At a Glance
- Tasks: Manage customer orders and ensure smooth delivery while building strong relationships.
- Company: Leading manufacturing client in Blackwood with a supportive team environment.
- Benefits: Competitive salary of £26,000, Monday to Friday hours, and opportunities for growth.
- Other info: Dynamic role with potential for continuous improvement and career advancement.
- Why this job: Join a busy team and make a real difference in customer satisfaction.
- Qualifications: Experience in customer service or account administration, strong communication skills.
The predicted salary is between 26000 - 26000 £ per year.
Vibe Recruit is recruiting for a Customer Services Administrator on behalf of a leading manufacturing client in Blackwood. This is a fantastic opportunity for an organised and customer-focused professional to join a busy team, supporting customers and internal departments to ensure orders are processed accurately and delivered on time.
Location: Blackwood
Salary: £26,000 per annum
Hours: Monday to Friday, 08:30 - 17:00
Key Responsibilities:
- Process and manage customer orders from receipt through to delivery.
- Liaise with Planning, Logistics, Production, and Sales teams to ensure smooth order fulfilment.
- Build and maintain strong customer relationships.
- Handle customer enquiries, complaints, and delivery issues.
- Maintain accurate customer records and order information.
- Produce customer reports and provide regular updates on order status.
- Support continuous improvement initiatives and identify process improvements.
Requirements:
- Previous customer service or account administration experience, ideally within a B2B environment.
- Strong communication and organisational skills.
- Proficient in Microsoft Office, particularly Excel and Outlook.
- Experience using CRM, ERP, or order management systems.
- SAP experience would be advantageous.
Customer Service Administrator in Caerphilly employer: Vibe Recruit
Vibe Recruit offers a dynamic and supportive work environment in Blackwood, where employees are valued for their contributions and encouraged to grow professionally. With a focus on teamwork and customer satisfaction, the company provides excellent training opportunities and fosters a culture of continuous improvement, making it an ideal place for those seeking a rewarding career in customer service.
