At a Glance
- Tasks: Lead and develop a high-performing Customer Service team to enhance customer experience.
- Company: Join a well-established manufacturing business in Ammanford with a focus on growth.
- Benefits: Competitive salary of £40,000, Monday to Friday hours, and opportunities for professional development.
- Other info: Collaborative environment with a focus on continuous improvement and operational efficiency.
- Why this job: Make a real impact by driving service excellence and improving customer satisfaction.
- Qualifications: Experience in customer service leadership and strong people management skills required.
The predicted salary is between 40000 - 40000 £ per year.
Location – Ammanford
Salary – £40,000 per annum
Hours of work – Monday–Friday, 8:30 am – 5:00 pm
Vibe Recruit are proud to be working on behalf of a well-established and growing manufacturing business in the Ammanford area in their search for an experienced Customer Service Manager. This is an exciting opportunity for a customer‑focused leader to take ownership of a busy Customer Service function, driving service excellence, team performance, and continuous improvement across the business.
Role
As Customer Service Manager, you will lead and develop the Customer Service team, ensuring an outstanding post‑sale customer experience while improving operational efficiency and customer satisfaction. You will work closely with internal departments including Sales, Production, and Logistics to identify trends, resolve service issues, and implement improvements that enhance the overall customer journey.
Key Responsibilities
- Lead, coach and develop a high‑performing Customer Service team
- Oversee the day‑to‑day operations of the Customer Service function
- Analyse customer feedback and complaint trends to improve service delivery
- Collaborate cross‑functionally with Sales, Production and Logistics teams
- Set and monitor clear KPIs and performance objectives
- Act as an escalation point for key customer accounts and complex queries
- Improve customer care processes through automation, reporting and system efficiencies
About You
- Previous experience in a Customer Service or Customer Care leadership role
- Strong people management and coaching skills
- Excellent communication and relationship‑building abilities
- Experience managing KPIs and driving team performance
- A proactive and solutions‑focused mindset
- Strong organisational and problem‑solving skills
- The ability to work collaboratively across multiple departments
If you are an experienced Customer Care professional looking for your next leadership opportunity, we would love to hear from you. Please upload your CV or contact Naomi.
Customer Service Manager: Lead & Elevate Customer Experience employer: Vibe Recruit
Join a well-established and growing manufacturing business in Ammanford, where you will lead a dynamic Customer Service team dedicated to delivering exceptional customer experiences. With a strong focus on employee development, collaborative work culture, and a commitment to continuous improvement, this role offers a unique opportunity to make a significant impact while enjoying a supportive environment that values your contributions. Benefit from competitive salary, regular working hours, and the chance to drive meaningful change within the organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Manager: Lead & Elevate Customer Experience
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Service Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand their customer service philosophy and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to share specific examples of how you've led teams, improved processes, and enhanced customer experiences in your previous roles. This is your chance to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love hearing from passionate candidates like you who are eager to elevate customer experiences.
We think you need these skills to ace Customer Service Manager: Lead & Elevate Customer Experience
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Customer Service Manager role. Highlight your leadership experience and any specific achievements in customer service that align with the job description.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about customer service. Share examples of how you've led teams and improved customer experiences in previous roles.
Showcase Your Skills:Don’t forget to mention your people management and coaching skills! We want to see how you’ve driven team performance and managed KPIs in your past positions.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your details and get back to you quickly!
How to prepare for a job interview at Vibe Recruit
✨Know Your Customer Service Metrics
Before the interview, brush up on key performance indicators (KPIs) relevant to customer service. Be ready to discuss how you've used metrics to drive team performance and improve customer satisfaction in your previous roles.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership and coaching skills. Think about specific instances where you’ve developed a high-performing team or resolved complex customer issues, as this will demonstrate your capability to lead effectively.
✨Understand Cross-Functional Collaboration
Familiarise yourself with how different departments like Sales, Production, and Logistics interact within a customer service context. Be prepared to discuss how you’ve successfully collaborated with these teams to enhance the customer journey.
✨Bring Solutions to the Table
Adopt a proactive mindset by thinking of potential improvements for customer care processes. During the interview, share innovative ideas or past experiences where you implemented changes that led to operational efficiencies or enhanced customer experiences.
