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For Companies At a Glance
- Tasks: Manage customer orders and ensure smooth processing from start to finish.
- Company: Join a dynamic team focused on customer satisfaction.
- Benefits: Competitive pay, supportive environment, and opportunities for growth.
- Why this job: Be the key link between customers and operations, making a real difference.
- Qualifications: Strong admin skills, great communication, and a customer-first attitude.
- Other info: Work hours are 7.30am - 4pm Mon-Thurs, and 8am - 2pm Fri.
We are seeking a Customer Operations Administrator to support sales and service operations. This is a full time, permanent role working 37.5 hours a week, Monday – Friday.
If you have relevant experience in customer support, order processing, service administration and logistics coordination, please read on.
This role is responsible for delivering high-quality administration and customer support across the full customer journey. You will act as the dedicated administrator for an allocated portfolio of UK customers, ensuring efficient order processing, smooth service activity, proactive communication, and accurate documentation.
Key Responsibilities Sales Administration
- Accurately enter customer orders and resolve order-related queries
- Issue sales order acknowledgements
- Communicate confirmed shipment dates once provided by Planning
- Raise pro-forma invoices for pre-payments and process card payments
- Issue customer invoices following shipment
- Provide administrative support to Sales Account Managers for your assigned customer portfolio
Service Administration
- Send service acknowledgements upon receipt of booking-in information
- Arrange collection of units from customers
- Issue repair quotations to customers
- Raise pro-forma invoices where pre-payment applies
- Raise final invoices upon repair completion and process purchase orders
- Ensure fault reports and final service documentation are issued post-repair
- Arrange disposal of unrepairable units where applicable
Logistics & Compliance
- Arrange UK logistics and liaise with couriers to ensure timely dispatch and collection
- Ensure delivery documentation is complete and recorded
To be considered for this role, please upload your CV or call Naomi on (phone number removed).
Vibe Recruit is acting as an Employment Agency in relation to this vacancy.
Customer Operations Administrator employer: Vibe Recruit
Contact Detail:
Vibe Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Administrator
✨Tip Number 1
Get to know the company before your interview. Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role requires a confident communicator, try doing mock interviews with friends or family. Focus on articulating your thoughts clearly and concisely.
✨Tip Number 3
Be ready to showcase your organisational skills. Think of examples from your past experiences where you successfully managed multiple tasks or resolved customer queries quickly. This will demonstrate your ability to thrive in a busy environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Operations Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your strong administration background and attention to detail. We want to see how your skills match the role of Customer Operations Administrator, so don’t be shy about showcasing relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention your customer-focused attitude and how you can contribute to keeping orders running smoothly.
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your confident communication style. We love clear and concise language that gets straight to the point!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Vibe Recruit
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Operations Administrator role. Familiarise yourself with the key responsibilities like processing orders and coordinating shipments. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
As a Customer Operations Administrator, you'll need to communicate effectively with customers and team members. Prepare examples of how you've successfully resolved customer queries or collaborated with colleagues in the past. This will highlight your confident communication style and customer-focused approach.
✨Demonstrate Your Organisational Skills
Being organised is crucial for this role. Think of specific instances where you've managed multiple tasks or prioritised effectively in a busy environment. Share these examples during your interview to showcase your ability to stay on top of things and keep everything running smoothly.
✨Brush Up on Microsoft Office and Compliance Knowledge
Since proficiency in Microsoft Office is essential, be prepared to discuss your experience with it. If you have any knowledge of import/export processes or compliance regulations, mention that too! This will show that you’re not just a great administrator but also someone who understands the bigger picture.
