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- Tasks: Deliver exceptional customer service and manage bookings in a fast-paced environment.
- Company: Join a forward-thinking Occupational Health team at Vibe Recruit.
- Benefits: Earn £13.40 per hour with a Monday to Friday schedule.
- Why this job: Be the first point of contact and make a real difference in customer experiences.
- Qualifications: Strong communication skills and previous customer service experience preferred.
- Other info: Fixed term contract for 12 months with opportunities for growth.
The predicted salary is between 11 - 16 £ per hour.
Vibe Recruit are excited to be recruiting for a Customer Service Specialist to join a busy and forward-thinking Occupational Health team based in Abingdon. This is an excellent opportunity for someone who is passionate about delivering exceptional customer experiences and thrives in a fast-paced service environment. You will be the first point of contact for customers, providing professional support, managing service bookings, and ensuring every interaction reflects a "Right First Time" approach. This role plays a key part in ensuring smooth clinic operations and supporting internal teams across the business.
Key Responsibilities
- Customer Support - Respond to customer queries via phone and email with professionalism, empathy and accuracy.
- Service Bookings - Manage bookings for Occupational Health services, guiding customers through the process.
- Clinic Coordination - Open and manage clinic schedules, source resources and ensure appointments are set up correctly.
- Supplier Liaison - Coordinate with trusted third-party partners to ensure smooth service delivery.
- Internal Communication - Work closely with Clinical, Laboratory and other internal teams to resolve enquiries.
- Process Excellence - Follow standard operating procedures, prioritise workload and achieve SLAs & KPIs.
- General Admin - Carry out admin tasks to support the efficient running of customer operations.
- Team Support - Contribute to wider team objectives and take on additional tasks where required.
Experience & Skills
- Educated to national standards
- Excellent written and verbal communication skills
- Previous customer service experience desirable
- IT literate - confident with Word, Excel & Outlook
- Salesforce experience desirable
- Ability to prioritise workload and meet deadlines
- Strong problem-solving skills
- Customer-focused with a commitment to quality
Key Competencies
- Customer Obsessed - Deliver exceptional, prompt service
- Pioneering - Support continuous improvement initiatives
- Achieving - Work towards and meet all KPIs
- Caring - Support customers and colleagues effectively
- Enduring - Help maintain long-term service excellence
Monday to Friday 9am -5:30pm - £13.40 per hour - fixed term contract for 12 months. If you’re enthusiastic, process-driven, and passionate about customer care, we’d love to hear from you. Apply today with Vibe Recruit!
Vibe Recruit is acting as an Employment Business in relation to this vacancy.
Customer Contact Specialist employer: Vibe Recruit
Contact Detail:
Vibe Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Contact Specialist
✨Tip Number 1
Get to know the company! Research Vibe Recruit and their Occupational Health team. Understanding their values and culture will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering exceptional experiences, think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your customer-obsessed mindset.
✨Tip Number 3
Prepare questions to ask during your interview. This shows your enthusiasm and helps you gauge if the role is right for you. Ask about their approach to customer service or how they support continuous improvement initiatives within the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your skills and experience directly to the hiring team at Vibe Recruit.
We think you need these skills to ace Customer Contact Specialist
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for delivering exceptional customer experiences. Share specific examples of how you've gone above and beyond in previous roles to help customers, as this will resonate with our values.
Tailor Your Application: Make sure to customise your application to reflect the key responsibilities and skills mentioned in the job description. Highlight your experience with service bookings and any relevant IT skills, like using Word, Excel, or Salesforce, to show you're a perfect fit for the role.
Be Professional and Clear: Since you'll be the first point of contact for customers, it's crucial to demonstrate excellent written communication skills in your application. Keep your language professional yet friendly, and ensure your application is free from typos and errors.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. This way, we can easily track your application and get back to you quicker. Plus, it shows you're proactive and keen to join our team!
How to prepare for a job interview at Vibe Recruit
✨Know the Company and Role
Before your interview, take some time to research Vibe Recruit and their Occupational Health team. Understand their values and how they prioritise customer service. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Highlight situations where you resolved issues effectively or went above and beyond for a customer. This will demonstrate your commitment to being 'customer obsessed'.
✨Practice Common Interview Questions
Anticipate questions related to handling difficult customers, managing bookings, and working under pressure. Practising your responses will help you articulate your thoughts clearly and confidently during the interview.
✨Ask Insightful Questions
At the end of the interview, be ready to ask questions about the team dynamics, the tools they use (like Salesforce), and how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
