At a Glance
- Tasks: Lead a dynamic Customer Service team to enhance customer satisfaction and operational efficiency.
- Company: Join a well-established manufacturing business in Ammanford with a focus on growth.
- Benefits: Enjoy a competitive salary, Monday to Friday hours, and opportunities for professional development.
- Other info: Collaborative environment with a focus on continuous improvement and team performance.
- Why this job: Make a real impact by driving service excellence and improving the customer journey.
- Qualifications: Experience in customer service leadership and strong people management skills required.
The predicted salary is between 40000 - 40000 € per year.
Location - Ammanford
Salary - £40,000 per annum
Hours of work - Monday - Friday, 8:30am - 5:00pm
Vibe Recruit are proud to be working on behalf of a well-established and growing manufacturing business in the Ammanford area in their search for an experienced Customer Service Manager. This is an exciting opportunity for a customer-focused leader to take ownership of a busy Customer Service function, driving service excellence, team performance, and continuous improvement across the business.
The Role
As Customer Service Manager, you will lead and develop the Customer Service team, ensuring an outstanding post-sale customer experience while improving operational efficiency and customer satisfaction. You will work closely with internal departments including Sales, Production, and Logistics to identify trends, resolve service issues, and implement improvements that enhance the overall customer journey.
Key Responsibilities
- Lead, coach and develop a high-performing Customer Service team
- Oversee the day-to-day operations of the Customer Service function
- Analyse customer feedback and complaint trends to improve service delivery
- Collaborate cross-functionally with Sales, Production and Logistics teams
- Set and monitor clear KPIs and performance objectives
- Act as an escalation point for key customer accounts and complex queries
- Improve customer care processes through automation, reporting and system efficiencies
About You
The successful candidate will have:
- Previous experience in a Customer Service or Customer Care leadership role
- Strong people management and coaching skills
- Excellent communication and relationship-building abilities
- Experience managing KPIs and driving team performance
- A proactive and solutions-focused mindset
- Strong organisational and problem-solving skills
- The ability to work collaboratively across multiple departments
If you are an experienced Customer Care professional looking for your next leadership opportunity, we would love to hear from you. Please upload your CV or contact Naomi on 07506 949615. Vibe Recruit is acting as an Employment Agency in relation to this vacancy.
Customer Service Manager in Ammanford employer: VIBE RECRUIT LIMITED
Join a well-established and growing manufacturing business in Ammanford, where you will thrive in a supportive work culture that prioritises employee development and service excellence. As a Customer Service Manager, you will lead a dynamic team, enjoy competitive benefits, and have the opportunity to drive meaningful improvements in customer satisfaction while collaborating with various departments. This role offers a rewarding environment for those passionate about enhancing the customer journey and fostering team performance.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Manager in Ammanford
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Service Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their customer service philosophy and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they're about.
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to share specific examples of how you've led teams, improved processes, and enhanced customer satisfaction in previous roles. This is your chance to shine!
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for the perfect Customer Service Manager position. Plus, it shows you're serious about joining the team and helps us keep track of your application.
We think you need these skills to ace Customer Service Manager in Ammanford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Customer Service Manager role. Highlight your leadership experience and any specific achievements in customer service that align with what we’re looking for.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about customer service. Share examples of how you've driven team performance and improved customer satisfaction in previous roles.
Showcase Your Skills:Don’t forget to mention your people management and coaching skills! We want to see how you’ve developed teams and tackled challenges in customer service before.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at VIBE RECRUIT LIMITED
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service knowledge. Understand the key responsibilities of a Customer Service Manager and be ready to discuss how you've led teams, improved processes, and handled complex queries in the past.
✨Showcase Your Leadership Skills
Prepare examples that highlight your people management and coaching abilities. Think about times when you've motivated your team or resolved conflicts, as this will demonstrate your capability to lead a high-performing Customer Service team.
✨Be Data-Driven
Since the role involves analysing customer feedback and managing KPIs, come prepared with insights on how you've used data to drive improvements in service delivery. This shows you're proactive and solutions-focused, which is exactly what they’re looking for.
✨Cross-Department Collaboration
Familiarise yourself with how different departments like Sales, Production, and Logistics work together. Be ready to discuss how you've collaborated with other teams in the past to enhance the customer journey, as this will show your ability to work across multiple departments.
