the ability to explain complex matters in understandable terms.
- Able to take initiative and ownership of issues with a proactive can-do attitude.
- Able to multi-task and switch between tasks whilst remaining organised.
- A team player who offers help and support to others.
- Willingness to learn and keep up to date with product and technical information.
- Thrives in a high-pressured environment.
Pay rate £14.95 per hour.
Immediate Service Advisor (Temporary) - Automotive in Romford employer: Vibe Recruit
Vibe Recruit is an excellent employer, offering a dynamic work environment in the automotive sector at our Romford branch. We prioritise employee growth through comprehensive training and support, fostering a culture of teamwork and customer excellence. With competitive pay and a focus on employee well-being, we ensure that our team members thrive while delivering outstanding service to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Immediate Service Advisor (Temporary) - Automotive in Romford
✨Tip Number 1
Get to know the company! Research Vibe Recruit and their values. When you walk into that interview, show them you understand their mission and how you can contribute to their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these stories during your chat – it’ll show you’re the right fit for the Service Advisor role.
✨Tip Number 3
Dress the part! First impressions matter, especially in a customer-facing role. Make sure you look professional and approachable when you meet the team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Immediate Service Advisor (Temporary) - Automotive in Romford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Service Advisor role. Highlight your customer service skills and any relevant experience, especially in automotive settings. We want to see how you can bring value to our team!
Show Off Your Communication Skills:Since strong communication is key for this role, use clear and concise language in your application. We love candidates who can explain complex ideas simply, so don’t hesitate to showcase this in your writing!
Demonstrate Your Proactive Attitude:In your application, share examples of how you've taken initiative in previous roles. We’re looking for team players who can handle high-pressure situations with a can-do attitude, so let us know how you fit that bill!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be one step closer to joining our fantastic team at Vibe Recruit!
How to prepare for a job interview at Vibe Recruit
✨Know Your Customer Service Skills
Make sure you can highlight your customer service experience, especially in an automotive context. Think of specific examples where you've gone above and beyond to help a customer, as this will show your potential employer that you truly understand the importance of customer satisfaction.
✨Understand the Role
Familiarise yourself with the responsibilities of a Service Advisor. Be ready to discuss how you would handle customer inquiries, provide estimates, and schedule work. Showing that you understand the role will demonstrate your enthusiasm and preparedness.
✨Practice Active Listening
During the interview, practice active listening. This means not just hearing but understanding what the interviewer is saying. Respond thoughtfully to their questions and show that you can build rapport, just like you would with customers.
✨Prepare Questions
Have a few questions ready to ask at the end of the interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows you're genuinely interested and engaged, which is always a plus!
