At a Glance
- Tasks: Provide top-notch customer care and assist with automotive service sales.
- Company: Join a dynamic team at Vibe Recruit in Romford.
- Benefits: Earn £14.95 per hour with full-time hours and a supportive work environment.
- Other info: Enjoy a fast-paced environment with opportunities for growth and learning.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Strong customer service skills; automotive experience is a plus but not required.
The predicted salary is between 30000 - 31000 £ per year.
Here at Vibe Recruit we are currently assisting our clients expanding business and are now offering an exciting opportunity to join the team, as Service Advisor at the Romford branch. This is a full-time temporary role, working Monday - Friday 8:00am - 6:00pm, with rotational Saturdays.
Role Responsibilities:
- Ensuring that we are always providing the highest level of after sales customer care and satisfaction, giving the customer the best possible experience.
- Talks and listens to customers to build rapport and understand their service/repair requirements.
- Uses a good understanding of the customer's needs to guide them towards the product/service that will best meet their needs.
- Provides accurate estimates for servicing and repairs, ensuring that the customer is fully aware of the likely costs and timescales involved and setting expectations accordingly.
- Introduces the customer to the appropriate technician to discuss details of the work that is required, where this will add value for both the customer and the dealership.
- Schedules work to meet customer requirements, considering workshop/body shop utilisation targets, job complexity and parts availability.
- Encourages the sale of genuine parts and accessories whenever possible, acting on opportunities to sell additional products/services and market current promotions.
- Works with colleagues and other teams across the centre to provide a seamless service to customers.
- Ensures opportunities for sales by other teams are followed up by the most appropriate specialist.
- Ensures that each service or repair is followed up with a personal call to check the customer is happy with the service provided.
What you'll bring to the role:
- A proven high level of customer service skills, and enjoyment in working with people.
- Previous experience of working in customer service, preferably in an automotive setting but not essential.
- Strong communication skills and the ability to explain complex matters in understandable terms.
- Able to take initiative and ownership of issues with a proactive can-do attitude.
- Able to multi-task and switch between tasks whilst remaining organised.
- A team player who offers help and support to others.
- Willingness to learn and keep up to date with product and technical information.
- Thrives in a high-pressured environment.
Pay rate £14.95 per hour.
Automotive Service Advisor: Customer Care & Sales in Romford employer: Vibe Recruit
At Vibe Recruit, we pride ourselves on fostering a dynamic and supportive work environment that prioritises employee growth and satisfaction. As a Service Advisor in our Romford branch, you will benefit from comprehensive training, a collaborative team culture, and opportunities to enhance your customer service skills while contributing to a rewarding customer experience. Join us for a fulfilling career where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Automotive Service Advisor: Customer Care & Sales in Romford
✨Tip Number 1
Get to know the company! Research Vibe Recruit and their values. When you understand what they stand for, you can tailor your approach during interviews and show them you're a perfect fit.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to explain things clearly. Role-play with a friend or family member to get comfortable discussing customer needs and solutions.
✨Tip Number 3
Be proactive! If you see an opportunity to showcase your skills, like volunteering to help with a mock customer interaction, take it. This shows initiative and a can-do attitude that employers love.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to make a difference in customer care and sales.
We think you need these skills to ace Automotive Service Advisor: Customer Care & Sales in Romford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Automotive Service Advisor. Highlight your customer service skills and any relevant experience, especially in automotive settings. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer care and sales. Share specific examples of how you've gone above and beyond for customers in the past. We love a good story!
Show Off Your Communication Skills:Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t shy away from showing your personality. We want to get a sense of who you are!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s quick and easy, and ensures your application gets to the right people. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Vibe Recruit
✨Know Your Stuff
Before the interview, brush up on your knowledge of automotive services and customer care. Familiarise yourself with common repair processes and terminology so you can confidently discuss them with the interviewer.
✨Showcase Your People Skills
Since this role is all about customer interaction, be ready to share examples of how you've built rapport with customers in the past. Think of specific situations where you went above and beyond to ensure customer satisfaction.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview. Practice handling customer inquiries or complaints, as this will demonstrate your communication skills and ability to think on your feet.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. This shows your genuine interest in the role and helps you understand how you can contribute to the team’s success.
