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- Tasks: Conduct user research and collaborate with teams to enhance travel experiences.
- Company: Bókun, a TripAdvisor subsidiary, revolutionises travel tech for operators worldwide.
- Benefits: Enjoy remote work, flexible hours, travel perks, and tuition assistance.
- Why this job: Combine your passion for travel and research in a dynamic, innovative environment.
- Qualifications: BA/BS in relevant fields; 4+ years of research experience required.
- Other info: Join a diverse team committed to continuous improvement and customer dedication.
The predicted salary is between 36000 - 60000 £ per year.
Bókun, a fast-growing subsidiary of TripAdvisor Inc., is a leading reservation system and channel management platform for tours and activities operators globally that enables them to streamline their back-end operations and connect to an ecosystem of online travel websites to grow their business. At Bókun, we are committed to delivering innovative solutions that empower our clients to grow their businesses and enhance customer experiences. As a key player in travel technology, Bókun combines the agility of a startup with the stability of a publicly traded organisation.
Are you energized by understanding people? Do you enjoy researching complex problems with multiple user audiences? Do you love to travel? Then combine these passions by working at Bókun. Leading reservation technology and B2B platform within the Tripadvisor family, focusing on delivering on connecting experiences to the world.
Bókun’s Product team seeks a seasoned hands-on researcher with a well-rounded skill set that covers both user experience and market analysis. Our work ranges from exploratory to evaluative, from qualitative to quantitative. We work closely with designers, product managers, product marketing managers, data analysts, and engineering to collaborate on devising the best solutions for both tour/experience operators and travelers.
The right candidate will be experienced in qualitative methods such as in-depth interviewing, concept testing, and usability testing, experienced with designing and analyzing surveys, passionate about research and travel, comfortable in a fast-moving organization, and excited to collaborate with cross-functional teams.
What You’ll Do- Actively participate in cross-functional team discussions to understand various user needs, and to identify and define new marketplace features.
- Define research strategy and manage multiple projects across a variety of methodologies.
- Design and conduct qualitative studies (discovery, needs analysis, usability studies, click-tests etc.), analyze data, and proactively share insights and supporting data.
- Own the research process from end-to-end including the ideation, development, and execution of research plans.
- Create and field surveys, analyze responses, and report learnings.
- Use your creativity and breadth of your research toolkit to determine the best method for each study, gathering insights from a variety of audiences.
- Communicate research findings internally in clear and compelling ways.
- Work cross-functionally with sales, design, product marketing, and product management.
- Minimum BA/BS degree in psychology, communication, statistics, or other related field.
- Advanced degree in behavioral or social sciences is a plus.
- 4+ years of professional applied research experience.
- Thorough understanding of the strengths and weaknesses of qualitative and quantitative research methodologies.
- Extensive experience with qualitative research methods in user research.
- Detail-oriented and able to manage multiple projects simultaneously.
- Ability to present research insights and supporting data clearly.
- Experience presenting to, influencing, and challenging senior stakeholders.
- Ability to ask and answer meaningful and impactful questions.
- Excellent verbal and written English communication skills.
- Experience with quantitative research methods (e.g., surveying) and statistics is a plus.
- Experience in B2B, travel, hospitality is a plus.
- Competitive compensation packages including base salary, annual bonus, and equity.
- Remote-friendly approach with flexible work arrangements.
- Flexible schedule promoting work-life balance.
- Donation matching for charitable donations.
- Tuition assistance for career development.
- Annual lifestyle benefit for personal use.
- Travel discounts and perks.
- Employee assistance programs.
- Health benefits with competitive premiums.
- We aspire to lead by leveraging talent and ambition.
- We’re relentlessly curious and push beyond the usual.
- We’re better together, valuing learning and support.
- We serve our customers with dedication.
- We strive for continuous improvement and growth.
- We embrace diversity and inclusion in our workplace.
If you need a reasonable accommodation or support during the application or the recruiting process due to a medical condition or disability, please reach out to your individual recruiter or send an email to AccessibleRecruiting@Tripadvisor.com and let us know the nature of your request. Please include the job requisition number in your message.
Senior UX Researcher - Bokun employer: Viator
Contact Detail:
Viator Recruiting Team
AccessibleRecruiting@Tripadvisor.com
StudySmarter Expert Advice 🤫
We think this is how you could land Senior UX Researcher - Bokun
✨Tip Number 1
Familiarise yourself with Bókun's products and services. Understanding their reservation system and how it integrates with travel websites will help you speak knowledgeably about their needs during interviews.
✨Tip Number 2
Showcase your passion for travel and user experience research in conversations. Relating your personal experiences with travel to your professional insights can create a strong connection with the interviewers.
✨Tip Number 3
Prepare to discuss specific qualitative research methods you've used in past projects. Be ready to share examples of how your research influenced product decisions, as this aligns with Bókun's collaborative approach.
✨Tip Number 4
Network with current or former employees of Bókun on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information to tailor your approach and demonstrate your enthusiasm for the role.
We think you need these skills to ace Senior UX Researcher - Bokun
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in UX research, particularly focusing on qualitative methods like in-depth interviewing and usability testing. Use specific examples that demonstrate your ability to manage multiple projects and collaborate with cross-functional teams.
Craft a Compelling Cover Letter: In your cover letter, express your passion for travel and research. Discuss how your skills align with Bókun's mission and values, and provide examples of how you've successfully influenced stakeholders with your research insights.
Showcase Your Research Skills: Include a portfolio or case studies that showcase your research methodologies and findings. Highlight any experience you have with both qualitative and quantitative research methods, as well as your ability to communicate insights clearly.
Prepare for Interviews: If selected for an interview, be ready to discuss your research process in detail. Prepare to answer questions about how you define research strategies and manage projects, as well as how you collaborate with different teams to achieve results.
How to prepare for a job interview at Viator
✨Showcase Your Research Skills
Prepare to discuss your experience with both qualitative and quantitative research methods. Be ready to share specific examples of how you've applied these skills in previous roles, particularly in user experience research.
✨Understand the Company and Its Values
Familiarise yourself with Bókun's mission and values. Demonstrating an understanding of their commitment to innovation and customer experience will show that you are aligned with their goals and culture.
✨Prepare for Cross-Functional Collaboration
Since the role involves working closely with various teams, think of examples where you've successfully collaborated with designers, product managers, or other stakeholders. Highlight your ability to communicate insights clearly and effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's current projects, challenges they face, and their approach to user research. This not only shows your interest but also your critical thinking skills and passion for the role.