At a Glance
- Tasks: Support customer engagement and retention through effective CRM management and reporting.
- Company: Join a dynamic team focused on enhancing customer experiences in the automotive industry.
- Benefits: Gain valuable experience, develop your skills, and enjoy a supportive work environment.
- Other info: Opportunity for career growth and professional development in a fast-paced environment.
- Why this job: Make a real impact on customer satisfaction and drive business success.
- Qualifications: Experience in CRM or customer experience, preferably in the automotive sector.
The predicted salary is between 30000 - 40000 € per year.
Support customer engagement and retention through effective CRM management, reporting, and customer experience initiatives. This role focuses on improving customer communications, increasing repeat business, and maintaining accurate customer data across sales and aftersales operations.
Key Responsibilities
- CRM & Data Management
- Maintain customer records across CRM and dealer management systems (Keyloop, Dealerweb, Salesforce)
- Ensure accurate data capture, segmentation, and GDPR compliance
- Manage customer consent records and contactable databases
- Support targeted marketing and customer communication campaigns
- Reporting & Insights
- Produce CRM reports and performance analytics
- Monitor data quality, customer engagement, and consent levels
- Provide insights to support sales activity and customer retention
- Identify trends and recommend improvements or training needs
- Customer Experience
- Monitor customer journey standards across sales and service departments
- Manage customer feedback, reviews, surveys, and CSI reporting
- Track retention performance and support complaint resolution
- Conduct site visits to ensure high presentation and service standards
Key Measures
- CRM data accuracy
- Customer satisfaction and retention
- Campaign response and conversion rates
- Online engagement and customer consent growth
Skills & Experience
- Essential
- Experience in CRM, marketing, or customer experience
- Automotive industry experience
- Knowledge of Keyloop/CDK/Kerridge systems
- Strong Excel, reporting, and communication skills
- Organised, proactive, and detail-focused
- Desirable
- Experience with Dealerweb, Salesforce, Power BI, or Canva
- Understanding of CSI metrics and customer retention
Personal Attributes
- Customer-focused and commercially aware
- Data-driven and proactive
- Professional communicator
- Confident driving between sites when required
To be considered for this role, please upload your CV or contact Naomi on 07506 949615.
Customer Experience And CRM Executive in Cardiff employer: VIBE RECRUIT LIMITED
Join a dynamic team as a Customer Experience and CRM Executive, where your contributions will directly enhance customer engagement and retention in the automotive industry. Our company fosters a collaborative work culture that prioritises employee growth through continuous training and development opportunities, all while ensuring a supportive environment that values your insights and initiatives. Located in a vibrant area, we offer unique advantages such as flexible working arrangements and a commitment to maintaining high standards of customer service, making us an excellent employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience And CRM Executive in Cardiff
✨Tip Number 1
Network like a pro! Reach out to people in the automotive industry, especially those who work with CRM systems. A friendly chat can open doors and give you insights that might just land you that Customer Experience and CRM Executive role.
✨Tip Number 2
Show off your skills! If you've got experience with Keyloop, Salesforce, or any other relevant tools, make sure to highlight that in conversations. We want to see how you can bring value to the team, so be ready to share examples of your past successes.
✨Tip Number 3
Prepare for interviews by understanding the company’s customer journey. Research their current CRM practices and think about how you can improve them. This shows you're proactive and genuinely interested in enhancing customer engagement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives us a chance to see your enthusiasm for the role right from the start.
We think you need these skills to ace Customer Experience And CRM Executive in Cardiff
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Experience and CRM Executive. Highlight your experience in CRM, customer engagement, and any relevant tools like Salesforce or Keyloop. We want to see how your skills align with our needs!
Showcase Your Achievements:Don’t just list your responsibilities; show us what you’ve achieved! Use numbers and examples to demonstrate how you've improved customer satisfaction or retention in previous roles. This will help us see the impact you can make at StudySmarter.
Keep It Clear and Concise:We love a well-organised application! Make sure your writing is clear and to the point. Avoid jargon unless it’s relevant to the role, and keep your CV to a couple of pages. We want to get to know you quickly!
Apply Through Our Website:To make sure your application gets to us without a hitch, apply through our website. It’s the best way for us to track your application and ensure it reaches the right people. We can’t wait to hear from you!
How to prepare for a job interview at VIBE RECRUIT LIMITED
✨Know Your CRM Systems
Familiarise yourself with Keyloop, Dealerweb, and Salesforce before the interview. Be ready to discuss your experience with these systems and how you've used them to manage customer data effectively.
✨Showcase Your Data Skills
Prepare examples of how you've used Excel for reporting and analytics in previous roles. Highlight any specific insights you've provided that led to improved customer engagement or retention.
✨Understand Customer Experience Metrics
Brush up on CSI metrics and how they relate to customer satisfaction and retention. Be prepared to discuss how you would monitor and improve these metrics in the role.
✨Be Proactive and Organised
Demonstrate your organisational skills by discussing how you manage multiple tasks and priorities. Share examples of how your proactive approach has led to successful outcomes in past positions.
