At a Glance
- Tasks: Lead operations in fire and security, ensuring top-notch service delivery and team performance.
- Company: Join an award-winning firm with a strong reputation in the Fire & Security industry.
- Benefits: Enjoy a competitive salary, £6,000 car allowance, and a 20% annual bonus.
- Other info: Be part of a supportive team focused on excellence and customer satisfaction.
- Why this job: Make a real impact in a dynamic role with opportunities for growth and innovation.
- Qualifications: Proven experience in operational management within the Fire and Security sector.
The predicted salary is between 40500 - 49500 £ per year.
- Operations Manager
- £60,000 + 20% annual bonus and £6,000 car allowance
- Liverpool
Are you an experienced Operations Manager with experience in the Fire & Security Industry?
Does the thought of working for a well established, expanding firm with great opportunities for further progress appeal to you?
Do you want excellent variation and the opportunity to put your stamp on a highly successful operation?
We are currently recruiting for an Operations Manager with experience in fire and security to work for an award winning, national firm in the Liverpool area.
This role will involve leadership across Customer Service, Technical Services, Stock and Stores, Field Engineers and First Line Managers, ensuring operational performance, customer delivery, technical capability and commercial objectives are achieved.
As Operations Manager you will
- Lead the day-to-day delivery of service, maintenance and installation operations, ensuring work is completed safely, efficiently and in line with customer commitments.
- Drive operational performance through effective planning, resource utilisation and workload management across field and office-based teams.
- Work closely with First Line Managers to balance engineer workloads across reactive, maintenance and installation activity, maximising productivity, utilisation and first-time fix performance.
- Monitor operational KPIs, identifying opportunities to improve service delivery, customer satisfaction and business performance.
- Provide leadership and oversight of the Technical Services function, ensuring complex system faults are diagnosed and resolved quickly and escalated where appropriate.
- Maximise the use of remote diagnostics, software upgrades and technical support tools to improve operational efficiency and reduce unnecessary site attendance.
- Lead the Customer Service function to deliver a professional, responsive and customer-focused experience.
- Ensure reactive works, maintenance visits and installations are planned effectively and delivered within agreed service levels, with particular focus on response times for emergency call-outs.
- Oversee the Stock and Stores function, including stock takes, inventory levels, parts ordering and material availability across stores and mobile van stock.
- Establish and enforce consistent van stock profiles through the First Line Managers to improve engineer efficiency and first-time fix rates.
- Take operational ownership of NSI and BAFE compliance, owning the preparation for external audits and ensuring the business remains audit ready at all times.
You will need
- Proven operational management experience within the Fire and Security or a related engineering services sector.
- Strong understanding of service, maintenance and installation delivery models.
- Experience leading both field-based operational teams and office-based support functions, including technical specialists.
As well as a competitive salary, you will benefit from a £6,000 car allowance and a 20% annual bonus depending on performance.
This is a fantastic opportunity to join an industry leading firm.
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Operations Manager in London employer: Vibe Recruit
Vibe Recruit is an excellent employer for skilled welders, offering a supportive work culture that values craftsmanship and safety. Located in Bridgend, the company provides opportunities for professional growth and development, ensuring that employees can enhance their skills in a dynamic environment. With a focus on quality and teamwork, Vibe Recruit stands out as a rewarding place to build a career in welding and fabrication.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in London
✨Get Involved with Local Fire Services
Join community groups or volunteer with local fire departments to get a foot in the door. It’s a great way to showcase your commitment to fire safety and emergency services while also making valuable connections in the field.
✨Attend Firefighting Job Fairs
Keep an eye out for firefighting job fairs and emergency services recruiting events in your area. These are goldmines for meeting staff from companies like Vibe Recruit and other emergency services, giving you a chance to chat and make a lasting impression.
✨Connect with Industry Professionals Online
Utilise platforms like Facebook or LinkedIn to find fire service groups and forums. Engaging in discussions and sharing insights can elevate your profile and help us to learn from those already in the field, potentially leading to job openings.
✨Keep Your Training Up-to-Date
Make sure your qualifications are current! Pursuing additional training, like first aid or specialised firefighting courses, shows your dedication and might just set you apart from the crowd when applying for roles at Vibe Recruit.
We think you need these skills to ace Operations Manager in London
Some tips for your application 🫡
Show Your Commitment to Safety:In the fire and emergency services sector, it's crucial to showcase your understanding of safety protocols and emergency response challenges. Mention any relevant training or certifications you've completed, like First Aid or Fire Safety courses, and highlight your commitment to public safety in your cover letter.
Highlight Your Teamwork Skills:This field is all about collaboration! Make sure your CV emphasises your ability to work in a team under pressure. Detail examples of teamwork from previous roles, volunteer work or community involvement. Hiring managers at Vibe Recruit will love to see how you thrive in a group dynamic.
Detail Your Relevant Experience:When listing your experience, don't just mention your job titles – dig into your responsibilities and achievements that relate specifically to fire and emergency services. Include any volunteer work, internships, or projects that display your hands-on experience in this field, especially if you're transitioning from another area.
Craft a Strong Motivation Statement:As you're applying for a full-time role, it’s key to articulate why you want to join Vibe Recruit specifically. Dive into your motivation for working in fire services, and how this aligns with your career goals. We want to see your passion for contributing to the community and the impact you wish to make!
How to prepare for a job interview at Vibe Recruit
✨Know Your Emergency Protocols
Since you're eyeing a role in fire emergency services, brush up on the latest firefighting techniques and protocols. Understanding the fundamentals of fire behaviour, rescue operations, and safety measures will show that you’re not just passionate but also knowledgeable about the field.
✨Demonstrate Problem-Solving Skills
Expect situational questions that test your ability to make quick decisions in high-pressure scenarios. Think of examples from your previous experiences or training where you had to think on your feet—this will really highlight your suitability for the role and show that you can handle real emergencies.
✨Highlight Teamwork and Community Engagement
Fire emergency services rely heavily on teamwork, so come prepared to discuss how you've worked with others in stressful situations. Additionally, showcase any community involvement or outreach you've done—it's a great way to demonstrate your commitment to public safety and your understanding of community dynamics.
✨Be Ready to Discuss Your Training
Make sure you’re ready to talk about any relevant training or certifications you have. Whether it’s emergency response training or a first aid qualification, make it clear how these experiences prepare you for a full-time position in fire emergency services with Vibe Recruit. It shows you’re proactive about your professional development!
