At a Glance
- Tasks: Investigate and resolve regulatory issues while protecting the brand's reputation.
- Company: Leading automotive manufacturer with a focus on compliance and customer service.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Opportunity for growth in a dynamic and regulated industry.
- Why this job: Make a real impact by ensuring compliance and enhancing customer experiences.
- Qualifications: Experience in customer service and knowledge of FCA regulations preferred.
The predicted salary is between 30000 - 40000 £ per year.
A leading automotive manufacturer has an immediate need for financial services / regulatory services professional to join the team. The purpose of this role is to investigate, manage, and resolve issues and claims within regulatory timeframes and protecting the brand's reputation. The Executive will track voluntary disclosures, complaints, claims progress, identify trends, and escalate concerns where necessary, ensuring all activity complies with regulatory timeframes and internal policies.
Duties & Responsibilities
- Respond to voluntary disclosures from third-party firms.
- Resolve complaints and claims from Customers and third-party firms.
- Ensure all issues are handled within regulatory deadlines.
- Maintain professional relationships with customers and third-party firms, including making occasional outbound calls.
- Log and manage breaches in line with company policy and including carrying out root-cause analysis.
- Support continuous improvement by reviewing procedures and identifying opportunities to enhance processes.
- Handle challenging or vulnerable customer interactions with empathy and in accordance with FCA requirements.
- Provide support on CCA remediation, voluntary disclosure bulk responses, and FOS complaint handling.
Skills & Experience
- Knowledge of FCA Complaint Handling Rules (DISP) and relevant consumer protection laws.
- Experience in customer service, preferably within Automotive or Regulated Financial Services.
- Understanding of complaints environments and regulatory compliance.
- Excellent communication and interpersonal skills.
- Ability to work independently, prioritise tasks, and manage time effectively.
- Analytical skills and ability to work at both detailed and strategic levels.
- Knowledge of Motor Trade Law and regulatory authorities is advantageous.
Regulatory Executive employer: VIBE RECRUIT LIMITED
As a leading automotive manufacturer, we pride ourselves on fostering a dynamic work environment that prioritises employee growth and development. Our commitment to regulatory excellence is matched by our supportive culture, where team members are encouraged to innovate and improve processes while maintaining strong professional relationships. Located in a vibrant area, we offer competitive benefits and the opportunity to make a meaningful impact within the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Regulatory Executive
✨Tip Number 1
Network like a pro! Reach out to people in the automotive and regulatory sectors. Use LinkedIn to connect with industry professionals and join relevant groups. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by brushing up on FCA Complaint Handling Rules and consumer protection laws. We recommend practising common interview questions related to regulatory compliance and customer service scenarios. Show them you know your stuff!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. Check out our website for roles that match your skills and interests. Tailor your approach to each company’s culture and mission!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in making you memorable. Reiterate your interest in the role and mention something specific from the conversation to show you were engaged.
We think you need these skills to ace Regulatory Executive
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Regulatory Executive role. Highlight your experience in financial services and any relevant knowledge of FCA Complaint Handling Rules. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Communication Skills:Since this role involves handling customer interactions, make sure to demonstrate your excellent communication skills in your application. Whether it's through your writing style or examples of past experiences, we want to see how you connect with others.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you're keen on joining our team at StudySmarter. We can't wait to hear from you!
How to prepare for a job interview at VIBE RECRUIT LIMITED
✨Know Your Regulations
Familiarise yourself with the FCA Complaint Handling Rules and relevant consumer protection laws. Being able to discuss these regulations confidently will show that you understand the compliance landscape and can navigate it effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully resolved complaints or claims. Highlight how you maintained professionalism and empathy, especially in challenging situations, as this is crucial for the role.
✨Demonstrate Analytical Thinking
Be ready to discuss how you've used analytical skills to identify trends or resolve issues in previous roles. Think of specific instances where your analysis led to improvements or successful outcomes, as this will resonate well with the interviewers.
✨Practice Effective Communication
Since excellent communication is key, practice articulating your thoughts clearly and concisely. Consider mock interviews or role-playing scenarios to enhance your interpersonal skills, ensuring you can handle customer interactions with ease.
