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- Tasks: Provide empathetic support to customers and manage bookings for Occupational Health services.
- Company: Join a dynamic team at Vibe Recruit, focused on customer care.
- Benefits: Supportive environment, skill development, and a chance to make a difference.
- Other info: Monday to Friday hours with opportunities for growth in a vital industry.
- Why this job: Be part of a team that values exceptional customer experiences and continuous improvement.
- Qualifications: Strong communication skills and a customer-focused mindset.
The predicted salary is between 25000 - 30000 £ per year.
Vibe Recruit is currently seeking a proactive and customer-focused Customer Support Advisor to join a dynamic Occupational Health services team. This is an excellent opportunity for someone who thrives in a fast-paced environment and is passionate about delivering outstanding customer experiences.
Key Responsibilities
- Provide professional and empathetic support to customers via phone and email, ensuring a high-quality service experience.
- Manage and complete bookings for Occupational Health services, guiding customers clearly through the process.
- Coordinate clinic schedules, ensuring appointments are accurately set up and resources are effectively allocated.
- Liaise with trusted third-party suppliers to ensure smooth delivery of services and timely clinic operations.
- Act as a key point of contact between customers and internal teams, including Clinical and Laboratory departments.
- Follow standard operating procedures, meeting service level agreements (SLAs) and key performance indicators (KPIs).
- Carry out administrative duties to support the efficient running of the service.
- Contribute to wider team objectives and support additional tasks where required.
Skills & Experience
- Educated to national standards.
- Excellent written and verbal communication skills.
- Previous experience in a customer service role (desirable).
- Strong IT skills, including Microsoft Word, Excel, and Outlook.
- Experience with Salesforce (desirable).
- Background in a service provider environment (preferred).
- Strong problem-solving abilities.
- Ability to prioritise workload and meet deadlines.
- Customer-focused with a commitment to quality.
Core Competencies
- Customer Obsessed: Dedicated to delivering exceptional service and exceeding expectations.
- Pioneering: Open to supporting continuous improvement initiatives.
- Achieving: Driven to meet and exceed performance targets and KPIs.
- Caring: Supportive team player focused on positive outcomes.
- Enduring: Committed to long-term service excellence and customer retention.
Why Apply?
- Opportunity to join a supportive and collaborative team.
- Develop your skills in a growing and essential industry.
- Be part of a business that values customer care and continuous improvement.
Working hours - Monday to Friday 9am - 5pm - Monthly paid.
Customer Support Advisor in England employer: Vibe Recruit
Contact Detail:
Vibe Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor in England
✨Tip Number 1
Get to know the company inside out! Research Vibe Recruit and their Occupational Health services. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be providing support via phone and email, it’s crucial to sound confident and empathetic. Role-play with a friend or family member to get comfortable with common customer scenarios.
✨Tip Number 3
Be proactive during interviews! Prepare questions that show your enthusiasm for the role and how you can contribute to the team. This not only demonstrates your interest but also helps you stand out from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Support Advisor in England
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your passion for delivering outstanding customer experiences. We want to see how you've gone above and beyond in previous roles to support customers, so share those stories!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing how your skills align with our needs, especially in a fast-paced environment.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff and focus on what matters!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to review your application quickly. Don’t miss out on this opportunity!
How to prepare for a job interview at Vibe Recruit
✨Know the Company and Role
Before your interview, take some time to research Vibe Recruit and their Occupational Health services. Understand their mission and values, and think about how your skills align with the role of a Customer Support Advisor. This will help you answer questions more confidently and show that you're genuinely interested.
✨Showcase Your Customer Service Skills
Since this role is all about delivering outstanding customer experiences, be ready to share specific examples from your past experiences. Think of situations where you went above and beyond for a customer or resolved a tricky issue. This will demonstrate your customer-focused mindset and problem-solving abilities.
✨Prepare for Common Questions
Anticipate questions related to handling difficult customers, managing bookings, and working under pressure. Practise your responses so you can articulate your thoughts clearly. Remember, they want to see how you handle real-life scenarios, so be honest and reflect on your experiences.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how success is measured in the role, or what continuous improvement initiatives they have in place. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.