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- Tasks: Provide empathetic support to customers and manage bookings for Occupational Health services.
- Company: Join a dynamic team at Vibe Recruit, focused on customer care.
- Benefits: Supportive environment, skill development, and a chance to make a difference.
- Other info: Monday to Friday hours with opportunities for growth in a vital industry.
- Why this job: Be part of a team that values customer care and continuous improvement.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
Vibe Recruit is currently seeking a proactive and customer-focused Customer Support Advisor to join a dynamic Occupational Health services team. This is an excellent opportunity for someone who thrives in a fast-paced environment and is passionate about delivering outstanding customer experiences.
Key Responsibilities
- Provide professional and empathetic support to customers via phone and email, ensuring a high-quality service experience.
- Manage and complete bookings for Occupational Health services, guiding customers clearly through the process.
- Coordinate clinic schedules, ensuring appointments are accurately set up and resources are effectively allocated.
- Liaise with trusted third-party suppliers to ensure smooth delivery of services and timely clinic operations.
- Act as a key point of contact between customers and internal teams, including Clinical and Laboratory departments.
- Follow standard operating procedures, meeting service level agreements (SLAs) and key performance indicators (KPIs).
- Carry out administrative duties to support the efficient running of the service.
- Contribute to wider team objectives and support additional tasks where required.
Skills & Experience
- Educated to national standards.
- Excellent written and verbal communication skills.
- Previous experience in a customer service role (desirable).
- Strong IT skills, including Microsoft Word, Excel, and Outlook.
- Experience with Salesforce (desirable).
- Background in a service provider environment (preferred).
- Strong problem-solving abilities.
- Ability to prioritise workload and meet deadlines.
- Customer-focused with a commitment to quality.
Core Competencies
- Customer Obsessed: Dedicated to delivering exceptional service and exceeding expectations.
- Pioneering: Open to supporting continuous improvement initiatives.
- Achieving: Driven to meet and exceed performance targets and KPIs.
- Caring: Supportive team player focused on positive outcomes.
- Enduring: Committed to long-term service excellence and customer retention.
Why Apply?
- Opportunity to join a supportive and collaborative team.
- Develop your skills in a growing and essential industry.
- Be part of a business that values customer care and continuous improvement.
Working hours - Monday to Friday 9am - 5pm - Monthly paid.
For more information please call Gemma at Vibe on 01869 321 322 or click apply to be considered for this position.
Customer Support Advisor in Abingdon employer: Vibe Recruit
Contact Detail:
Vibe Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor in Abingdon
✨Tip Number 1
Get to know the company! Research Vibe Recruit and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering outstanding customer experiences, make sure you can articulate your thoughts clearly and empathetically during any conversations.
✨Tip Number 3
Be ready to showcase your problem-solving abilities. Think of examples from your past experiences where you’ve successfully resolved customer issues, as this will demonstrate your customer-focused mindset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Support Advisor in Abingdon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support Advisor role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique vibe to our team!
Show Off Your Communication Skills: Since this role involves a lot of communication, it’s crucial to demonstrate your written and verbal skills in your application. Use clear and concise language, and don’t forget to proofread for any typos or errors. We love attention to detail!
Highlight Relevant Experience: If you've worked in a customer service role before, make sure to mention it! Share specific examples of how you’ve provided exceptional support or solved problems for customers. We’re all about that customer-obsessed mindset!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our supportive and collaborative team. Let’s get your application in!
How to prepare for a job interview at Vibe Recruit
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Support Advisor role. Familiarise yourself with the key responsibilities and skills mentioned in the job description. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role is all about delivering outstanding customer experiences, prepare examples from your past where you’ve gone above and beyond for customers. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your problem-solving abilities.
✨Demonstrate Your IT Proficiency
Brush up on your IT skills, especially with Microsoft Word, Excel, and Outlook, as well as any experience you have with Salesforce. Be ready to discuss how you’ve used these tools in previous roles to enhance customer service or streamline processes.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might want to inquire about the team dynamics, opportunities for professional development, or how they measure success in the Customer Support Advisor position.