At a Glance
- Tasks: Support customer engagement and retention through effective CRM management and initiatives.
- Company: Join a dynamic team focused on enhancing customer experiences in the automotive industry.
- Benefits: Gain valuable experience, develop your skills, and enjoy a supportive work environment.
- Other info: Opportunity for career growth and professional development in a fast-paced environment.
- Why this job: Make a real impact on customer satisfaction and drive business success.
- Qualifications: Experience in CRM or customer experience, preferably in the automotive sector.
The predicted salary is between 30000 - 40000 € per year.
Support customer engagement and retention through effective CRM management, reporting, and customer experience initiatives. This role focuses on improving customer communications, increasing repeat business, and maintaining accurate customer data across sales and aftersales operations.
Reports to: Head of Marketing
Key Responsibilities
- CRM & Data Management
- Maintain customer records across CRM and dealer management systems (Keyloop, Dealerweb, Salesforce)
- Ensure accurate data capture, segmentation, and GDPR compliance
- Manage customer consent records and contactable databases
- Support targeted marketing and customer communication campaigns
- Reporting & Insights
- Produce CRM reports and performance analytics
- Monitor data quality, customer engagement, and consent levels
- Provide insights to support sales activity and customer retention
- Identify trends and recommend improvements or training needs
- Customer Experience
- Monitor customer journey standards across sales and service departments
- Manage customer feedback, reviews, surveys, and CSI reporting
- Track retention performance and support complaint resolution
- Conduct site visits to ensure high presentation and service standards
Key Measures
- CRM data accuracy
- Customer satisfaction and retention
- Campaign response and conversion rates
- Online engagement and customer consent growth
Skills & Experience
Essential
- Experience in CRM, marketing, or customer experience
- Automotive industry experience
- Knowledge of Keyloop/CDK/Kerridge systems
- Strong Excel, reporting, and communication skills
- Organised, proactive, and detail-focused
Desirable
- Experience with Dealerweb, Salesforce, Power BI, or Canva
- Understanding of CSI metrics and customer retention
Personal Attributes
- Customer-focused and commercially aware
- Data-driven and proactive
- Professional communicator
- Confident driving between sites when required
To be considered for this role, please upload your CV or contact Naomi on (phone number removed).
Vibe Recruit is acting as an Employment Agency in relation to this vacancy.
Customer Experience And CRM Executive employer: Vibe Recruit
As a Customer Experience and CRM Executive, you will thrive in a dynamic work environment that prioritises employee growth and development. Our company fosters a collaborative culture where innovative ideas are encouraged, and we offer comprehensive training programmes to enhance your skills. Located in a vibrant area, we provide unique opportunities for networking and professional advancement, making us an excellent employer for those seeking a rewarding career in customer engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience And CRM Executive
✨Tip Number 1
Network like a pro! Reach out to people in the automotive industry, especially those who work with CRM systems. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you’ve got experience with Keyloop, Salesforce, or any other relevant tools, make sure to highlight that in conversations. We want to see how you can bring value to the team!
✨Tip Number 3
Prepare for interviews by understanding customer journey standards and retention strategies. We love candidates who can discuss how they’ve improved customer experiences in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals ready to enhance customer engagement.
We think you need these skills to ace Customer Experience And CRM Executive
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Experience and CRM Executive. Highlight your experience in CRM management and customer engagement, and don’t forget to mention any relevant tools like Keyloop or Salesforce.
Showcase Your Skills:We want to see your strong Excel and reporting skills shine through! Include specific examples of how you've used these skills to improve customer data accuracy or drive engagement in previous roles.
Be Data-Driven:Since this role is all about improving customer retention and engagement, share any metrics or insights from past experiences that demonstrate your ability to analyse data and make informed decisions.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Vibe Recruit
✨Know Your CRM Systems
Familiarise yourself with Keyloop, Dealerweb, and Salesforce before the interview. Be ready to discuss your experience with these systems and how you've used them to manage customer data effectively.
✨Showcase Your Data Skills
Prepare examples of how you've used Excel for reporting and analytics in previous roles. Highlight any specific insights you've provided that led to improved customer engagement or retention.
✨Understand Customer Experience Metrics
Brush up on CSI metrics and how they relate to customer satisfaction and retention. Be prepared to discuss how you would monitor and improve these metrics in the role.
✨Be Proactive and Organised
Demonstrate your organisational skills by discussing how you manage multiple tasks and priorities. Share examples of how your proactive approach has led to successful outcomes in past positions.
