At a Glance
- Tasks: Provide top-notch technical support and troubleshoot complex issues for cutting-edge fibre-optic products.
- Company: Join a leading tech company focused on innovation and customer satisfaction.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Collaborative environment with chances to travel and engage with diverse customers.
- Why this job: Be part of a dynamic team making a real impact in the tech industry.
- Qualifications: Degree in engineering or related field; passion for learning and problem-solving.
The predicted salary is between 30000 - 40000 £ per year.
Duties & Responsibilities
What You’ll Do:
- Provide Tier 1 product support and professional services for VIAVI’s products.
- Develop expertise in fiber‑optic field and lab test equipment and associated systems, such as the cloud‑based automation application (TPA).
- Take ownership of customer issues reported and drive to resolution.
- Advise customers regarding the product’s proper use and address specific user issues.
- Work with customers to troubleshoot complex issues using VIAVI’s products and solutions.
- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
- Collaborate with Services, R&D, and manufacturing teams to implement enhancements that improve product reliability and serviceability.
- Communicate customer needs and wishes to product management and engineering teams.
- Follow standard procedures for escalation of unresolved issues to the appropriate internal teams.
- Provide prompt and accurate feedback to customers.
- Prepare accurate and timely reports.
- Document knowledge in the form of knowledge‑base tech notes and articles.
- Develop customer‑facing documentation such as training and methods of procedures (MoP) when needed.
- Deliver product and advanced maintenance training to customers.
- Assist with professional services support when the business requires.
Pre‑Requisites / Skills / Experience Requirements
- A bachelor’s or master’s degree in electrical engineering, physics, computer science, or a related area.
- Familiarity with fiber‑optic technologies is a plus.
- Fluent in French and English.
- Enthusiasm to learn about VIAVI’s fiber‑optic product families and systems.
- Ability to work well in a team and a supportive environment.
- Self‑directed, with strong prioritising, planning, and organising skills to meet customer needs and performance targets.
- Strong problem‑solving skills and the ability to excel in a fast‑paced, agile environment.
- Effective written, oral, and presentation skills.
- Enjoy interacting with a wide range of people and external customer interaction.
- Creative and motivated individual.
- Willingness to travel occasionally, up to 10%.
Nice to Have
- Familiarity with fiber‑optic technologies.
- Basic understanding of Linux operating systems.
- Experience with mobile applications.
- Familiarity with scripting languages and/or programming languages.
Tier 3 Technical Support Engineer - High-speed Ethernet (100GE+) employer: Viavi Solutions UK Limited
At VIAVI, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our Tier 3 Technical Support Engineers benefit from extensive training opportunities, a supportive team environment, and the chance to work with cutting-edge fiber-optic technologies in a fast-paced setting. Located in a vibrant area, our employees enjoy a healthy work-life balance and the opportunity to engage with a diverse range of clients, making every day rewarding and impactful.
Contact Details:
Viavi Solutions UK Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Tier 3 Technical Support Engineer - High-speed Ethernet (100GE+)
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Viavi Solutions UK Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Viavi Solutions UK Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Viavi Solutions UK Limited!
✨Direct Apply to Viavi Solutions UK Limited
Let's not forget to apply directly through the Viavi Solutions UK Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Tier 3 Technical Support Engineer - High-speed Ethernet (100GE+)
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Viavi Solutions UK Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Viavi Solutions UK Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Viavi Solutions UK Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
