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- Tasks: Deliver top-notch customer service and assist with automotive repairs and services.
- Company: Join Vibe Recruit, a dynamic team in the automotive industry.
- Benefits: Earn £14.95 per hour with full-time hours and a supportive work environment.
- Other info: Opportunity to learn and grow in a collaborative team atmosphere.
- Why this job: Make a difference by enhancing customer experiences in a fast-paced setting.
- Qualifications: Strong customer service skills; automotive experience is a plus but not required.
Here at Vibe Recruit we are currently assisting our clients expanding business and are now offering an exciting opportunity to join the team, as Service Advisor at the Romford branch. This is a full-time temporary role, working Monday - Friday 8:00am - 6:00pm, with rotational Saturdays.
Role Responsibilities:
- Ensuring that we are always providing the highest level of after sales customer care and satisfaction, giving the customer the best possible experience.
- Talks and listens to customers to build rapport and understand their service/repair requirements.
- Uses a good understanding of the customer's needs to guide them towards the product/service that will best meet their needs.
- Provides accurate estimates for servicing and repairs, ensuring that the customer is fully aware of the likely costs and timescales involved and setting expectations accordingly.
- Introduces the customer to the appropriate technician to discuss details of the work that is required, where this will add value for both the customer and the dealership.
- Schedules work to meet customer requirements, considering workshop/body shop utilisation targets, job complexity and parts availability.
- Encourages the sale of genuine parts and accessories whenever possible, acting on opportunities to sell additional products/services and market current promotions.
- Works with colleagues and other teams across the centre to provide a seamless service to customers.
- Ensures opportunities for sales by other teams are followed up by the most appropriate specialist.
- Ensures that each service or repair is followed up with a personal call to check the customer is happy with the service provided.
What you'll bring to the role:
- A proven high level of customer service skills, and enjoyment in working with people.
- Previous experience of working in customer service, preferably in an automotive setting but not essential.
- Strong communication skills and the ability to explain complex matters in understandable terms.
- Able to take initiative and ownership of issues with a proactive can-do attitude.
- Able to multi-task and switch between tasks whilst remaining organised.
- A team player who offers help and support to others.
- Willingness to learn and keep up to date with product and technical information.
- Thrives in a high-pressured environment.
Pay rate £14.95 per hour.
If this role is of interest then please click apply or call Gemma for more details.
Immediate Service Advisor (Temporary) - Automotive employer: Vibe Recruit
Contact Detail:
Vibe Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Immediate Service Advisor (Temporary) - Automotive
✨Tip Number 1
Get to know the company before your interview! Research Vibe Recruit and their values, especially how they prioritise customer service. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about talking to customers, try role-playing with a friend or family member. This will help you articulate your thoughts clearly and confidently during the actual interview.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you’ve successfully handled customer queries or complaints. This will demonstrate your ability to take initiative and ownership of issues.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Immediate Service Advisor (Temporary) - Automotive
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to ensure customer satisfaction, especially in any previous roles you've had.
Be Clear and Concise: When writing your application, keep it straightforward. Use simple language to explain your skills and experiences, just like you would when talking to a customer. We appreciate clarity!
Tailor Your Application: Take a moment to customise your application for this role. Mention specific responsibilities from the job description that resonate with your experience. It shows us you're genuinely interested and have done your homework.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Vibe Recruit
✨Know Your Customer Service Skills
Make sure you can highlight your customer service experience, especially in an automotive context. Think of specific examples where you've gone above and beyond to help a customer, as this will show your potential employer that you understand the importance of customer satisfaction.
✨Understand the Role
Familiarise yourself with the responsibilities of a Service Advisor. Be ready to discuss how you would handle customer inquiries, provide estimates, and schedule work. Showing that you understand the role will demonstrate your enthusiasm and preparedness.
✨Practice Active Listening
During the interview, practice active listening. This means not just hearing but understanding what the interviewer is saying. Respond thoughtfully to their questions and show that you can build rapport, just like you would with customers.
✨Show Your Team Spirit
Emphasise your ability to work well in a team. Share examples of how you've collaborated with colleagues in the past to achieve a common goal. This will reassure the interviewer that you can contribute positively to their team dynamic.