Customer Liaison Executive in Hatfield

## Customer Liaison ExecutiveAplikuj: Hatfield, England, United Kingdom: Praca na pełny etat: Opublikowano dzisiaj: R5674739Viatris UK HealthcareViatris to globalna firma medyczna, która jest wyjątkowo pozycjonowana, by zniwelować tradycyjne podziały między lekami generycznymi a markami, łącząc najlepsze z obu, aby bardziej kompleksowo odpowiadać na potrzeby zdrowotne na całym świecie. Z misją umożliwienia ludziom na całym świecie zdrowszego życia na każdym etapie życia, zapewniamy dostęp na dużą skalę, obecnie dostarczając wysokiej jakości leki około miliardowi pacjentów rocznie i dotykając wszystkich momentów życia – od narodzin po koniec życia, od ostrych schorzeń po choroby przewlekłe. Zostaliśmy uwzględnieni na wielu listachnagród, które pokazują wpływ, jaki wywieramy. Our global portfolio includes best-in-class, iconic brand-name products as well as global key brands; generics, including branded and complex generics; and other offerings across a wide range of therapeutic areas. We are committed to helping create healthier communities worldwide through education, outreach and better access to treatment.For those driven to live their lives with purpose, Viatris helps employees realise their full potential by creating a collaborative culture that fosters courage and resilience. Viatris is more than just a place to work. This is a place to make a difference in the world.**The Role & What You Will Be Doing**An enthusiastic Customer Liaison Executive with superior Customer Service skills to serve as the operational point of contact for a group of customers. To understand their needs, build and maintain productive relationships and provide excellent service and client relations (including pre and post-sales support) via email or telephone. Responsible for accurately reviewing large and complex customer orders in a busy and fast paced environment within an expanding team. This role also involves managing and replying to a large amount of inbound emails and the ability to maintain good enquirer/stakeholder relationships.Every day, we rise to the challenge to make a difference and here’s how the **Customer Liaison Executive** role will make an impact:INDIVIDUAL* Manage a group of customers in collaboration with internal stakeholders to achieve sales and profit targets* Ensure order discrepancies are highlighted where appropriate; work with the customer and/or internal departments to ensure resolution* Monitor, track and update customers on the status of orders* Work with 3rd Party Logistics to ensure orders are delivered to meet customer and business expectations and maximise On Time in Full* Ensure WDA, CD licences and legal controls are checked and updated within company guidelines to ensure compliancy* Log customer complaints/queries and provide appropriate solutions and alternatives within the specified time limits; follow up to ensure resolution* Manage large amounts of inbound emails/enquiries* Understand customers’ needs and provide correct information in a timely manner* A contact and key link between enquirers and stakeholdersSHARED• Live our Mission – Access, Leadership, Partnership• Meet or Exceed our Financial commitments• Build our Future**About Your Skills & Experience**For this role, we’re looking for a candidate who has an effective combination of the following qualifications, skills and experiences:* Proven success in managing customer accounts in a technical Customer Service role essential. Experience in the pharmaceutical sector would be advantageous* Strong IT skills with a good working knowledge of Microsoft Office Suite (Excel, Outlook, Word), and SAP or another ERP system* Excellent interpersonal and communication skills.* Strong attention to detail with a problem-solving can-do mindset. Ability to prioritise and multi-task is essential.* Resilient under pressure and confident to question decisions when necessary. Able to work to deadlines* Excellent organisational and time management skills* Good team player with an enthusiastic self-motivated attitudeAt Viatris, we are dedicated to building a truly diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t fully align with every requirement, we still encourage you to apply. You may just be the right candidate for this or other roles.**Benefits at Viatris**At Viatris, we offer competitive salaries, benefits and an inclusive environment where you can use your experiences, perspectives and skills to help make an impact on the lives of others. Some of our benefits include the following on top of a competitive salary:* Top Employer Accreditation, demonstrating that we provide excellent people policies and practices* Competitive compensation package* Focus on career progression with growth and development opportunities* Emphasis on Health & Wellness programmes* 100% paid medical insurance and Employee Assistance Programme* Life cover* Excellent employer-matched pension scheme with Viatris contributing up to 11%* 2 paid volunteer days per year**Diversity & Inclusion at Viatris**At Viatris, diversity and inclusion are essential to our mission. The diversity we foster in all aspects of our business can be one of our greatest strengths in redefining healthcare not as it is, but as it should be. If you would like to know more about what diversity, equity and inclusion means to us, please visit https://www.viatris.com/en/Careers/Diversity-and-Inclusion**Sustainability at Viatris**Corporate social responsibility is fundamental to the Viatris mission. We work to advance responsible and sustainable operations and leverage our collective expertise to empower people to live healthier at every stage of life, recognizing that our actions affect the stakeholders and communities we serve. To learn more about our efforts, please visit https://www.viatris.com/en/about-us/corporate-responsibilityW Viatris stawiamy sobie za cel by zaoferować Ci konkurencyjne wynagrodzenie, świetne benefity i wspierające środowisko pracy, gdzie będziesz mógł rozwijać swoje doświadczenie, umiejętności i osiągać nowe cele, mając wpływ na zdrowie innych.Viatris to globalna spółka z branży opieki zdrowotnej, założona w 2020 r. poprzez połączenie Mylan i Upjohn, dawnego oddziału Pfizer. Poprzez połączenie mocnych stron tych dwóch spółek, w tym naszego globalnego zespołu, liczącego około 45 000 osób, dążymy do zapewniania pacjentom na całym świecie zwiększonego dostępu do leków wysokiej jakości za przystępną cenę, niezależnie od położenia geograficznego albo okoliczności. Wierzymy, że opieka zdrowotna powinna wzmacniać ludzi na całym świecie, aby żyli zdrowiej na każdym etapie życia. W związku z naszym niezachwianym przekonaniem, że lepszy dostęp do opieki zdrowotnej gwarantuje lepszy stan zdrowia, wykorzystujemy najlepszą w swojej klasie, specjalistyczną wiedzę dotyczącą produkcji i wiedzę naukową oraz sprawdzone możliwości handlowe, aby dostarczać pacjentom wysokiej jakości leki, kiedy i gdzie tylko ich potrzebują. #J-18808-Ljbffr