At a Glance
- Tasks: Provide top-notch customer support and manage orders efficiently.
- Company: Join a respected international healthcare organisation with a supportive team.
- Benefits: Earn £14.10 per hour, enjoy weekdays only, and immediate start available.
- Other info: Dynamic role with opportunities for growth in a fast-paced environment.
- Why this job: Make a difference in healthcare while developing your customer service skills.
- Qualifications: Experience in customer service and strong communication skills required.
Vibe Recruit is currently seeking a proactive and detail-oriented Customer Service Advisor to join a well-established healthcare business supporting customers across the UK, Ireland, Sweden, Finland, Denmark, and Norway. This is an excellent opportunity for someone with strong customer service skills, excellent attention to detail, and the ability to thrive in a fast-paced environment.
Key Responsibilities
- Process customer orders accurately and efficiently.
- Respond to customer enquiries and resolve queries in a timely and professional manner.
- Provide outstanding customer support to both internal and external stakeholders.
- Work closely with the central distribution centre to ensure timely dispatch of goods.
- Liaise with courier services regarding product returns and daily tracking requirements.
- Reconcile consignment stock audits and work alongside Sales Teams to resolve stock queries.
- Support inventory management activities, including monitoring expiry dates and coordinating returns of short-dated stock from hospital accounts.
- Collaborate with Accounts Receivable teams to resolve invoice queries and corrections.
- Prepare inventory reports and ad-hoc reports for internal and external customers.
- Ensure all documentation is authorised, processed, and filed in accordance with company procedures.
- Follow company processes and policies relating to quality, compliance, health & safety, and environmental standards.
What We're Looking For
- Previous experience in a customer service, administration, or order processing role.
- Strong working knowledge of Microsoft Excel and Word.
- Excellent communication skills, both written and verbal.
- High level of accuracy and attention to detail.
- Strong numeracy and literacy skills.
- Ability to prioritise workload and meet tight deadlines.
- Confident working with multiple departments and stakeholders.
- Previous SAP experience would be advantageous but is not essential.
What's On Offer?
- Competitive pay rate of £14.10 per hour.
- Monday to Friday working pattern - no weekends.
- Opportunity to work for a respected international healthcare organisation.
- Supportive and collaborative team environment.
- Immediate start available for suitable candidates.
If you're an organised and customer-focused professional looking for your next opportunity, we'd love to hear from you. Apply today through Vibe Recruit.
Vibe Recruit is acting as an Employment Business in relation to this vacancy.
Customer Service Advisor employer: Vibe Recruit
Vibe Recruit offers an exceptional working environment for Customer Service Advisors, providing a competitive pay rate and a Monday to Friday schedule that ensures work-life balance. Employees benefit from being part of a respected international healthcare organisation, with a supportive team culture that fosters collaboration and professional growth opportunities. Join us to make a meaningful impact while enjoying the stability and camaraderie of a well-established company.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the healthcare sector. A personal recommendation can go a long way in landing that Customer Service Advisor role.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Understand their customer service approach and think of examples from your past experiences that showcase your skills. We want you to shine!
✨Tip Number 3
Practice common interview questions related to customer service. Think about how you would handle difficult customers or resolve queries efficiently. The more prepared you are, the more confident you'll feel!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience in customer service and any specific skills that match the job description, like attention to detail and communication skills.
Showcase Your Skills:Don’t just list your skills; give examples of how you've used them in previous roles. If you’ve worked with Microsoft Excel or handled customer queries, share a quick story about it. This helps us see how you can thrive in our fast-paced environment.
Be Professional Yet Personable:While we want to see your professional side, don’t forget to let your personality shine through! A friendly tone in your application can make a big difference, especially in a customer-focused role like this one.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Vibe Recruit
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you handle difficult customers, resolve queries, and provide outstanding support. Think of specific examples from your past experiences that showcase your skills.
✨Familiarise Yourself with the Company
Research the healthcare business you're applying to. Understand their values, services, and the markets they operate in. This will help you tailor your answers and show that you're genuinely interested in the role and the company.
✨Showcase Your Attention to Detail
Since this role requires a high level of accuracy, prepare to demonstrate your attention to detail. Bring examples of how you've successfully managed tasks that required precision, like processing orders or reconciling stock audits.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about how you would handle specific situations related to customer enquiries or inventory management. Practising these scenarios can help you respond confidently during the interview.
