At a Glance
- Tasks: Lead and develop a high-performing Customer Service team to enhance customer experience.
- Company: Established manufacturing business in Ammanford with a focus on service excellence.
- Benefits: Competitive salary of £40,000, Monday to Friday hours, and opportunities for growth.
- Other info: Collaborative environment with a focus on continuous improvement.
- Why this job: Make a real impact by improving customer satisfaction and operational efficiency.
- Qualifications: Experience in customer service leadership and strong people management skills.
The predicted salary is between 40000 - 40000 £ per year.
Location: Ammanford
Salary: 40,000 per annum
Hours of work: Monday - Friday, 8:30am - 5:00pm
Vibe Recruit are proud to be working on behalf of a well-established and growing manufacturing business in the Ammanford area in their search for an experienced Customer Service Manager. This is an exciting opportunity for a customer-focused leader to take ownership of a busy Customer Service function, driving service excellence, team performance, and continuous improvement across the business.
RoleAs Customer Service Manager, you will lead and develop the Customer Service team, ensuring an outstanding post-sale customer experience while improving operational efficiency and customer satisfaction. You will work closely with internal departments including Sales, Production, and Logistics to identify trends, resolve service issues, and implement improvements that enhance the overall customer journey.
Key Responsibilities- Lead, coach and develop a high-performing Customer Service team
- Oversee the day-to-day operations of the Customer Service function
- Analyse customer feedback and complaint trends to improve service delivery
- Collaborate cross-functionally with Sales, Production and Logistics teams
- Set and monitor clear KPIs and performance objectives
- Act as an escalation point for key customer accounts and complex queries
- Improve customer care processes through automation, reporting and system efficiencies
The successful candidate will have:
- Previous experience in a Customer Service or Customer Care leadership role
- Strong people management and coaching skills
- Excellent communication and relationship-building abilities
- Experience managing KPIs and driving team performance
- A proactive and solutions-focused mindset
- Strong organisational and problem-solving skills
- The ability to work collaboratively across multiple departments
If you are an experienced Customer Care professional looking for your next leadership opportunity, we would love to hear from you. Please upload your CV or contact Naomi.
Customer Service Manager in Capel Hendre employer: Vibe Recruit
Join a well-established and growing manufacturing business in Ammanford, where you will thrive in a supportive work culture that prioritises employee development and service excellence. As a Customer Service Manager, you will lead a dynamic team, enjoy competitive benefits, and have the opportunity to drive meaningful improvements in customer satisfaction while collaborating with various departments. This role offers a rewarding environment for those looking to make a significant impact in their career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Manager in Capel Hendre
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will boost your confidence and help you articulate your experience effectively.
✨Tip Number 4
Don't forget to follow up after interviews! A simple thank-you email can leave a lasting impression and keep you top of mind. Plus, it shows your enthusiasm for the position!
We think you need these skills to ace Customer Service Manager in Capel Hendre
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Manager role. Highlight your leadership experience and any achievements in improving customer satisfaction or team performance.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've led teams and improved service delivery in previous positions. Make it personal and engaging!
Showcase Your Communication Skills:Since communication is key in this role, ensure your application is clear and concise. Use professional language but let your personality shine through. We want to see how you build relationships!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Vibe Recruit
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service knowledge. Understand the key responsibilities of a Customer Service Manager and be ready to discuss how you've led teams, improved processes, and handled complex queries in the past.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership style. Think about times when you've coached team members or driven performance improvements. Be ready to explain how you motivate your team and set clear KPIs.
✨Be Ready to Discuss Collaboration
Since this role involves working closely with Sales, Production, and Logistics, think of specific instances where you've successfully collaborated across departments. Highlight how you resolved issues and improved the customer journey through teamwork.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Practice how you would handle customer complaints or service delivery issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
