Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead continuous improvement initiatives and optimise customer experience processes.
- Company: Join a dynamic team focused on enhancing customer journeys.
- Benefits: Enjoy 20-25 days leave, health cash plan, and a company pension scheme.
- Why this job: Make a real impact by improving customer service in a fast-paced environment.
- Qualifications: Experience in process optimisation and strong communication skills required.
- Other info: Hybrid working with excellent career growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Location: Cwmbran
Salary: £30,000
Hours: 37.5 per week Monday-Thursday 8am-4pm. Friday 7:30am-3:30pm
Working Pattern: Monday-Friday, Hybrid (5 days onsite during probation, minimum 3 months)
About the Opportunity
Vibe Recruit's client is seeking a Continuous Improvement Lead to enhance performance across its Customer Experience (CX) function. This is a key role for someone passionate about optimising processes, improving customer journeys, and supporting operational efficiency in a fast-paced environment. You will drive continuous improvement initiatives while also providing hands-on support within Customer Service and Customer Operations during busy periods. This is a varied position that blends strategic project work with day-to-day operational involvement.
Key Responsibilities
- Continuous Improvement & Process Optimisation: Identify, analyse, and deliver process improvements across CX teams. Create and maintain documentation, workflows, and standards to support consistent and efficient operations. Use data and insights to enhance customer experience and operational effectiveness.
- Project Leadership: Lead improvement projects from concept through to implementation. Ensure projects align with wider business goals and deliver measurable benefits.
- Operational Support: Support core CX activities such as customer service, administration, and renewal billing during high-demand periods or staff absence. Maintain a strong working knowledge of day-to-day processes to ensure seamless support.
- Collaboration & Stakeholder Engagement: Partner with Customer Service and Customer Operations Supervisors to identify areas for development. Work closely with senior leadership to ensure improvement plans support strategic priorities. Communicate outcomes, recommendations, and project progress clearly and effectively.
Person Specification
- Skills & Attributes: Excellent communication and interpersonal skills. Highly organised, proactive, and solutions-driven. Able to juggle multiple priorities in a fast-paced environment. Strong focus on customer experience and continuous improvement.
- Experience & Qualifications: Proven experience in continuous improvement or process optimisation. Strong administrative background. Confident using Microsoft Office and process mapping tools. Analytical thinker with strong problem-solving abilities. Knowledge of document workflows and compliance requirements. Experience in customer service, customer operations, order processing, or invoicing environments.
Benefits:
- 20-25 days annual leave (depending on working pattern) + bank holidays
- Additional day off for your birthday
- Option to buy or sell annual leave
- Company pension scheme
- Company share scheme
- Health Cash Plan
- Life Assurance
To be considered for this role, please upload your CV or contact Naomi on 07506 949615. Vibe Recruit is acting as an Employment Agency in relation to this vacancy.
Continuous Improvement Lead in Cwmbran employer: Vibe Recruit
Contact Detail:
Vibe Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Continuous Improvement Lead in Cwmbran
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to continuous improvement. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills during interviews by sharing specific examples of past successes in process optimisation. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Continuous Improvement Lead in Cwmbran
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Continuous Improvement Lead role. Highlight your experience in process optimisation and customer service, and don’t forget to mention any relevant projects you've led!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about continuous improvement and how your skills align with our goals at StudySmarter. Keep it engaging and personal.
Showcase Your Analytical Skills: Since this role involves using data to enhance customer experience, be sure to include examples of how you've used data analysis in past roles. We love seeing those problem-solving abilities in action!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Vibe Recruit
✨Know Your Processes
Before the interview, brush up on your knowledge of continuous improvement methodologies and process optimisation techniques. Be ready to discuss specific examples from your past experiences where you've successfully implemented changes that enhanced customer journeys or operational efficiency.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical thinking during the interview. Bring along examples of how you've used data to drive decisions or improve processes. This could include metrics you've tracked or reports you've created that led to measurable benefits in previous roles.
✨Engage with Stakeholders
Highlight your experience in collaborating with different teams and stakeholders. Be prepared to discuss how you've communicated project outcomes and recommendations effectively. This will show that you understand the importance of stakeholder engagement in driving continuous improvement initiatives.
✨Be Proactive and Solutions-Driven
During the interview, convey your proactive approach to problem-solving. Share instances where you've identified issues before they became problems and the solutions you implemented. This will align well with the company's focus on being solutions-driven in a fast-paced environment.
