At a Glance
- Tasks: Investigate and resolve regulatory issues while protecting the brand's reputation.
- Company: Leading automotive manufacturer with a focus on compliance and customer service.
- Benefits: Gain valuable experience in regulatory services and customer relations.
- Other info: Opportunity to develop analytical skills and work in a dynamic environment.
- Why this job: Make a real impact by ensuring compliance and enhancing customer satisfaction.
- Qualifications: Knowledge of FCA rules and experience in customer service, preferably in automotive.
The predicted salary is between 28000 - 35000 £ per year.
A leading automotive manufacturer has an immediate need for a financial services / regulatory services professional to join the team. The purpose of this role is to investigate, manage, and resolve issues and claims within regulatory timeframes and protect the brand's reputation.
The Executive will track voluntary disclosures, complaints, claims progress, identify trends, and escalate concerns where necessary, ensuring all activity complies with regulatory timeframes and internal policies.
Duties & Responsibilities
- Respond to voluntary disclosures from third-party firms.
- Resolve complaints and claims from customers and third-party firms.
- Ensure all issues are handled within regulatory deadlines.
- Maintain professional relationships with customers and third-party firms, including making occasional outbound calls.
- Log and manage breaches in line with company policy and carry out root-cause analysis.
- Support continuous improvement by reviewing procedures and identifying opportunities to enhance processes.
- Handle challenging or vulnerable customer interactions with empathy and in accordance with FCA requirements.
- Provide support on CCA remediation, voluntary disclosure bulk responses, and FOS complaint handling.
Skills & Experience
- Knowledge of FCA Complaint Handling Rules (DISP) and relevant consumer protection laws.
- Experience in customer service, preferably within Automotive or Regulated Financial Services.
- Understanding of complaints environments and regulatory compliance.
- Excellent communication and interpersonal skills.
- Ability to work independently, prioritise tasks, and manage time effectively.
- Analytical skills and ability to work at both detailed and strategic levels.
- Knowledge of Motor Trade Law and regulatory authorities is advantageous.
Interested, please contact Graeme at Vibe Recruit on 07971 309403 or apply immediately. Vibe Recruit is acting as an Employment Business in relation to this vacancy.
Executive Officer (Policy) (Temporary) in Farnborough employer: VIBE RECRUIT LIMITED
As a leading automotive manufacturer, we pride ourselves on fostering a dynamic work environment that prioritises employee growth and development. Our commitment to regulatory excellence not only enhances our brand's reputation but also provides our team with unique opportunities to engage in meaningful work that directly impacts customer satisfaction. Located in a vibrant area, we offer competitive benefits, a supportive culture, and the chance to be part of a forward-thinking organisation dedicated to continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Executive Officer (Policy) (Temporary) in Farnborough
✨Tip Number 1
Network like a pro! Reach out to people in the automotive and regulatory sectors. Use LinkedIn to connect with industry professionals and join relevant groups. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to customer service and regulatory compliance. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your communication skills! Since this role involves handling complaints and maintaining relationships, being able to articulate your thoughts clearly is key. Try mock interviews with friends or use online resources to sharpen your skills.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Executive Officer role. Plus, it shows you’re proactive and serious about joining our team!
We think you need these skills to ace Executive Officer (Policy) (Temporary) in Farnborough
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in regulatory services and customer complaints. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills:Since this role involves a lot of interaction with customers and third-party firms, it’s crucial to demonstrate your excellent communication abilities. Use clear and concise language in your application to reflect how you’d handle those challenging conversations.
Highlight Your Analytical Skills:We’re looking for someone who can think critically and identify trends in complaints and claims. Make sure to include examples in your application that showcase your analytical prowess and how you've used it to improve processes in the past.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at VIBE RECRUIT LIMITED
✨Know Your Regulations
Familiarise yourself with the FCA Complaint Handling Rules and relevant consumer protection laws. Being able to discuss these regulations confidently will show that you understand the compliance landscape and can navigate it effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully resolved complaints or claims. Highlight how you maintained professional relationships and handled challenging interactions with empathy, as this is crucial for the role.
✨Demonstrate Analytical Thinking
Be ready to discuss how you've used analytical skills in previous roles. Think of specific instances where you identified trends or conducted root-cause analysis to improve processes, as this aligns with the continuous improvement aspect of the job.
✨Practice Your Communication
Since excellent communication is key, practice articulating your thoughts clearly and concisely. Consider mock interviews or speaking with friends to refine your ability to convey complex information in an understandable way.
