At a Glance
- Tasks: Process customer orders and deliver top-notch service in a fast-paced environment.
- Company: Join Viatris, a global healthcare leader making a real difference.
- Benefits: Enjoy competitive pay, health perks, and career growth opportunities.
- Other info: Diverse and inclusive workplace with a focus on sustainability.
- Why this job: Be part of a mission-driven team that empowers healthier lives worldwide.
- Qualifications: Experience in customer service and strong IT skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Viatris is a global healthcare company uniquely positioned to bridge the traditional divide between generics and brands, combining the best of both to more holistically address healthcare needs globally. With a mission to empower people worldwide to live healthier at every stage of life, we provide access at scale, currently supplying high-quality medicines to approximately 1 billion patients around the world annually.
The Role & What You Will Be Doing
An enthusiastic Customer Account Administrator with superior order processing skills to deliver the highest standard of Customer Service. Responsible for accurately processing large and complex customer sales orders in a busy and fast-paced environment within an expanding team. This role involves managing the day-to-day running of customer orders and dealing with all aspects of their processing and administration while developing and maintaining good enquirer/stakeholder relationships.
Every day, we rise to the challenge to make a difference and the Customer Account Administrator role will make an impact through the following responsibilities:
- Process customer orders accurately to agreed SLAs
- Ensure orders are checked and correct in relation to product, price and expiry date
- Liaise with relevant stakeholders regarding any issues
- Accurately process credits, debits and returns to agreed SLAs
- Maintain price lists and price amendments accurately in SAP and Excel
- Maintain computerised filing systems
- Maintain clear, concise and detailed customer records
Organizational relationships:
- Customer Services
- Customer Operations
- Commercial Analytics
- Specialty, Generic and Established Medicines Business Units
- Finance/Accounts Receivable
- Alloga UK– 3PL
- Supply Chain
- Quality
- Direct and Indirect customers
- PV and UK Complaints
About Your Skills & Experience
For this role, we’re looking for a candidate who has an effective combination of the following qualifications, skills, and experiences:
- Proven experience of managing and processing customer orders in a technical Customer Service role is essential. Experience in the pharmaceutical sector would be advantageous
- Strong IT skills with a good working knowledge of Microsoft Office Suite (Excel, Outlook, Word), and SAP or another ERP system
- Excellent interpersonal and communication skills
- Strong attention to detail with a problem-solving can-do mindset
- Ability to prioritise and multi-task is essential
- Resilient under pressure and confident to question decisions when necessary
- Ability to work to deadlines is essential
- Excellent organizational and time management skills
- Good team player with an enthusiastic self-motivated attitude
Benefits at Viatris
At Viatris, we offer competitive salaries, benefits and an inclusive environment where you can use your experiences, perspectives and skills to help make an impact on the lives of others. Some of our benefits include:
- Top Employer Accreditation, demonstrating that we provide excellent people policies and practices
- Competitive compensation package
- Focus on career progression with growth and development opportunities
- Emphasis on Health & Wellness programmes
- 100% paid medical insurance and Employee Assistance Programme
- Life cover
- Excellent employer-matched pension scheme with Viatris contributing up to 11%
- 2 paid volunteer days per year
At Viatris, we are dedicated to building a truly diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t fully align with every requirement, we still encourage you to apply. You may just be the right candidate for this or other roles.
Diversity & Inclusion at Viatris
At Viatris, diversity and inclusion are essential to our mission. The diversity we foster in all aspects of our business can be one of our greatest strengths in redefining healthcare not as it is, but as it should be.
Sustainability at Viatris
Corporate social responsibility is fundamental to the Viatris mission. We work to advance responsible and sustainable operations and leverage our collective expertise to empower people to live healthier at every stage of life, recognizing that our actions affect the stakeholders and communities we serve.
Viatris is an Equal Opportunity Employer.
Customer Account Administrator (24 Month Fixed Term Contract) in Hatfield employer: Viatris UK Healthcare
Viatris UK Healthcare is an exceptional employer that prioritises employee growth and well-being, offering a competitive salary alongside comprehensive benefits such as 100% paid medical insurance and a generous pension scheme. With a strong emphasis on career progression and a collaborative work culture, employees are empowered to make a meaningful impact in the healthcare sector while enjoying a diverse and inclusive environment in a location dedicated to improving global health outcomes.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Administrator (24 Month Fixed Term Contract) in Hatfield
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Viatris UK Healthcare.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Viatris UK Healthcare. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Account Administrator (24 Month Fixed Term Contract) in Hatfield
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Viatris UK Healthcare.
How to prepare for a job interview at Viatris UK Healthcare
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Viatris UK Healthcare's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Viatris UK Healthcare offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
