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- Tasks: Investigate customer product returns and enhance quality systems in a healthcare setting.
- Company: Join a global healthcare leader dedicated to innovation and excellence.
- Benefits: Earn £16.49 per hour with a great work-life balance on a 4 on / 4 off night shift.
- Why this job: Make a real impact in healthcare while working in a supportive, modern environment.
- Qualifications: Detail-oriented with experience in technical or quality systems; medical device knowledge is a plus.
- Other info: Collaborative team culture with opportunities for professional growth.
Are you detail-driven, quality-focused, and passionate about maintaining high standards in medical device manufacturing? Vibe Recruit are proud to be working with a global healthcare leader to recruit for a Quality Systems Support position within their Complaints Department. This is a fantastic opportunity to join a company committed to improving lives through innovation and excellence. About the Role You\’ll play a key role in supporting the Complaints Department, ensuring compliance with quality procedures and contributing to the continuous improvement of systems and processes. Working on a 4 on / 4 off continental night shift (7pm – 7am), you\’ll investigate customer product returns, identify root causes, and support the development of effective and compliant quality systems. Key Responsibilities Conduct investigations on customer-returned products in accordance with site and divisional procedures Support the development, implementation, and enhancement of Quality Systems and processes Liaise professionally with global colleagues and Customer Service teams Troubleshoot and analyse product complaint data using electronic equipment and software applications Promote and adhere to Health & Safety standards, reporting improvements where identified Uphold the company\’s Code of Conduct in all communications and interactions About You Strong attention to detail and commitment to compliance Experience in a technical, laboratory, or quality systems environment (medical devices experience advantageous) Excellent communication and organisational skills Confident using electronic systems and investigation tools Why Join? Opportunity to work with a world-class healthcare company Join a collaborative, professional team supported by Vibe Recruit Competitive £16.49 per hour rate Excellent work-life balance with 4 on / 4 off nights (7pm – 7am) Modern, inclusive, and supportive working environment Interested? Apply today with Vibe Recruit and take the next step in your quality career with a global healthcare leader. For further information please call Gemma (phone number removed) Vibe Recruit is acting as an Employment Business in relation to this vacancy
Complaints Investigator - Nights employer: Vibe Recruit
Contact Detail:
Vibe Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Investigator - Nights
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company you're eyeing. A friendly chat can give us insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to quality systems and complaints investigation. We should also think about how our past experiences align with the role's requirements. Confidence is key!
✨Tip Number 3
Showcase your attention to detail during the interview. Bring examples of how you've maintained high standards in previous roles. We want to demonstrate that we can uphold the company's Code of Conduct and contribute to their quality systems.
✨Tip Number 4
Don't forget to follow up after the interview! A quick thank-you email can keep us on their radar and show our enthusiasm for the position. Plus, it’s a great chance to reiterate why we’re the perfect fit for the team.
We think you need these skills to ace Complaints Investigator - Nights
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your attention to detail and experience in quality systems. We want to see how your background aligns with the role of Complaints Investigator, so don’t be shy about showcasing relevant skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for maintaining high standards in medical device manufacturing. Let us know why you’re excited about this opportunity and how you can contribute to our team.
Showcase Your Communication Skills: Since you'll be liaising with global colleagues and Customer Service teams, it's important to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect this ability.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Vibe Recruit
✨Know Your Quality Systems
Make sure you brush up on your knowledge of quality systems and procedures, especially in the context of medical devices. Familiarise yourself with common compliance standards and be ready to discuss how you've applied these in past roles.
✨Showcase Your Attention to Detail
During the interview, highlight specific examples where your attention to detail made a difference. Whether it was identifying a root cause in a previous investigation or ensuring compliance in a project, concrete examples will demonstrate your fit for the role.
✨Communicate Effectively
Since you'll be liaising with global colleagues and customer service teams, practice articulating your thoughts clearly. Prepare to discuss how you handle communication in challenging situations, as this will showcase your organisational skills and professionalism.
✨Prepare for Technical Questions
Expect questions that test your technical knowledge and problem-solving abilities. Brush up on the electronic systems and investigation tools mentioned in the job description, and be ready to explain how you've used similar tools in your previous experiences.
