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For Companies At a Glance
- Tasks: Manage customer orders and ensure smooth processing from start to finish.
- Company: Join a dynamic team in Cwmbran focused on customer satisfaction.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Why this job: Be the key player in delivering excellent customer service and support.
- Qualifications: Strong attention to detail and good communication skills required.
- Other info: Great chance to kickstart your career in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
We are seeking a Customer Operations Administrator to support sales and service operations. This is a full time, permanent role working 37.5 hours a week, Monday – Friday.
If you have relevant experience in customer support, order processing, service administration and logistics coordination, please read on.
This role is responsible for delivering high-quality administration and customer support across the full customer journey. You will act as the dedicated administrator for an allocated portfolio of UK customers, ensuring efficient order processing, smooth service activity, proactive communication, and accurate documentation.
Key Responsibilities Sales Administration
- Accurately enter customer orders and resolve order-related queries
- Issue sales order acknowledgements
- Communicate confirmed shipment dates once provided by Planning
- Raise pro-forma invoices for pre-payments and process card payments
- Issue customer invoices following shipment
- Provide administrative support to Sales Account Managers for your assigned customer portfolio
Service Administration
- Send service acknowledgements upon receipt of booking-in information
- Arrange collection of units from customers
- Issue repair quotations to customers
- Raise pro-forma invoices where pre-payment applies
- Raise final invoices upon repair completion and process purchase orders
- Ensure fault reports and final service documentation are issued post-repair
- Arrange disposal of unrepairable units where applicable
Logistics & Compliance
- Arrange UK logistics and liaise with couriers to ensure timely dispatch and collection
- Ensure delivery documentation is complete and recorded
To be considered for this role, please upload your CV or call Naomi on 07506 949615.
Vibe Recruit is acting as an Employment Agency in relation to this vacancy.
Customer Operations Administrator employer: Vibe Recruit Limited
Contact Detail:
Vibe Recruit Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Administrator
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer operations. Think about how you can demonstrate your skills in order processing and customer communication.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds.
We think you need these skills to ace Customer Operations Administrator
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read through the job description thoroughly. We want to see that you understand what the role of a Customer Operations Administrator entails and how your skills align with it.
Tailor Your CV and Cover Letter: When applying, don’t just send out a generic CV. We recommend tailoring your CV and cover letter to highlight your relevant experience in processing customer orders and managing documentation. Show us why you’re the perfect fit!
Be Clear and Concise: In your written application, clarity is key. We appreciate straightforward language that gets to the point. Make sure to clearly outline your skills and experiences related to logistics and customer updates.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Vibe Recruit Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Operations Administrator role. Familiarise yourself with the key responsibilities like order processing and documentation. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Attention to Detail
Since this role involves managing customer orders and preparing documentation, be ready to discuss examples from your past experiences where your attention to detail made a difference. Highlight any specific instances where you caught errors or improved processes.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you would handle various situations in customer operations. Think about challenges you've faced in previous roles and how you resolved them. Practising these scenarios can help you articulate your problem-solving skills effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for order management, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
