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For Companies At a Glance
- Tasks: Build and nurture a vibrant community around the Bókun brand to drive customer success.
- Company: Join Bókun, a fast-growing travel tech company under Tripadvisor.
- Benefits: Enjoy competitive salary, health benefits, flexible work, and generous vacation time.
- Why this job: Make a real impact in the travel industry while growing your marketing skills.
- Qualifications: 2+ years in community/customer marketing with a passion for travel and tech.
- Other info: Collaborative environment with opportunities for professional growth and development.
The predicted salary is between 36000 - 60000 £ per year.
About Bókun
Bókun, a subsidiary of Tripadvisor, is a rapidly growing travel technology company that offers cutting-edge solutions to the Tours and Experiences industry. Our comprehensive suite of tools enables Tour Operators, Travel agencies, and OTAs to streamline their operations and expand their reach. At Bókun, we are committed to delivering innovative solutions that empower our users to grow their businesses and enhance customer experiences.
Position Overview
Bókun is seeking a passionate and results-oriented Community & Customer Marketer to join our team. The ideal candidate will focus on building and nurturing a vibrant community around the Bókun brand, both online and offline, to drive customer success, engagement and referrals.
Key Responsibilities
- Build a Bókun Community: develop and implement strategies to create a space where tour and attraction businesses can learn, network, and grow.
- Drive Customer Success: design and execute programs (webinars, newsletters, social content) to reactivate our Free supplier base and educate and engage new customers.
- Fuel Growth Through Referrals: collaborate with product to enhance brand and product affinity, driving a significant increase in customer referrals.
- Social Media Champion: develop and implement a content strategy to increase reach, engagement, and ultimately drive qualified leads.
- Multi-faced Marketing Expertise: collaborate with marketing, sales, and product teams to integrate community initiatives into broader campaigns, and leverage Tripadvisor's resources for co-marketing opportunities.
- Stay Ahead of the Curve: proactively identify new trends and opportunities to enhance customer engagement and loyalty.
The Ideal Candidate
- Proven track record of building and nurturing online communities.
- Deep understanding of how community engagement impacts customer satisfaction and business goals.
- Experience with social media marketing strategies and best practices.
- A minimum of 2 years of experience in community/customer marketing or a related field.
- Excellent project management and organizational skills.
- Can effectively prioritize tasks and adjust strategies based on community feedback and needs.
- Proactively identifies challenges, improves processes, and challenges the status quo.
- Has a keen interest in travel and technology.
- A passion for travel and technology.
What We Offer
- Competitive salary with performance-based incentives.
- Comprehensive benefits package, including health, dental, and vision insurance.
- Generous vacation and paid time-off policy.
- Opportunities for professional growth and development within a rapidly expanding organisation.
- Collaborative and supportive work environment with a team of dedicated professionals.
- The chance to make a real impact in the travel and tourism industry.
Perks of Working at Viator
- Competitive compensation packages, including base salary and annual bonuses.
- “Work your way” with flexibility to suit your lifestyle.
- Viator takes a remote-friendly approach across a worldwide team, with the option to join on-site as often as you’d like.
- Flexible schedule.
- Work-life balance is ingrained in our culture by design.
- Donation matching.
- Tuition assistance.
- Lifestyle benefit.
- Travel perks.
- Employee assistance program.
- Health benefits.
Our Values
- We aspire to lead.
- We’re relentlessly curious.
- We’re better together.
- We serve our customers, always.
- We strive for better, not perfect.
Application
At Bókun, we value diversity, creativity, and collaboration. If you are ready to join us on our mission to transform the tours and activities industry and possess the skills and experience required for this role, we encourage you to apply now.
How to Apply
To apply, please submit your resume and a cover letter detailing your relevant experience and qualifications for this role. Additionally, please provide any examples of successful digital marketing campaigns or projects you’ve managed in the past.
If you need a reasonable accommodation or support during the application or the recruiting process due to a medical condition or disability, please reach out to your individual recruiter or send an email to AccessibleRecruiting@Tripadvisor.com and let us know the nature of your request. Please include the job requisition number in your message.
Community & Customer Marketer (Bókun) in Oxford employer: Viator
Contact Detail:
Viator Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community & Customer Marketer (Bókun) in Oxford
✨Tip Number 1
Get social! Engage with Bókun on platforms like LinkedIn and Twitter. Comment on their posts, share your thoughts, and show your passion for community marketing. This helps you get noticed and demonstrates your enthusiasm for the role.
✨Tip Number 2
Network like a pro! Attend industry events or webinars related to travel tech. Connect with current Bókun employees or other professionals in the field. Building relationships can give you insider info and potentially a foot in the door.
✨Tip Number 3
Showcase your skills! Create a portfolio of your past community marketing projects. Whether it’s a successful social media campaign or a community-building initiative, having tangible examples will make you stand out during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Bókun team and are ready to take that next step.
We think you need these skills to ace Community & Customer Marketer (Bókun) in Oxford
Some tips for your application 🫡
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Make sure to highlight your passion for community and customer marketing, and how your experience aligns with Bókun's mission. Keep it engaging and personal – we want to see the real you!
Showcase Your Achievements: When you’re listing your experience, don’t just state your responsibilities. Share specific examples of successful campaigns or projects you've managed. Numbers speak volumes, so if you’ve driven engagement or referrals, let us know!
Tailor Your Resume: Make sure your resume reflects the skills and experiences that are most relevant to the Community & Customer Marketer role. Use keywords from the job description to show us you’re a perfect fit for the team at Bókun.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our awesome team at Bókun!
How to prepare for a job interview at Viator
✨Know the Bókun Brand Inside Out
Before your interview, dive deep into Bókun's mission and values. Understand their products and how they empower tour operators and travel agencies. This knowledge will help you demonstrate your passion for the brand and show how you can contribute to building a vibrant community.
✨Showcase Your Community Engagement Skills
Prepare examples of how you've successfully built or nurtured online communities in the past. Be ready to discuss specific strategies you've implemented and the results achieved. This will highlight your experience and align with Bókun's focus on customer success and engagement.
✨Be Ready to Discuss Trends
Stay updated on the latest trends in travel technology and community marketing. During the interview, share your insights on how these trends can enhance customer engagement and loyalty. This shows that you're proactive and can identify opportunities for growth.
✨Prepare Questions That Matter
Think of thoughtful questions to ask your interviewers about Bókun's community initiatives and future plans. This not only demonstrates your interest but also gives you a chance to assess if the company culture aligns with your values and career goals.
