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- Tasks: Provide empathetic support to customers and manage bookings for Occupational Health services.
- Company: Join a dynamic team at Vibe Recruit, focused on customer care.
- Benefits: Supportive environment, skill development, and a commitment to continuous improvement.
- Other info: Monday to Friday hours with opportunities for career growth.
- Why this job: Make a real difference in customer experiences while growing in a vital industry.
- Qualifications: Strong communication skills and a customer-focused mindset; previous experience is a plus.
The predicted salary is between 24000 - 28000 £ per year.
Vibe Recruit is currently seeking a proactive and customer-focused Customer Support Advisor to join a dynamic Occupational Health services team. This is an excellent opportunity for someone who thrives in a fast-paced environment and is passionate about delivering outstanding customer experiences.
Key Responsibilities
- Provide professional and empathetic support to customers via phone and email, ensuring a high-quality service experience.
- Manage and complete bookings for Occupational Health services, guiding customers clearly through the process.
- Coordinate clinic schedules, ensuring appointments are accurately set up and resources are effectively allocated.
- Liaise with trusted third-party suppliers to ensure smooth delivery of services and timely clinic operations.
- Act as a key point of contact between customers and internal teams, including Clinical and Laboratory departments.
- Follow standard operating procedures, meeting service level agreements (SLAs) and key performance indicators (KPIs).
- Carry out administrative duties to support the efficient running of the service.
- Contribute to wider team objectives and support additional tasks where required.
Skills & Experience
- Educated to national standards.
- Excellent written and verbal communication skills.
- Previous experience in a customer service role (desirable).
- Strong IT skills, including Microsoft Word, Excel, and Outlook.
- Experience with Salesforce (desirable).
- Background in a service provider environment (preferred).
- Strong problem-solving abilities.
- Ability to prioritise workload and meet deadlines.
- Customer-focused with a commitment to quality.
Core Competencies
- Customer Obsessed: Dedicated to delivering exceptional service and exceeding expectations.
- Pioneering: Open to supporting continuous improvement initiatives.
- Achieving: Driven to meet and exceed performance targets and KPIs.
- Caring: Supportive team player focused on positive outcomes.
- Enduring: Committed to long-term service excellence and customer retention.
Why Apply?
- Opportunity to join a supportive and collaborative team.
- Develop your skills in a growing and essential industry.
- Be part of a business that values customer care and continuous improvement.
Working hours - Monday to Friday 9am - 5pm - Monthly paid.
For more information please call Gemma at Vibe or click apply to be considered for this position.
Vibe Recruit is acting as an Employment Business in relation to this vacancy.
Customer Support Advisor employer: Vibe Recruit
Contact Detail:
Vibe Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor
✨Tip Number 1
Get to know the company! Research Vibe Recruit and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role is all about providing excellent customer support, make sure you can articulate your thoughts clearly and empathetically. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about landing the Customer Support Advisor role.
We think you need these skills to ace Customer Support Advisor
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your passion for delivering outstanding customer experiences. Use examples from your previous roles to demonstrate how you've gone above and beyond for customers.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention specific skills and experiences that align with the responsibilities of the Customer Support Advisor role.
Keep It Professional Yet Friendly: Since this role is all about communication, ensure your written application reflects a professional yet approachable tone. We want to see your personality shine through while maintaining a level of professionalism.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Vibe Recruit
✨Know the Company and Role
Before your interview, take some time to research Vibe Recruit and their Occupational Health services. Understand their mission and values, and think about how your skills align with the role of a Customer Support Advisor. This will help you demonstrate your genuine interest in the position.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience that highlight your customer service abilities. Think about times when you went above and beyond for a customer or resolved a tricky situation. This will show that you’re not just capable but also passionate about delivering outstanding customer experiences.
✨Practice Effective Communication
Since the role requires excellent written and verbal communication skills, practice articulating your thoughts clearly. You might want to rehearse common interview questions and answers with a friend or in front of a mirror. This will help you feel more confident and ensure you convey your ideas effectively during the interview.
✨Demonstrate Problem-Solving Abilities
Think of specific scenarios where you successfully solved a problem in a customer service context. Be ready to discuss your thought process and the steps you took to resolve the issue. This will showcase your strong problem-solving abilities and your commitment to providing quality service.