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- Tasks: Manage customer returns and warranty repairs with efficiency and accuracy.
- Company: Dynamic client in Cwmbran with a focus on customer satisfaction.
- Benefits: Competitive salary, pension scheme, healthcare plan, and bonus opportunities.
- Why this job: Join a supportive team and enhance your organisational and communication skills.
- Qualifications: Strong admin background and proficiency in Microsoft Office required.
- Other info: Flexible working hours and a chance to grow within the company.
The predicted salary is between 24570 - 24570 £ per year.
Customer Operations Administrator – Service & Warranty Our client based in Cwmbran is seeking a Customer Operations Administrator to manage the full end-to-end RMA and warranty repair process. The role ensures customer returns are processed efficiently, repairs are tracked accurately, and clients receive clear and timely updates. You will work closely with internal teams and Account Managers to coordinate global returns, ensure compliance with warranty terms, and maintain accurate records. Key Responsibilities Manage and acknowledge customer RMAs. Coordinate collections, shipments, and return deliveries (UK and international). Issue repair quotations and invoices where applicable. Communicate updates and delays to customers throughout the repair process. Liaise with service teams to monitor repair progress and arrange disposal of unrepairable units. Maintain accurate system records and documentation, ensuring compliance with reporting requirements. Produce regular and ad-hoc service and warranty reports. About You Highly organised and process-driven. Excellent communication skills, both written and verbal. Strong attention to detail with a customer-focused mindset. Confident working across departments and managing multiple priorities. Skills & Experience Solid administrative background. Proficient in Microsoft Office applications. Analytical and problem-solving skills. Knowledge of import/export processes is advantageous. Salary £24,570 per annum. Hours of work Monday – Thursday 7:30am-4pm Friday – 7:30am-1pm Benefits Company pension scheme Healthcare cash plan Life assurance Parental Leave Profit share / Bonus scheme To be considered for this role, please upload your CV or contact Naomi on (phone number removed). Vibe Recruit is acting as an Employment Agency in relation to this vacancy
Customer Operations Administrator Service Warranty employer: Vibe Recruit
Contact Detail:
Vibe Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Administrator Service Warranty
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you get that interview, you can show them you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Plus, it could give you an edge if they put in a good word for you!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer operations and warranty processes. Role-play with a friend or use online resources to boost your confidence and nail those answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Operations Administrator Service Warranty
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer operations and administration. We want to see how your skills align with managing RMAs and warranty processes, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Operations Administrator role. We love seeing enthusiasm and a clear understanding of the responsibilities outlined in the job description.
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional – we want to see that you can convey information effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive – a quality we really appreciate!
How to prepare for a job interview at Vibe Recruit
✨Know the RMA Process Inside Out
Make sure you understand the end-to-end RMA and warranty repair process. Familiarise yourself with common terms and procedures, as this will show your potential employer that you're ready to hit the ground running.
✨Show Off Your Communication Skills
Since the role requires excellent communication, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated updates or resolved issues in previous roles to demonstrate your skills.
✨Be Organised and Detail-Oriented
Bring a notepad or digital device to jot down important points during the interview. Highlight your organisational skills by discussing how you manage multiple priorities and ensure compliance with processes in your past experiences.
✨Research the Company Culture
Get to know the company’s values and culture. This will help you tailor your responses to align with what they’re looking for. Showing that you fit into their environment can give you an edge over other candidates.
