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- Tasks: Investigate customer product returns and enhance quality systems in a healthcare setting.
- Company: Join a global healthcare leader dedicated to innovation and excellence.
- Benefits: Earn £16.49 per hour with a great work-life balance on a 4 on / 4 off night shift.
- Why this job: Make a real impact in improving lives through quality assurance in medical devices.
- Qualifications: Detail-oriented with experience in technical or quality systems environments.
- Other info: Enjoy a modern, inclusive workplace with supportive colleagues.
Are you detail-driven, quality-focused, and passionate about maintaining high standards in medical device manufacturing? Vibe Recruit are proud to be working with a global healthcare leader to recruit for a Quality Systems Support position within their Complaints Department. This is a fantastic opportunity to join a company committed to improving lives through innovation and excellence.
About the Role
You’ll play a key role in supporting the Complaints Department, ensuring compliance with quality procedures and contributing to the continuous improvement of systems and processes. Working on a 4 on / 4 off continental night shift (7pm – 7am), you’ll investigate customer product returns, identify root causes, and support the development of effective and compliant quality systems.
Key Responsibilities
- Conduct investigations on customer-returned products in accordance with site and divisional procedures
- Support the development, implementation, and enhancement of Quality Systems and processes
- Liaise professionally with global colleagues and Customer Service teams
- Troubleshoot and analyse product complaint data using electronic equipment and software applications
- Promote and adhere to Health & Safety standards, reporting improvements where identified
- Uphold the company’s Code of Conduct in all communications and interactions
About You
- Strong attention to detail and commitment to compliance
- Experience in a technical, laboratory, or quality systems environment (medical devices experience advantageous)
- Excellent communication and organisational skills
- Confident using electronic systems and investigation tools
Why Join?
- Opportunity to work with a world‑class healthcare company
- Join a collaborative, professional team supported by Vibe Recruit
- Competitive £16.49 per hour rate
- Excellent work‑life balance with 4 on / 4 off nights (7pm – 7am)
- Modern, inclusive, and supportive working environment
Interested?
Apply today with Vibe Recruit and take the next step in your quality career with a global healthcare leader. For further information please call Gemma 01869 321 322.
Vibe Recruit is acting as an Employment Business in relation to this vacancy.
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Complaints Investigator - Nights employer: Vibe Recruit
Contact Detail:
Vibe Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Investigator - Nights
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the healthcare sector, especially those in quality systems. They can give you insider info and might even refer you directly to hiring managers.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of quality systems and compliance standards. Be ready to discuss how your attention to detail has made a difference in past roles. We want to see that passion for maintaining high standards!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of specific examples where you identified root causes of issues and how you contributed to improvements. This is key for a role focused on investigating customer product returns.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Complaints Investigator - Nights
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your attention to detail and experience in quality systems. We want to see how your background aligns with the role of Complaints Investigator, so don’t be shy about showcasing relevant skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for maintaining high standards in medical device manufacturing. Let us know why you’re excited about this opportunity and how you can contribute to our team.
Showcase Your Communication Skills: Since you'll be liaising with global colleagues and Customer Service teams, it's important to demonstrate your excellent communication skills. We love candidates who can convey complex information clearly and professionally!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get you one step closer to joining our fantastic team!
How to prepare for a job interview at Vibe Recruit
✨Know Your Quality Systems
Make sure you brush up on your knowledge of quality systems and procedures, especially in the context of medical devices. Familiarise yourself with common compliance standards and be ready to discuss how you've applied these in past roles.
✨Prepare for Technical Questions
Expect questions that dive into your experience with investigations and troubleshooting. Think of specific examples where you've identified root causes or improved processes, and be prepared to explain your thought process clearly.
✨Showcase Your Attention to Detail
Since this role requires a strong focus on detail, be ready to demonstrate how you've maintained high standards in previous positions. You might want to share anecdotes that highlight your meticulous nature and commitment to compliance.
✨Communicate Effectively
As you'll be liaising with global colleagues and customer service teams, practice articulating your thoughts clearly and professionally. Consider doing mock interviews to refine your communication skills and ensure you come across as confident and organised.
