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- Tasks: Support managers and employees with HR queries in a fast-paced contact centre.
- Company: People-focused organisation in Cardiff with a vibrant workplace culture.
- Benefits: 32 days' leave, up to 10% bonus, health plan, and staff discounts.
- Why this job: Make a real impact by shaping a positive workplace and supporting employee growth.
- Qualifications: Proven HR experience and strong knowledge of UK employment law.
- Other info: Great opportunity for career development in a dynamic environment.
The predicted salary is between 36000 - 39600 £ per year.
Vibe Recruit is partnering with a people-focused organisation in Cardiff to recruit an experienced HR Advisor for a fast-paced contact centre environment supporting sales and customer service teams. This role is ideal for a confident HR generalist who enjoys high-volume employee relations, works closely with managers, and can apply sound judgement in complex, grey-area situations while balancing business and people needs.
The Role
You will be the first point of contact for HR queries, providing pragmatic, commercially aware advice to managers and employees. The role focuses heavily on absence management, performance, disciplinaries, grievances and wider ER casework, alongside coaching managers to build their confidence and capability.
Key Responsibilities
- Advise and support managers on all ER matters
- Manage HR cases fairly, legally and consistently
- Coach and train managers on HR best practice
- Build strong relationships and promote a positive workplace culture
- Support recruitment, onboarding, engagement initiatives and HR reporting
- Assist with policy updates and payroll processes where required
About You
- Proven HR Advisor/generalist experience
- CIPD Level 5 (or working towards)
- Strong ER background in a fast-paced environment (contact centre ideal)
- Solid knowledge of UK employment law
- Pragmatic, organised and confident influencing managers
Benefits
- 32 days' annual leave (incl. bank holidays)
- Up to 10% annual bonus
- Health cash plan & pension (3% employer contribution)
- Holiday buy scheme, Tech Scheme & Cycle to Work
- Staff discounts & 4x Life Assurance
To be considered for this role, please upload your CV or contact Naomi on 07506 949615. Vibe Recruit is acting as an Employment Agency in relation to this vacancy.
Locations
HR Advisor in Cardiff, Wales employer: Vibe Recruit Limited
Contact Detail:
Vibe Recruit Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Advisor in Cardiff, Wales
✨Tip Number 1
Network like a pro! Reach out to your connections in the HR field, especially those who work in contact centres. They might have insider info on job openings or can even refer you directly.
✨Tip Number 2
Prepare for interviews by practising common HR scenarios. Think about how you'd handle employee relations issues or coach managers. We want you to showcase your experience and confidence!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. Check out our website for roles that fit your vibe and where you can make a real impact in HR.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm and keeps you fresh in their minds.
We think you need these skills to ace HR Advisor in Cardiff, Wales
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the HR Advisor role. Highlight your experience in employee relations and any specific achievements that showcase your ability to manage high-volume cases effectively.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for our people-focused organisation. Share examples of how you've coached managers or handled complex HR situations, and don’t forget to show your passion for creating a positive workplace culture!
Showcase Your ER Knowledge: Since this role involves a lot of employee relations work, make sure to demonstrate your solid understanding of UK employment law and how you've applied it in previous roles. We want to see that you can navigate those grey areas with confidence!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your details and get you in the running for this exciting opportunity!
How to prepare for a job interview at Vibe Recruit Limited
✨Know Your Stuff
Make sure you brush up on UK employment law and HR best practices. Familiarise yourself with common employee relations issues, especially in a contact centre environment. This will help you provide informed answers and show that you're ready to tackle the challenges of the role.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully managed HR cases or coached managers. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will demonstrate your hands-on experience and problem-solving skills.
✨Build Rapport
Since this role involves working closely with managers and employees, practice building rapport during the interview. Be friendly, approachable, and confident. Show that you can connect with people and create a positive workplace culture, which is key for an HR Advisor.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's culture, HR challenges they face, and how they measure success in the HR department. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
