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- Tasks: Manage customer returns and warranty repairs, ensuring efficient processing and clear communication.
- Company: Dynamic company in Cwmbran with a focus on customer satisfaction.
- Benefits: Competitive salary, pension scheme, healthcare plan, and bonus opportunities.
- Why this job: Join a supportive team and make a difference in customer operations.
- Qualifications: Strong organisational skills and excellent communication abilities required.
- Other info: Great opportunity for career growth in a fast-paced environment.
Customer Operations Administrator – Service & Warranty
Make sure to apply with all the requested information, as laid out in the job overview below.
Our client based in Cwmbran is seeking a Customer Operations Administrator to manage the full end-to-end RMA and warranty repair process. The role ensures customer returns are processed efficiently, repairs are tracked accurately, and clients receive clear and timely updates.
You will work closely with internal teams and Account Managers to coordinate global returns, ensure compliance with warranty terms, and maintain accurate records.
Key Responsibilities
Manage and acknowledge customer RMAs.
Coordinate collections, shipments, and return deliveries (UK and international).
Issue repair quotations and invoices where applicable.
Communicate updates and delays to customers throughout the repair process.
Liaise with service teams to monitor repair progress and arrange disposal of unrepairable units.
Maintain accurate system records and documentation, ensuring compliance with reporting requirements.
Produce regular and ad-hoc service and warranty reports.
About You
Highly organised and process-driven.
Excellent communication skills, both written and verbal.
Strong attention to detail with a customer-focused mindset.
Confident working across departments and managing multiple priorities.
Skills & Experience
Solid administrative background.
Proficient in Microsoft Office applications.
Analytical and problem-solving skills.
Knowledge of import/export processes is advantageous.
Salary
£24,570 per annum.
Hours of work
Monday – Thursday 7:30am-4pm
Friday – 7:30am-1pm
Benefits
Company pension scheme
Healthcare cash plan
Life assurance
Parental Leave
Profit share / Bonus scheme
To be considered for this role, please upload your CV or contact Naomi on (phone number removed).
Vibe Recruit is acting as an Employment Agency in relation to this vacancy
Customer Operations Administrator Service Warranty employer: Vibe Recruit
Contact Detail:
Vibe Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Administrator Service Warranty
✨Tip Number 1
Make sure you know the ins and outs of the role before your interview. Research the company and understand their warranty processes. This will help us impress them with our knowledge and show that we're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since this role involves liaising with customers and internal teams, we should be ready to demonstrate our ability to convey information clearly and effectively during the interview.
✨Tip Number 3
Show off our organisational skills! Prepare examples from past experiences where we've managed multiple priorities or handled complex processes. This will highlight our ability to thrive in a busy environment like customer operations.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that we’re proactive and keen on joining the team.
We think you need these skills to ace Customer Operations Administrator Service Warranty
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience and skills that match the job description. We want to see how your background fits with managing RMAs and warranty processes, so don’t hold back!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Operations Administrator role. We love seeing enthusiasm and a clear understanding of the responsibilities.
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional – we’re all about clarity here at StudySmarter!
Follow Application Instructions: Don’t forget to include all the requested information as outlined in the job overview. We appreciate attention to detail, so double-check everything before hitting that submit button on our website!
How to prepare for a job interview at Vibe Recruit
✨Know Your RMAs
Familiarise yourself with the RMA process before the interview. Understand how returns are managed and what the key steps are in the warranty repair process. This will show your potential employer that you’re proactive and ready to hit the ground running.
✨Showcase Your Communication Skills
Since this role involves a lot of communication with customers and internal teams, prepare examples of how you've effectively communicated updates or resolved issues in previous roles. Practising clear and concise explanations will help you shine during the interview.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple priorities and stay organised. You might want to share specific tools or methods you use to keep track of tasks and deadlines, as this is crucial for the Customer Operations Administrator role.
✨Brush Up on Microsoft Office
Since proficiency in Microsoft Office is a must, make sure you’re comfortable discussing your experience with these applications. If you have any specific examples of how you've used them to improve processes or reports, be sure to mention those!
