At a Glance
- Tasks: Support customers with cutting-edge fiber optic products and troubleshoot complex issues.
- Company: Join VIAVI, a leader in network solutions with over 100 years of innovation.
- Benefits: Gain hands-on experience, competitive salary, and opportunities for professional growth.
- Other info: Collaborative team culture with opportunities to learn and travel.
- Why this job: Kickstart your career in a dynamic environment while making a real impact.
- Qualifications: Bachelor's or Master's degree in relevant fields; fluent in French and English.
The predicted salary is between 28000 - 35000 £ per year.
VIAVI (NASDAQ: VIAV) has a 100+ year history of technical innovations that have evolved to keep pace and address our customers' most pressing business issues. We make equipment, software, and systems that help to plan, deploy, certify, monitor, and optimize all kinds of networks - like those for mobile phones, service providers, large businesses, and data centers. VIAVI is also a leader in high-performance thin film optical coatings and engineered diffusers, providing light management solutions to anti-counterfeiting, consumer electronics, automotive, defense, and instrumentation markets.
We are the people behind the products that help keep the world connected at home, school, work, at play, and everywhere in between. VIAVI employees are fierce about supporting customer success and we welcome people who bring their best every day to the company - to question, to collaborate, and to push for solutions that will delight our customers.
Duties & Responsibilities:
Looking for a great opportunity to kickstart your career in a dynamic and innovative environment? Join us at VIAVI Solutions as a Technical Support Engineer in our St Etienne, France, location! You'll be part of a team of highly skilled engineers supporting VIAVI's suite of products and develop expertise in fiber optic test and measurement instruments and software. The primary focus of this role is supporting our customers throughout Europe, the Middle East, and Africa (EMEA) in both French and English.
What You’ll Do:
- Support Enterprise and Business Customers with VIAVI's products with a focus on our Fiber Optic Test and Measurement products and associated SW systems.
- Develop a working knowledge of VIAVI's products and provide Tier 1 support.
- Develop an understanding of Fiber Optic Equipment and systems, and their role in customers' telecommunication networks and operations.
- Collaborate with VIAVI's Sales, Product Line Management, Services, and other internal teams to help our customers grow, ensuring operational efficiency, and exceed their goals.
- Provide T1 product support and professional services for VIAVI's Products.
- Develop expertise in Fiber Optic Field and Lab test equipment and associated systems, such as cloud-based automation application (TPA).
- Take ownership of customer issues reported and drive to resolution.
- Advise customers regarding the product's proper use and address specific user issues.
- Work with customers to troubleshoot complex issues using VIAVI's products and solutions.
- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
- Collaborate with Services, R&D, and manufacturing teams to implement enhancements that improve product reliability and serviceability.
- Communicate customer needs and wishes to product management and engineering teams.
- Follow standard procedures for escalation of unresolved issues to the appropriate internal teams.
- Provide prompt and accurate feedback to customers.
- Prepare accurate and timely reports.
- Document knowledge in the form of knowledge base tech notes and articles.
- Develop customer-facing documentation such as Training and Method of Procedures (MoP) when needed.
- Deliver product and advance maintenance training to customers.
- Assist with professional services support when the business requires.
Pre-Requisites / Skills / Experience Requirements:
- A Bachelor's or Master's degree in Electrical Engineering, Physics, Computer Science, or a related area.
- Familiarity with fiber optic technologies is a plus.
- Fluent in French and English.
- Enthusiasm to learn about VIAVI's Fiber Optic Product Families and Systems.
- Ability to work well in a team and a supportive environment.
- Self-directed, with strong prioritising, planning, and organising skills to meet customer needs and performance targets.
- Strong problem-solving skills and the ability to excel in a fast-paced, agile environment.
- Effective written, oral, and presentation skills.
- Enjoy interacting with a wide range of people and external customer interaction.
- Creative and motivated individual.
- Willingness to travel occasionally, up to 10%.
Nice to Have:
- Familiarity with fiber optic technologies.
- Basic understanding of Linux Operating Systems.
- Experience with mobile applications.
- Familiarity with scripting languages and/or programming languages.
If you have what it takes to push boundaries and seize opportunities, apply to join our team today.
Technical Support Engineer, Graduate in Livingston employer: Viavi Solutions
At VIAVI Solutions, we pride ourselves on fostering a dynamic and innovative work environment where employees are encouraged to collaborate, question, and push for solutions that delight our customers. As a Technical Support Engineer in St Etienne, you will not only gain invaluable experience in cutting-edge fiber optic technologies but also benefit from a supportive culture that prioritises professional growth and development. Join us to be part of a team that is dedicated to customer success and making a meaningful impact in the telecommunications industry.
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We think this is how you could land Technical Support Engineer, Graduate in Livingston
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We think you need these skills to ace Technical Support Engineer, Graduate in Livingston
Some tips for your application 🫡
Highlight Your Tech Skills:In the IT consulting world, it’s super important to showcase your technical skills. Make sure your CV lists relevant programming languages, tools, or platforms you’re familiar with. If you've done any coursework or certifications related to cloud services or software development, weave those into your application!
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How to prepare for a job interview at Viavi Solutions
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