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For Companies At a Glance
- Tasks: Help customers via email and phone, building relationships and resolving queries.
- Company: Join a friendly, family-owned company with a fun work environment.
- Benefits: Competitive salary of £27,368, Monday to Friday hours, and a supportive team.
- Why this job: Be part of a growing team and enhance your customer service skills.
- Qualifications: Confident, enthusiastic attitude and excellent communication skills required.
- Other info: Great opportunity for personal growth and teamwork in a vibrant setting.
The predicted salary is between 22000 - 32000 £ per year.
Overview
Are you looking for a new Customer Service Advisor role? Would you like to join a family-owned company that are super friendly, helpful, and committed to creating a fun and enjoyable working environment for everyone? Join as a Customer Service Advisor and help them continue to grow their fantastic reputation and be part of the team as they expand & grow!
Responsibilities
- Correspond with customers via email & the telephone
- Building great relationships
- Understand customer requirements and ensure that the company are meeting their needs
- Deal with customer queries/issues
- Accurately processing customers\’ orders received and updating CRM records
- Ensuring customers are aware of latest offers & services
- Arrange meetings for the Account Manager to visit customers
- Make outbound service calls to prompt/take customers order & provide status updates on outstanding orders
Requirements
- A welcoming, confident and enthusiastic attitude and a professional telephone manner
- An ability to interpret customer\’s needs, offer solutions and upsell where appropriate
- Excellent communication skills at all levels and the ability to correspond with customers via email & on the telephone
- Build and grow your customer relationships
- Be a team player, keen to learn, grow & succeed
Monday to Friday 8am-5pm
£27,368 per annuum
If this role is of interest then please click apply …..
For more information call Gemma on (phone number removed)
Vibe Recruit is acting as an Employment Agency in relation to this vacancy
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Customer Service Advsior employer: Vibe Recruit
Contact Detail:
Vibe Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advsior
✨Tip Number 1
Get to know the company culture! Since they’re a family-owned business, show your enthusiasm for their friendly vibe. Research their values and mention how you align with them during your conversations.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be confident on the phone and in emails. Try role-playing with a friend or family member to get comfortable with handling customer queries.
✨Tip Number 3
Be proactive! When you apply through our website, follow up with a quick email or call to express your interest. It shows you're keen and ready to jump in and help out!
✨Tip Number 4
Showcase your problem-solving skills! Think of examples where you've successfully dealt with customer issues in the past. This will help you stand out as someone who can really make a difference in their team.
We think you need these skills to ace Customer Service Advsior
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We’re all about being friendly and approachable, so don’t be afraid to show us who you are. A warm and enthusiastic tone can really make your application stand out.
Tailor Your Application: Make sure to tailor your application to the Customer Service Advisor role. Highlight your relevant experience and skills that match what we’re looking for, like your ability to build relationships and handle customer queries. This shows us you’re serious about joining our team!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff and focus on what makes you a great fit for the role!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Vibe Recruit
✨Know the Company Culture
Before your interview, take some time to research the company’s values and culture. Since they pride themselves on being friendly and helpful, think about how you can demonstrate these qualities in your responses.
✨Showcase Your Communication Skills
As a Customer Service Advisor, excellent communication is key. Prepare examples of how you've effectively communicated with customers in the past, whether through email or phone, and be ready to showcase your professional telephone manner.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully dealt with customer queries or issues. Highlight your ability to interpret customer needs and offer solutions, as this will show that you can handle the role's responsibilities.
✨Be Enthusiastic and Engaging
Bring your welcoming and confident attitude to the interview. Practice your enthusiasm for the role and the company, as this will help you connect with the interviewer and show that you're a great fit for their team.
