At a Glance
- Tasks: Support customer engagement and retention through effective CRM management and reporting.
- Company: Join a dynamic team focused on enhancing customer experiences in the automotive industry.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Be part of a proactive team with a focus on data-driven insights and customer care.
- Why this job: Make a real impact on customer satisfaction and drive business success.
- Qualifications: Experience in CRM or customer experience, preferably in the automotive sector.
The predicted salary is between 30000 - 40000 € per year.
Support customer engagement and retention through effective CRM management, reporting, and customer experience initiatives. This role focuses on improving customer communications, increasing repeat business, and maintaining accurate customer data across sales and aftersales operations.
Key Responsibilities
- CRM & Data Management
- Maintain customer records across CRM and dealer management systems (Keyloop, Dealerweb, Salesforce)
- Ensure accurate data capture, segmentation, and GDPR compliance
- Manage customer consent records and contactable databases
- Support targeted marketing and customer communication campaigns
- Reporting & Insights
- Produce CRM reports and performance analytics
- Monitor data quality, customer engagement, and consent levels
- Provide insights to support sales activity and customer retention
- Identify trends and recommend improvements or training needs
- Customer Experience
- Monitor customer journey standards across sales and service departments
- Manage customer feedback, reviews, surveys, and CSI reporting
- Track retention performance and support complaint resolution
- Conduct site visits to ensure high presentation and service standards
Key Measures
- CRM data accuracy
- Customer satisfaction and retention
- Campaign response and conversion rates
- Online engagement and customer consent growth
Skills & Experience
- Essential
- Experience in CRM, marketing, or customer experience
- Automotive industry experience
- Knowledge of Keyloop/CDK/Kerridge systems
- Strong Excel, reporting, and communication skills
- Organised, proactive, and detail-focused
- Desirable
- Experience with Dealerweb, Salesforce, Power BI, or Canva
- Understanding of CSI metrics and customer retention
Personal Attributes
- Customer-focused and commercially aware
- Data-driven and proactive
- Professional communicator
- Confident driving between sites when required
Customer Experience And CRM Executive in Cardiff employer: Vibe Recruit
As a Customer Experience and CRM Executive, you will thrive in a dynamic work environment that prioritises employee growth and development. Our company fosters a collaborative culture where innovative ideas are encouraged, and we offer comprehensive training programmes to enhance your skills. Located in a vibrant area, we provide unique opportunities for networking and professional advancement, making us an excellent employer for those seeking a rewarding career in customer engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience And CRM Executive in Cardiff
✨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and customer engagement strategies. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for interviews by practising common questions related to CRM and customer experience. Think about how your skills align with their needs, especially around data management and customer retention strategies.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. And remember, apply through our website for the best chance at landing that Customer Experience and CRM Executive position!
We think you need these skills to ace Customer Experience And CRM Executive in Cardiff
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Experience and CRM Executive. Highlight your experience in CRM, customer engagement, and any relevant tools like Salesforce or Keyloop. We want to see how your skills match what we're looking for!
Showcase Your Achievements:When writing your application, don’t just list your duties; show us what you’ve achieved! Use numbers and examples to demonstrate how you've improved customer satisfaction or retention in previous roles. This will help us see the impact you can make at StudySmarter.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant to the role, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Vibe Recruit
✨Know Your CRM Systems
Familiarise yourself with Keyloop, Dealerweb, and Salesforce before the interview. Be ready to discuss your experience with these systems and how you've used them to manage customer data effectively.
✨Showcase Your Analytical Skills
Prepare to talk about how you've produced reports and insights in previous roles. Bring examples of how your analysis has led to improved customer engagement or retention, as this will demonstrate your data-driven approach.
✨Understand Customer Experience Metrics
Brush up on customer satisfaction and retention metrics, especially CSI metrics. Be prepared to discuss how you’ve monitored and improved these in past positions, as it shows your commitment to enhancing customer journeys.
✨Be Proactive and Organised
During the interview, highlight your organisational skills and proactive nature. Share specific examples of how you've managed customer feedback or resolved complaints efficiently, as this aligns perfectly with the role's requirements.
