At a Glance
- Tasks: Lead a dynamic Customer Service team to enhance customer satisfaction and operational efficiency.
- Company: Join a well-established manufacturing business in Ammanford with a focus on growth.
- Benefits: Competitive salary of £40,000, Monday to Friday hours, and opportunities for professional development.
- Other info: Collaborative environment with a focus on continuous improvement and team performance.
- Why this job: Make a real impact by driving service excellence and improving the customer journey.
- Qualifications: Experience in customer service leadership and strong people management skills required.
The predicted salary is between 40000 - 40000 £ per year.
Location - Ammanford
Salary - £40,000 per annum
Hours of work - Monday - Friday, 8:30am - 5:00pm
Vibe Recruit are proud to be working on behalf of a well-established and growing manufacturing business in the Ammanford area in their search for an experienced Customer Service Manager. This is an exciting opportunity for a customer-focused leader to take ownership of a busy Customer Service function, driving service excellence, team performance, and continuous improvement across the business.
The Role
As Customer Service Manager, you will lead and develop the Customer Service team, ensuring an outstanding post-sale customer experience while improving operational efficiency and customer satisfaction. You will work closely with internal departments including Sales, Production, and Logistics to identify trends, resolve service issues, and implement improvements that enhance the overall customer journey.
Key Responsibilities
- Lead, coach and develop a high-performing Customer Service team
- Oversee the day-to-day operations of the Customer Service function
- Analyse customer feedback and complaint trends to improve service delivery
- Collaborate cross-functionally with Sales, Production and Logistics teams
- Set and monitor clear KPIs and performance objectives
- Act as an escalation point for key customer accounts and complex queries
- Improve customer care processes through automation, reporting and system efficiencies
About You
The successful candidate will have:
- Previous experience in a Customer Service or Customer Care leadership role
- Strong people management and coaching skills
- Excellent communication and relationship-building abilities
- Experience managing KPIs and driving team performance
- A proactive and solutions-focused mindset
- Strong organisational and problem-solving skills
- The ability to work collaboratively across multiple departments
If you are an experienced Customer Care professional looking for your next leadership opportunity, we would love to hear from you. Please upload your CV or contact Naomi on 07506 949615.
Customer Service Leader: Drive Excellence & Growth in Ammanford employer: Vibe Recruit
Join a well-established and growing manufacturing business in Ammanford, where you will lead a dynamic Customer Service team dedicated to delivering exceptional post-sale experiences. With a strong focus on employee development, collaborative work culture, and a commitment to continuous improvement, this role offers a unique opportunity to drive excellence while enjoying a supportive environment that values your contributions. Benefit from competitive salary, regular working hours, and the chance to make a meaningful impact in a thriving organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Leader: Drive Excellence & Growth in Ammanford
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Service Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service leadership. Think about how you've driven team performance and improved customer satisfaction in the past, and be ready to share specific examples.
✨Tip Number 3
Showcase your skills through social media! Share insights or articles about customer service excellence on platforms like LinkedIn. This not only highlights your expertise but also gets you noticed by potential employers.
✨Tip Number 4
Don't forget to apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the team and driving service excellence.
We think you need these skills to ace Customer Service Leader: Drive Excellence & Growth in Ammanford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Service Manager. Highlight your leadership experience and any specific achievements in customer service that align with the job description.
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use examples from your past roles where you’ve led teams, improved processes, or enhanced customer satisfaction. We want to see how you can drive excellence!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Explain why you’re passionate about customer service and how your proactive mindset can benefit our team. Keep it engaging and relevant to the role.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your details and get to know you better. Don’t miss out on this opportunity!
How to prepare for a job interview at Vibe Recruit
✨Know Your Customer Service Metrics
Before the interview, brush up on key performance indicators (KPIs) relevant to customer service. Be ready to discuss how you've used metrics to drive team performance and improve customer satisfaction in your previous roles.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership and coaching skills. Think about specific instances where you’ve developed a high-performing team or resolved complex customer issues, as this will demonstrate your capability to lead effectively.
✨Understand Cross-Department Collaboration
Familiarise yourself with how customer service interacts with other departments like Sales, Production, and Logistics. Be prepared to discuss how you’ve successfully collaborated with these teams to enhance the customer journey.
✨Emphasise Problem-Solving Skills
Think of scenarios where you’ve tackled service delivery challenges. Highlight your proactive approach and solutions-focused mindset, as these traits are crucial for a Customer Service Manager role.
