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- Tasks: Lead content moderation projects and enhance published content accuracy.
- Company: Tripadvisor is a trusted platform revolutionising travel with a diverse, inclusive culture.
- Benefits: Enjoy flexible working, competitive salary, health insurance, and lifestyle reimbursement.
- Why this job: Join a passionate team focused on innovation and continuous improvement in the travel industry.
- Qualifications: 4+ years experience in content moderation and strong data analysis skills required.
- Other info: Hybrid role with one day a week in London office; inclusive hiring practices.
The predicted salary is between 36000 - 60000 £ per year.
About Tripadvisor: We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people-powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.
Tripadvisor is a highly respected and trusted platform in the travel industry. The Trust and Safety team at Tripadvisor is responsible for all the user generated content that we receive from our members, which is the very core of our travel guidance offering. We are seeking a highly motivated and experienced content specialist to join our team as a Lead Content Specialist. As a Lead Content Specialist on our Content Moderation team, you will leverage analytics to identify and moderate content to ensure compliance with guidelines and policies. In this role, you will contribute to projects that refine content moderation processes, foster continuous improvement, and ensure our moderation efforts align with broader business objectives.
What You Will Do:
- Lead moderation projects focused on enhancing the accuracy and eligibility of our published content.
- Implement innovative moderation techniques and tools for improving the reliability of our content.
- Identify, analyse, and moderate content to ensure compliance with guidelines and policies.
- Directly contribute to KPIs related to content moderation accuracy, response times, and user satisfaction.
- Regularly report on individual performance metrics and contribute to team goals by identifying areas for improvement in the moderation process.
- Participate in discussions and projects within the Trust & Safety team, focusing on direct contributions to shared objectives and learning from experienced team members.
- Communicate moderation actions and guidelines effectively within the Trust & Safety team, contributing to internal meetings with clear and concise input on daily moderation challenges.
- Produce detailed reports on moderation activities and outcomes.
- Contribute to the internal documentation of moderation processes, ensuring these resources are accurate and easy to understand for team use.
- Use database querying and data analysis skills to track and report on key metrics and analyse content trends.
- Drive execution of projects and product ideas to increase the efficiency of tools, enhance automation, and improve quality using relevant metrics.
- Identify, quantify, and articulate impact and resolutions of bugs and other improvements.
Skills And Experience:
- 4+ years of relevant professional experience.
- University degree or equivalent experience required.
- Advanced proficiency in user generated content moderation.
- Intermediate data analysis skills.
- Familiarity with tools for tracking and reporting on content moderation effectiveness and efficiency.
- Experience collaborating with cross-functional teams across an organization.
- Strong communication, presentation, and interpersonal skills with the ability to influence and inspire others.
- Demonstrated ability to think strategically and translate insights into actionable plans.
- Passion for innovation and a commitment to continuous improvement.
- Knowledge of multiple languages a plus.
Job Location: Hybrid. This role is a hybrid position that requires 1 day per week in our London office.
What We Offer:
- Flexible activity-based working fostering collaboration and productivity.
- Inclusive global travellers community welcoming diverse perspectives.
- Competitive salary package including performance bonuses.
- Development programs, managerial courses, and learning series.
- Health insurance covers medical, dental, and vision for families (varies by country).
- Lifestyle Reimbursement Benefit for personal travel, and physical, mental, and financial wellness.
- Several paid time off programs, including time to bond with new children and care for family members.
- Paid public holidays, and year-end office shutdown.
- Employee assistance program for short-term counselling and free Calm app subscription.
- State-of-the-art offices: dining, coffee points, and leisure areas.
We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team.
Lead Content Specialist employer: Viator
Contact Detail:
Viator Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Content Specialist
✨Tip Number 1
Familiarise yourself with Tripadvisor's content moderation policies and guidelines. Understanding their specific requirements will help you demonstrate your knowledge during interviews and show that you're ready to contribute from day one.
✨Tip Number 2
Highlight your experience with data analysis and moderation tools in conversations. Be prepared to discuss how you've used analytics to improve content quality in previous roles, as this aligns closely with the responsibilities of the Lead Content Specialist.
✨Tip Number 3
Network with current or former employees of Tripadvisor on platforms like LinkedIn. Engaging with them can provide insights into the company culture and the specifics of the role, which can be invaluable during your application process.
✨Tip Number 4
Prepare to discuss your strategic thinking skills and how you've translated insights into actionable plans in past positions. This is crucial for the role, so having concrete examples ready will set you apart from other candidates.
We think you need these skills to ace Lead Content Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in content moderation and data analysis. Use specific examples that demonstrate your ability to lead projects and improve processes, as these are key aspects of the Lead Content Specialist role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for innovation and continuous improvement. Mention how your unique experiences align with Tripadvisor's mission and values, and provide examples of how you've successfully collaborated with cross-functional teams.
Showcase Analytical Skills: Since the role requires intermediate data analysis skills, include any relevant tools or methodologies you’ve used in past roles. Highlight specific metrics you’ve tracked and how your analysis led to improvements in content moderation or user satisfaction.
Prepare for Potential Questions: Think about how you would communicate moderation actions and guidelines effectively. Be ready to discuss your approach to problem-solving and how you would contribute to team goals, as these will likely come up during interviews.
How to prepare for a job interview at Viator
✨Showcase Your Content Moderation Expertise
Make sure to highlight your advanced proficiency in user-generated content moderation. Be prepared to discuss specific techniques you've used in the past and how they improved content accuracy and compliance with guidelines.
✨Demonstrate Analytical Skills
Since the role involves leveraging analytics, come ready to share examples of how you've used data analysis to track performance metrics or identify trends in content moderation. This will show your ability to contribute to KPIs effectively.
✨Communicate Clearly and Effectively
Strong communication skills are essential for this position. Practice articulating your thoughts clearly, especially when discussing moderation challenges or project contributions. This will help you convey your ideas confidently during the interview.
✨Emphasise Continuous Improvement
Tripadvisor values innovation and continuous improvement. Be prepared to discuss how you've implemented strategic improvements in previous roles and how you plan to bring that mindset to the Lead Content Specialist position.
