At a Glance
- Tasks: Process customer orders and ensure top-notch service in a fast-paced environment.
- Company: Join a dynamic team focused on delivering exceptional customer experiences.
- Benefits: Competitive pay, supportive team culture, and opportunities for growth.
- Other info: Exciting role with potential for career advancement in a thriving company.
- Why this job: Be the key player in enhancing customer satisfaction and building strong relationships.
- Qualifications: Strong order processing skills and a knack for communication.
The predicted salary is between 25000 - 32000 £ per year.
An enthusiastic Customer Account Administrator with superior order processing skills to deliver the highest standard of Customer Service. Responsible for accurately processing large and complex customer sales orders in a busy and fast-paced environment within an expanding team. This role involves managing the day-to-day running of customer orders and dealing with all aspects of their processing and administration with the ability to develop and maintain good enquirer/stakeholder relationships.
Key responsibilities:
- Process customer orders accurately to agreed SLAs
- Ensure orders are checked and correct in relation to product, price and expiry date
- Liaise with relevant stakeholders regarding any issues
- Accurately process credits, debits and returns to agreed SLAs
- Maintain price lists and price amendments accurately in SAP and Excel
- Maintain computerised filing systems
- Maintain clear, concise and detailed customer records
Organizational relationships:
- Customer Services
- Customer Operations
- Commercial Analytics
- Specialty, Generic and Established Medicines Business Units
- Finance/Accounts Receivable
- Alloga UK– 3PL Supply Chain
- Quality
Customer Order & Relations Specialist in Hatfield employer: Viatris
Join a dynamic and supportive team as a Customer Order & Relations Specialist, where your contributions will be valued in a fast-paced environment. Our company prioritises employee growth through continuous training and development opportunities, fostering a culture of collaboration and excellence. Located in a thriving area, we offer competitive benefits and a commitment to maintaining a healthy work-life balance, making us an exceptional employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Order & Relations Specialist in Hatfield
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your order processing skills! Since this role is all about accuracy and efficiency, brush up on your SAP and Excel skills. Maybe even do a mock order processing session to get comfortable with the pace.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might just land you a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Order & Relations Specialist in Hatfield
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through. We want to see that you’re excited about the role and ready to tackle those complex orders with a smile!
Be Detail-Oriented:Since accuracy is key in processing orders, make sure to highlight your attention to detail. Mention any experience you have with managing data or handling customer records to show us you can keep everything in check.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. We love seeing how you connect your background to what we need.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Viatris
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of order processing and customer service. Brush up on your knowledge of SAP and Excel, as these tools are crucial for the role. Being able to discuss how you've used these systems in past experiences will show you're ready to hit the ground running.
✨Showcase Your Communication Skills
This role involves liaising with various stakeholders, so it's essential to demonstrate your communication skills. Prepare examples of how you've effectively managed relationships in previous roles. Think about times when you resolved issues or improved processes through clear communication.
✨Be Detail-Oriented
Accuracy is key in this position, especially when processing orders and maintaining records. During the interview, highlight your attention to detail by sharing specific instances where your meticulousness made a difference. This could be anything from catching an error in an order to ensuring compliance with SLAs.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess how you'd handle real-life situations in the role. Practice responses to questions like 'What would you do if a customer reported an issue with their order?' This will help you articulate your problem-solving skills and customer service approach effectively.
