At a Glance
- Tasks: Investigate and resolve regulatory issues while protecting the brand's reputation.
- Company: Leading automotive manufacturer with a focus on compliance and customer service.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Opportunity for growth in a dynamic and regulated industry.
- Why this job: Make a real impact by ensuring compliance and enhancing customer experiences.
- Qualifications: Knowledge of FCA rules, customer service experience, and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
A leading automotive manufacturer has an immediate need for a financial services / regulatory services professional to join the team. The purpose of this role is to investigate, manage, and resolve issues and claims within regulatory timeframes and protect the brand's reputation.
The Executive will track voluntary disclosures, complaints, claims progress, identify trends, and escalate concerns where necessary, ensuring all activity complies with regulatory timeframes and internal policies.
Duties & Responsibilities
- Respond to voluntary disclosures from third-party firms.
- Resolve complaints and claims from customers and third-party firms.
- Ensure all issues are handled within regulatory deadlines.
- Maintain professional relationships with customers and third-party firms, including making occasional outbound calls.
- Log and manage breaches in line with company policy, including carrying out root-cause analysis.
- Support continuous improvement by reviewing procedures and identifying opportunities to enhance processes.
- Handle challenging or vulnerable customer interactions with empathy and in accordance with FCA requirements.
- Provide support on CCA remediation, voluntary disclosure bulk responses, and FOS complaint handling.
Skills & Experience
- Knowledge of FCA Complaint Handling Rules (DISP) and relevant consumer protection laws.
- Experience in customer service, preferably within Automotive or Regulated Financial Services.
- Understanding of complaints environments and regulatory compliance.
- Excellent communication and interpersonal skills.
- Ability to work independently, prioritise tasks, and manage time effectively.
- Analytical skills and ability to work at both detailed and strategic levels.
- Knowledge of Motor Trade Law and regulatory authorities is advantageous.
Interested, please contact Graeme at Vibe Recruit or apply immediately. Vibe Recruit is acting as an Employment Business in relation to this vacancy.
Regulatory Executive in Cove employer: VIBE RECRUIT LIMITED
As a leading automotive manufacturer, we pride ourselves on fostering a dynamic work environment that prioritises employee growth and development. Our commitment to regulatory excellence is matched by our supportive culture, where team members are encouraged to innovate and improve processes while maintaining strong professional relationships. Located in a vibrant area, we offer competitive benefits and opportunities for meaningful engagement, making us an exceptional employer for those seeking a rewarding career in regulatory services.
StudySmarter Expert Advice🤫
We think this is how you could land Regulatory Executive in Cove
✨Tip Number 1
Network like a pro! Reach out to people in the automotive and regulatory sectors on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by brushing up on FCA Complaint Handling Rules and relevant consumer protection laws. We recommend creating a cheat sheet of key points to discuss, so you can impress your interviewers with your knowledge.
✨Tip Number 3
Practice your communication skills! Role-play with a friend or family member to handle challenging customer interactions. This will help you feel more confident when discussing your approach during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Regulatory Executive in Cove
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights the skills and experience that match the job description. We want to see how your background aligns with the regulatory services role, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Regulatory Executive position. We love seeing enthusiasm and a clear understanding of the role, so let your personality come through.
Showcase Your Communication Skills:Since this role involves handling customer interactions, make sure your application reflects your excellent communication skills. We appreciate clarity and professionalism, so keep your language polished and engaging.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at VIBE RECRUIT LIMITED
✨Know Your Regulations
Familiarise yourself with the FCA Complaint Handling Rules and relevant consumer protection laws. Being able to discuss these regulations confidently will show that you understand the compliance landscape and can navigate it effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully resolved complaints or claims. Highlight how you maintained professionalism and empathy, especially in challenging situations, as this is crucial for the role.
✨Demonstrate Analytical Thinking
Be ready to discuss how you've used analytical skills to identify trends or resolve issues in previous roles. This could involve sharing specific instances where your analysis led to process improvements or successful outcomes.
✨Practice Effective Communication
Since excellent communication is key, practice articulating your thoughts clearly and concisely. Consider mock interviews to refine your ability to explain complex regulatory concepts in a way that's easy to understand.
